Questions and Answers about Department of Veterans Affairs

Here's what people have asked and answered about working for and interviewing at Department of Veterans Affairs.

View all 341 questions about Department of Veterans Affairs

What advice would you give the CEO of Department of Veterans Affairs about how to improve it?

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Even though I respect all Veterans in this country. We must not forget those Americans who are also disabled. Thank you.

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Listen, really listen to those you are in charge of, and listen to them as well. Repair muscle around smile lines and

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Coming from a veteran myself, why not have providers that actually listen to the patient. When the patient is asked a question, allow them to fully answer it. Truly have compassion for them and show them empathy. Try to actually listen to the patient and get to the bottom of the issue and not just toss medicine at them to place a "bandaid" over the problem, but actually fix the problem. Also, how about a way a veteran can obtain insurance that will help cover the cost of having to see a doctor outside the VA or ER visits.

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Get rid of the fee basis Departments at each VA (the department that finds the veterans help in the community when it is not available at the VA) It is a waste of money. Give the veteran a card to take to the doctor of his/her choice paid by the VA. The VA is spending more money on salaries and benefits to staff the fee basis Departments than on our Veterans.

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I have concluded that the CEO is oblivious to the TRUE infrastructure past His office door!! No way around the FACTS that the VA as a whole, is a disgrace, full of blatant bureaucracy, and is a shoddy disgrace for medical care for the HONORABLE COURAGEOUS VETERANS WHO SERVED THIS COUNTRY WITH THEIR VERY LIVES!! We OWE OUR RESPECT and the BEST HEALTHCARE POSSIBLE TO ALL VETERANS!! Instead we have staff most interested in SELF, ladder climbing by way of brow noses, back stabbing, unethical undermining, moral smashing, career sabotaging activities that gets first priority for some staff and Supervisors that turn a blind eye allowing the activity to continue as supervising and actually managing the staff doesn't fit into their self made job description ... If anyone is reprimanded or sanctioned it is the caregiver who ethically and morally draws the injustices the Super's attention. Easier to add gas to the fire than reprimand or even inquire who's throwing matches. Sad Sad Sad and a disservice to Veterans!

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Some employees was a veterans themselves, however, they get so complacent and instead of listening to the people t that needed assistance they end up telling their stories instead of helping them. Shout out employees in Ft Wainwright, AK. Useless all of them.

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Make employees, especially those who have face to face contact with veterans, through training and shadowing other employees, more responsive to veterans needs, questions and fears. Have employees not just hear what a veteran is saying but actually listening to the veteran. And at all times remember, if not for the veteran coming to the VA, you would not have a job.

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Give people new people chances and get ride of old lazy employees!

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Get rid of lazy disinterested employees and replace them what people want to serve and give go to service, with a good attitude, and good work ethics if they will not do their job properly get rid of them.

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Better employee feedback and customer service

Answered - Claim Assistant (Veteran's Service Center) (Current Employee) - St. Louis, MO

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