Department Of Family And Protective Services Employee Reviews

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2.0
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Ok place to work at
Administrative Assistant (Former Employee) –  San Antonio, TXAugust 13, 2018
Supervisors need more training on managing workers and need to know that everyone is human. Just because your a supervisor doesn't give you the right to mistreat people.
Pros
None
Cons
None
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3.0
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Stressful but rewarding job
Investigator (Former Employee) –  Belton, TXAugust 10, 2018
I had many positive experiences working for this company. The need to assist families in crisis and children in particular is a calling not for everyone, but for me it was a life changing experience. Case loads can be high and it can be hard to keep up. Even with the best of intentions it is a highly demanding job. The position is difficult and stressful and the hardest part is maintaining a work/family life balance.
Pros
Benefits are great, pay is reasonable but could always be more
Cons
long hours, demanding workloads, lack of work/life balance
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3.0
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It is a great company, and provided needs services, but is greatly understaffed
Child Care Investigator II (Current Employee) –  Waco, TXAugust 6, 2018
I enjoy the work I do, however each unit remains greatly under staffed which makes the job very stressful. as a caseworker , we are able to attempt to impact the lives of children as well as parents.
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3.0
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Difficult at times yet rewarding.
ADULT PROTECTIVE SERVICES IN-HOME SPECIALIST III (Current Employee) –  TexasAugust 6, 2018
You have to be prepared to manage a high caseload and have the ability to work "tough" cases regularly. You are dealing with people who are at their most vulnerable and worst times in their life. It can be stressful. You have to work at a fast-pace and be willing to sacrafice your time to be on-call some cases because people's do not end when you get off work. The most enjoyable part of the job was actually being able to help those in need whether it was helping them get out of a bad situation/environment into a more suitable environment.
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5.0
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Great place i highly recommend it
Intake Specialist (Former Employee) –  Austin, TXAugust 5, 2018
If I didn't have to relocate I would still be working there! Great, supportive environment with good pay and opportunities to advance. They do work 24/7 so the hours may not be ideal for everyone.
Pros
Great environment
Cons
Could have overnight hours
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3.0
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Work Life Balance is Tough to Maintain
CPS Investigator III (Current Employee) –  Houston, TX 77060July 30, 2018
This job demands so much time, you sometimes miss out on opportunities to enjoy your own life. I found that you have to make sure that you don't let this job take over your life because ou will suffer mentally from it
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2.0
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Under the Impression of Retirement
Training Specialist IV (Former Employee) –  Arlington, TXJuly 29, 2018
Working for CPS over 18 years and one day they told you that they no longer need your service. What do you do. It was my live hood. That was my other family.
Pros
Being able to help families put thier lives back together.
Cons
Restriction that is put on families
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4.0
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Fast paced and a lot of collaboration
CPS Legal Case Worker II (Former Employee) –  San Antonio, TXJuly 25, 2018
Spent a lot of time in court. It was very hard to see the kids not happy wanting to reunite with their parents as their parents were not compliant of the services they needed to complete. Rewarding knowing you were protecting the well-being of the children.
Pros
Reunification with families
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3.0
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Stressful yet rewarding some days
Child Protective Services Investigator II (Former Employee) –  Houston, TXJuly 25, 2018
if you love kids and want to make a difference then this is the job for you. But keep in mind as an investigator you can be on a case all night and still have other cases to go on after. The hours are long and there is hardly any work life balance. Management is poor and a lot of supervisors are vindictive. Great benefits and better pay.
Pros
Benefits, flexibilty
Cons
Work life balance, Management, mileage on car
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3.0
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N/a
CPS INVESTIGATOR III (Former Employee) –  9111 Eastex FwyJuly 11, 2018
A typical day includes mapping out a day. Getting cases, talking to children, parents, school officials. Staying in constant contact with supervisors and co workers.
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2.0
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Political
Family Based Services Caseworker II (Current Employee) –  State of TexasJuly 10, 2018
The Texas Department of Family protective services has its good and bad. We have had 1 raise in 1 year and no expectation of any raise in the future. Now, you can move up in grade on your position but that can happen about ever 18 months. Max grade is a 4.. then you can apply for a supervisor. However, the demands on supervision and the work loads are very taxing.

Overtime is very limited. Caseworker have caseloads of sometimes 30 and 40 and expected to complete this in 40 hours. So, the demands and workloads are sometimes unmanageable.
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2.0
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CPS Investigator III
CPS Investigator Specialist III (Former Employee) –  Bastrop, TXJuly 10, 2018
Horrible upper management supervisor and up. No support. Expectations are set to high that no one can meet. The caseworker gets blamed for all mishaps on cases. No accountablilty on supervisor and upper management. Expect to work 80+ hours a week and get yelled at for not completing all tasks in during that time due to have so many cases.
Pros
You are able to see family making changes and see children thrive when they feel safe and are safe.
Cons
Management
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4.0
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Great place to work to make a difference in the lives of children and families
Foster Care Worker (Current Employee) –  Shreveport, LAJuly 7, 2018
The job is challenging and stressful at times, but enjoyable when you are able to reunite families. It is important to take your earned PTO to maintain your focus and sanity.
Pros
Enjoyable work
Cons
Dealing with bad family situations and not getting cooperation from the parents
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4.0
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Cps
CPS/Investigator (Current Employee) –  San Antonio, TXJuly 4, 2018
CPS is a very rewarding job, however very stressful as well. I am happy that i was able to help family stay together or reunify. I was happy to provide families with resources.
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5.0
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Enjoyable place to work, great people.
State Investigator (Current Employee) –  Houston, TXJuly 4, 2018
It is a diverse culture, with ample of work. Each team made challenges to complete work and it is great. Now sometimes it can be so busy, to where you can't even think, but the supervisors and program directors would jump in and help get the job back in order.
Pros
You can make your own schedule.
Cons
It is hard n your car.
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3.0
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Poor Management & Work Life Balance
Alternative Response Caseworker (Former Employee) –  Temple, TXJuly 2, 2018
Anyone can do a job for a year and with this one you might not make it too far after that. Burnout is very high due to poor management and poor work-life balance. Investigations is not for the faint of heart and you need to be emotionally tough as well as be willing to sacrifice your personal life. I would get calls all the time from my boss outside of working hours. If you get a good supervisor this can be an excellent position, but no matter what you will be working hard. There is a retaliatory culture where criticism of management is not taken well whatsoever. Lack of support from management is pervasive and you need to learn to take care of yourself. However, there is a lot of job security, because the burnout is so high, almost no one gets fired and there are constant openings. You really do make a difference in this position, but there is a lot of stress and if you're not careful it will eat you up.
Pros
Flexible Schedule, Travel Pay, Extra Stipend
Cons
Constant Overtime, Lack of ability to take vacation, and poor management
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5.0
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Awesome
Administrative Assistant (Former Employee) –  Annandale, VAJune 26, 2018
This was my first job, and it was a great experience for a beginner like me . I highly recommend this job to anyone . give you a taste of the real world.
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3.0
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Help families and great benefits
Investigator III (Current Employee) –  Houston, TXJune 24, 2018
The agency has its rewards if you love working with families and the benefits are good and work is flexible. I have worked for the agency for 9 years and it has prepared me for other job options
Pros
Help families, flexble hours, good benefits
Cons
No work/life balance when you’re focused of child safety
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5.0
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Pay rate
Administrative Technician I (Former Employee) –  San Antonio, TX 78237June 24, 2018
Loved working there only thing is that you get paid once a month with low pay for administrative assistant work. When pay raises were given they forgot to give to the clerical staff and administrative assistants.
Pros
Great benefits
Cons
low pay
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3.0
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Fast paced must be able to work in denpendently and be well organized.
CPS Investigator (Former Employee) –  TexasJune 21, 2018
Must be organized and structured very fast paced at times. Lots of hours. Must be flexible. Lots of flexibility to plan your work day, as long as supervisors allowed.
Pros
Flexibiltiy
Cons
Poor managers/supervisors
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Overall rating

3.3
Based on 61 reviews
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2.7Work/Life Balance
3.8Compensation/Benefits
3.4Job Security/Advancement
2.8Management
3.0Culture