Department Of Family And Protective Services Employee Reviews

3.3
Overall rating
Based on 51 reviews
Ratings breakdown
512
49
318
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2.0
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Political
Family Based Services Caseworker II (Current Employee) –  State of TexasJuly 10, 2018
The Texas Department of Family protective services has its good and bad. We have had 1 raise in 1 year and no expectation of any raise in the future. Now, you can move up in grade on your position but that can happen about ever 18 months. Max grade is a 4.. then you can apply for a supervisor. However, the demands on supervision and the work loads are very taxing.

Overtime is very limited. Caseworker have caseloads of sometimes 30 and 40 and expected to complete this in 40 hours. So, the demands and workloads are sometimes unmanageable.
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2.0
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CPS Investigator III
CPS Investigator Specialist III (Former Employee) –  Bastrop, TXJuly 10, 2018
Horrible upper management supervisor and up. No support. Expectations are set to high that no one can meet. The caseworker gets blamed for all mishaps on cases. No accountablilty on supervisor and upper management. Expect to work 80+ hours a week and get yelled at for not completing all tasks in during that time due to have so many cases.
Pros
You are able to see family making changes and see children thrive when they feel safe and are safe.
Cons
Management
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4.0
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Great place to work to make a difference in the lives of children and families
Foster Care Worker (Current Employee) –  Shreveport, LAJuly 7, 2018
The job is challenging and stressful at times, but enjoyable when you are able to reunite families. It is important to take your earned PTO to maintain your focus and sanity.
Pros
Enjoyable work
Cons
Dealing with bad family situations and not getting cooperation from the parents
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4.0
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Cps
CPS/Investigator (Current Employee) –  San Antonio, TXJuly 4, 2018
CPS is a very rewarding job, however very stressful as well. I am happy that i was able to help family stay together or reunify. I was happy to provide families with resources.
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5.0
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Enjoyable place to work, great people.
State Investigator (Current Employee) –  Houston, TXJuly 4, 2018
It is a diverse culture, with ample of work. Each team made challenges to complete work and it is great. Now sometimes it can be so busy, to where you can't even think, but the supervisors and program directors would jump in and help get the job back in order.
Pros
You can make your own schedule.
Cons
It is hard n your car.
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3.0
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Poor Management & Work Life Balance
Alternative Response Caseworker (Former Employee) –  Temple, TXJuly 2, 2018
Anyone can do a job for a year and with this one you might not make it too far after that. Burnout is very high due to poor management and poor work-life balance. Investigations is not for the faint of heart and you need to be emotionally tough as well as be willing to sacrifice your personal life. I would get calls all the time from my boss outside of working hours. If you get a good supervisor this can be an excellent position, but no matter what you will be working hard. There is a retaliatory culture where criticism of management is not taken well whatsoever. Lack of support from management is pervasive and you need to learn to take care of yourself. However, there is a lot of job security, because the burnout is so high, almost no one gets fired and there are constant openings. You really do make a difference in this position, but there is a lot of stress and if you're not careful it will eat you up.
Pros
Flexible Schedule, Travel Pay, Extra Stipend
Cons
Constant Overtime, Lack of ability to take vacation, and poor management
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5.0
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Awesome
Administrative Assistant (Former Employee) –  Annandale, VAJune 26, 2018
This was my first job, and it was a great experience for a beginner like me . I highly recommend this job to anyone . give you a taste of the real world.
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3.0
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Help families and great benefits
Investigator III (Current Employee) –  Houston, TXJune 24, 2018
The agency has its rewards if you love working with families and the benefits are good and work is flexible. I have worked for the agency for 9 years and it has prepared me for other job options
Pros
Help families, flexble hours, good benefits
Cons
No work/life balance when you’re focused of child safety
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5.0
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Pay rate
Administrative Technician I (Former Employee) –  San Antonio, TX 78237June 24, 2018
Loved working there only thing is that you get paid once a month with low pay for administrative assistant work. When pay raises were given they forgot to give to the clerical staff and administrative assistants.
Pros
Great benefits
Cons
low pay
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3.0
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Fast paced must be able to work in denpendently and be well organized.
CPS Investigator (Former Employee) –  TexasJune 21, 2018
Must be organized and structured very fast paced at times. Lots of hours. Must be flexible. Lots of flexibility to plan your work day, as long as supervisors allowed.
Pros
Flexibiltiy
Cons
Poor managers/supervisors
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1.0
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Protect the unprotected
Residential Child Care Licensing Investigator (Current Employee) –  Dallas, TXJune 18, 2018
A typical work day will consist of sever investigation task and data entry. Sometimes a case can be easily worked and close. However it can be difficult. A caseworker maybe asked to investigate the death of a child. This can be difficult for a person to do.
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4.0
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N/a
Residential Child Care Licensing Investigator I (Current Employee) –  Dallas, TXJune 18, 2018
The job is great there is a lot of flexibility and you're allowed to wok from home. The pay is decent but the connections you make out in the community and with the foster parents can be rewarding.
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2.0
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Dfps
Investigator I (Former Employee) –  Grand Prairie, TXJune 17, 2018
you need a very strong support system at work and at home. Workers are very over worked and underpaid. Could not redeem overtime hours until you accumulated 160 and then was only compensated after you reached the 160. Once you quit or retired, then you could cash in the 160 hours that sat in a bank, if you will.
Pros
great health benefits
Cons
low pay
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2.0
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Constantly understaffed.
Investigator (Current Employee) –  Austin, TXJune 9, 2018
Stressful because the time tables set by management are not achievable when case loads are high, which is the majority of the time. Closing cases can be extremely difficult even when they probably shouldn't have been cases in the first place. And then, Management wants to know when they'll be closed, but keep asking unreasonable tasks to be asked of the clients to close the cases. During that time, you got 3 more cases to go out on. Good luck.
Pros
mobile work environment
Cons
stressful & long hours
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4.0
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Fast paced
Child Protective Services - Investigator (Current Employee) –  Killeen, TXJune 8, 2018
Days are fast paced from start to finish. Never really know when you're going home until you are at home already. Case load can go from 8 to 16 almost over night. Need to be very organized.
Pros
Help to protect children
Cons
There are no truly set hours.
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3.0
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High stress place
CPS Investigator (Current Employee) –  Austin, TXJune 3, 2018
Get a case, do the groundwork, go out and do the investigation, stressful first contact. Dangerous encounters likely, high chance of animosity to you.
Pros
Pay is decent
Cons
Stressful, may or may not have time for breaks or home life
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4.0
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Best Benefits
Texas State Conservatorship Worker (Former Employee) –  San Antonio, TXMay 31, 2018
There is quick advancement to the next levels which includes pay increases. Better benefits and pay than teaching. Very flexible. Able to complete a lot of work out and about wherever you are. Stressful and angry clients to deal with but worth it if you like to help people and help them make a better life for them and their children. You must enjoy to travel, do trainings, and drive a lot.
Pros
Mobile, Salary + mileage reimbursement, benefits excellent.
Cons
Stressful
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4.0
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Summary
Family Based Safety Services Caseworker (Former Employee) –  Alice, TXMay 29, 2018
My department was great. Former Manager was excellent. Pay at that time was not so great. Learned a lot. If the pay had been better for the amount of stress you take home it would have balanced it out.
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4.0
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Rude Management But Otherwise A Pretty Good Workplace
Clerk (Former Employee) –  TexasMay 27, 2018
As long as you don't mind poor communication of expectations from management, being scapegoated by your boss for their failings, and a very hot and stuffy office that isn't well maintained, you might like it here. Also the field staff that work in the trenches are forced to take the heat for rules and policies made by people who never have any type of contact with the people we serve and deal with. Many people are miserable. I was never miserable and just deal with these situations the best I can. Most of the staff are great and we help and support each other. Even most managers are okay, but a few bad ones tend to make all management have a negative reputation. I'm ready to leave due to the stress affecting my health, but overall I've enjoyed working here.
Pros
Nice Co Workers and Decent Health Insurance and a good Union
Cons
Prima Donna Managers, Lack of raises, Lack of opportunity for advancement
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3.0
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Very stressful
Social Worker (Former Employee) –  Paintsville, KYMay 17, 2018
this position was very stressful, it was hard at times to leave my work and not take it home with me. The on call hours were hard at times. There have been times when I would work all day and night when removing kids. Hazard pay should be apart of some of the positions.
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