Department Of Family And Protective Services Employee Reviews

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3.0
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Poor Management & Work Life Balance
Alternative Response Caseworker (Former Employee) –  Temple, TXJuly 2, 2018
Anyone can do a job for a year and with this one you might not make it too far after that. Burnout is very high due to poor management and poor work-life balance. Investigations is not for the faint of heart and you need to be emotionally tough as well as be willing to sacrifice your personal life. I would get calls all the time from my boss outside of working hours. If you get a good supervisor this can be an excellent position, but no matter what you will be working hard. There is a retaliatory culture where criticism of management is not taken well whatsoever. Lack of support from management is pervasive and you need to learn to take care of yourself. However, there is a lot of job security, because the burnout is so high, almost no one gets fired and there are constant openings. You really do make a difference in this position, but there is a lot of stress and if you're not careful it will eat you up.
Pros
Flexible Schedule, Travel Pay, Extra Stipend
Cons
Constant Overtime, Lack of ability to take vacation, and poor management
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1.0
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Workers have to work long hours without sleep, lunch are breaks. Poor managerial skills.
Child Protective Investigator (Former Employee) –  Houston, TXNovember 7, 2018
Workers have to work long hours without sleep, lunch are adequate breaks. Poor managerial skills consist of talking about other workers to subordinates, showing favoritism when dispersing workloads. Workers are spoken to negatively by managers and directors. Families and Children are separated when no abuse or neglect is present. Upper managers/regional directors tend to listen to Program directors/ Managers over workers. Overall their isn't true professionalism or advocacy for the rights of families and children. Children are removed from parent(s) are caregivers when no abuse/neglect is present just an allegation. If workers disagree with the upper managements decisions they are reprimanded.
Pros
Pro's consist of working with Special Investigators, and non bias Master Investigators
Cons
Mentor program. Long hours without adequate rest, case assignments. Managers speak negatively about others to subordinates.
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3.0
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Management needs to improve
Family Based Social Services (Former Employee) –  Brownsville, TXNovember 2, 2018
Work was stressful; too many cases. Management expects for the worker to do miracles when the people don't want to change. When the clients mess up, they blame the worker. A typical day at work was from 8 a.m to maybe 9 p.m depending if your manager wanted for you to keep seeing the children in the list. Enjoyable part of the job were the people who worked with you and also helping the families in need. Think before applying to this job, the salary is great but you won't have time for your family and your self. This is a good job to get experience and looks good in your resume.
Pros
Breaks, holidays and OT.
Cons
Management
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4.0
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High stress, unrealistic deadlines and minimal support to caseworkers.
CPS CVS Specialist (Current Employee) –  San Antonio, TXNovember 11, 2018
Working for DFPS as a CPS caseworker is extremely high stress emotionally, mentally and physically on a consistent basis. Unrealistic expectations are demanded with impossible deadlines expected to be met. There is no home work life balance and your work in never finished. Basically, if you are in a relationship, have children and/or any commitments outside of caring for yourself apply at your own risk.
Pros
Supplies an income with mediocre health benefits
Cons
Everything else
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5.0
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I enjoyed working for DFPS. I would love to return.
Child Protective Services Specialist (Former Employee) –  Houston, TXOctober 9, 2018
I left DFPS because I had very poor management with work/life balance and I became overly stressed. However, with self-care, the work is very doable. It is a great career to stay with for life and retire.
Cons
Work/Life Balance can become overwhelming if you do not manage it properly.
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1.0
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I wouldn’t recommend this job
Investigator (Former Employee) –  Corpus Christi, TXJanuary 18, 2019
Management is not supportive. The work environment is very cold and uninviting. The training is not efficient for the job that is required. The position requires a lot of on the job learning but mistakes are not allowed. The children need us to do the job but the managers and the pay don’t make it worth it. Employees are not taken care of. If you don’t care if you have a work/life balance or if you are okay with never receiving positive feedback then this job is for you.
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2.0
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Overworked and Stressed
CPS Specialist 1 (Former Employee) –  Austin, TXOctober 15, 2018
DFPS is a good place to work if you want to help abused children. However, the mentoring process is poor. Mentors treat their mentees as their personal assistants rather than training them properly in order to do the job. Some supervisors are poorly trained and don't provide adequate support. You're expected to be on your Ps and Qs for 12 months, which is the probationary period.
Pros
Salary, benefits, tuition reimbursement.
Cons
Stressful, overworked, poor management, long probationary period, and incapable mentors.
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4.0
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Rude Management But Otherwise A Pretty Good Workplace
Clerk (Former Employee) –  TexasMay 27, 2018
As long as you don't mind poor communication of expectations from management, being scapegoated by your boss for their failings, and a very hot and stuffy office that isn't well maintained, you might like it here. Also the field staff that work in the trenches are forced to take the heat for rules and policies made by people who never have any type of contact with the people we serve and deal with. Many people are miserable. I was never miserable and just deal with these situations the best I can. Most of the staff are great and we help and support each other. Even most managers are okay, but a few bad ones tend to make all management have a negative reputation. I'm ready to leave due to the stress affecting my health, but overall I've enjoyed working here.
Pros
Nice Co Workers and Decent Health Insurance and a good Union
Cons
Prima Donna Managers, Lack of raises, Lack of opportunity for advancement
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3.0
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Stressful yet rewarding some days
Child Protective Services Investigator II (Former Employee) –  Houston, TXJuly 25, 2018
if you love kids and want to make a difference then this is the job for you. But keep in mind as an investigator you can be on a case all night and still have other cases to go on after. The hours are long and there is hardly any work life balance. Management is poor and a lot of supervisors are vindictive. Great benefits and better pay.
Pros
Benefits, flexibilty
Cons
Work life balance, Management, mileage on car
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4.0
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Serving famiies in a stressful environment
Conservatorship Specialist (Current Employee) –  Dallas, TXSeptember 10, 2018
DFPS is a good place to work. Pay is good. Benefits are good. Time off provided is good. Days can be stressful. Families have problems and their problems can become your problems. Self care is important. Biggest concern is that the language and habits of some workers places them on a level with those we attempt to help. Character builds character and some workers are misses their character.
Pros
Pay; days off; chance for advancement
Cons
Stress; some long days; co-workers language
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3.0
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Stressful but rewarding job
Investigator (Former Employee) –  Belton, TXAugust 10, 2018
I had many positive experiences working for this company. The need to assist families in crisis and children in particular is a calling not for everyone, but for me it was a life changing experience. Case loads can be high and it can be hard to keep up. Even with the best of intentions it is a highly demanding job. The position is difficult and stressful and the hardest part is maintaining a work/family life balance.
Pros
Benefits are great, pay is reasonable but could always be more
Cons
long hours, demanding workloads, lack of work/life balance
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1.0
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Low Pay and Long Hours
Adult Protective Services Specialist (Former Employee) –  Houston, TXAugust 22, 2018
Adult Protective Services may be a decent opportunity for a newly graduate student looking to gain experience in social services. Work environment is very stressful as you deal with non-complaint clients, alleged perpetrators and others involved in investigations.

You have to have thick skin and even temperament and patience. You are exposed to substandard, unsanitary and hazardous living conditions. Workers are also in contact with violent and dangerous individuals and areas of the city.

The hardest part of the job is dealing with management, they are out of touch of what case workers due and have a lot of unrealistic goals.

The most enjoyable part of the job was actually being able to alleviate neglect to some clients who were complaint and willing to receive help from worker. Also, the flexibility is the main reason why many workers stay, the money is not equivalent to cost of living; pay is at poverty level.

It is a good job to gain about two-three years of experience and move on to greater opportunities, there is no growth or real advancement after the 4th year for workers.
Pros
Flexibility
Cons
Pay, Management, No Growth
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3.0
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Great learning experience
Adoption Preparation Worker III (Current Employee) –  Abilene, TXNovember 1, 2018
Being a case worker here teaches you a lot about working with diverse populations and if social services is really the career for you. This job has been a pivotal stepping stone for me.
Pros
State paid benefits for employee
Cons
Long work days, weeks and a lot of travel
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2.0
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Political
Family Based Services Caseworker II (Current Employee) –  State of TexasJuly 10, 2018
The Texas Department of Family protective services has its good and bad. We have had 1 raise in 1 year and no expectation of any raise in the future. Now, you can move up in grade on your position but that can happen about ever 18 months. Max grade is a 4.. then you can apply for a supervisor. However, the demands on supervision and the work loads are very taxing.

Overtime is very limited. Caseworker have caseloads of sometimes 30 and 40 and expected to complete this in 40 hours. So, the demands and workloads are sometimes unmanageable.
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3.0
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Good pay with long and exhausting hours
CPS Conservatorship Specialist I (Former Employee) –  San Antonio, TXApril 17, 2018
Work days at DFPS were improvised due to the availability of the client. Also, you can plan an entire week, but emergencies tend to happen. Management was different for every unit, so it depends on who your manager is. Workplace culture is what you make it. As a worker, you are out in the field daily. The hardest part of the job was keeping up with training and work deadlines. The most enjoyable part of the job was to see smiles on children's faces when placed in a home.
Pros
A lot of over time, great benefits
Cons
Exhausting hours, on call, high turnover.
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3.0
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Aps investigator
Services Investigator (Former Employee) –  Corpus Christi, TXNovember 16, 2018
Overall good benefits. The pay is low for all the work,time, and risk that goes into the job. You have to put your safety at risk. I received bedbugs from a client and had to move and exterminate. The agency wasn’t helpful at all, didn’t give me any time or reimbursement or assistance. You have tons of cases and must work at a fast pace. Supervisors sometimes rush you to close a case for it only to be called in again a few days or weeks later. In my area there wasn’t much help and people kept leaving or going over to cps.
Pros
Flexible schedule
Cons
Work load, salary, time, safety
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2.0
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Constantly understaffed.
Investigator (Current Employee) –  Austin, TXJune 9, 2018
Stressful because the time tables set by management are not achievable when case loads are high, which is the majority of the time. Closing cases can be extremely difficult even when they probably shouldn't have been cases in the first place. And then, Management wants to know when they'll be closed, but keep asking unreasonable tasks to be asked of the clients to close the cases. During that time, you got 3 more cases to go out on. Good luck.
Pros
mobile work environment
Cons
stressful & long hours
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4.0
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Fast-paced and productive environment
Conservatorship Worker III (Former Employee) –  Jacksonville, TX 75766August 10, 2018
A very collaborative workplace. No two days were the same. Each day you learned something new. Time management was a major part of this job. Learning how to manage your personal life with the work culture was a difficult task at first but overtime it became easy.
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4.0
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N/a
Adult Protective Services Specialist (IV) (Current Employee) –  Houston, TXSeptember 5, 2018
DFPS is a good place to work. It has great benefit's and advancement opportunities. It's easy to burnout after a while, because there is a lot of work.
Pros
Great benefits.
Cons
Stress and High Caseloads
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4.0
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Best Benefits
Texas State Conservatorship Worker (Former Employee) –  San Antonio, TXMay 31, 2018
There is quick advancement to the next levels which includes pay increases. Better benefits and pay than teaching. Very flexible. Able to complete a lot of work out and about wherever you are. Stressful and angry clients to deal with but worth it if you like to help people and help them make a better life for them and their children. You must enjoy to travel, do trainings, and drive a lot.
Pros
Mobile, Salary + mileage reimbursement, benefits excellent.
Cons
Stressful
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Overall rating

3.3
Based on 98 reviews
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2.7Work/Life Balance
3.7Compensation/Benefits
3.4Job Security/Advancement
2.8Management
3.0Culture