Desert Financial Credit Union Employee Reviews

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1.0
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Never Again.
Bank Teller (Former Employee) –  Surprise, AZNovember 16, 2018
I was hired as a teller. The management is such a joke. They have ridiculous demands for sales and they don’t care about you. They talk bad about their employees.
Pros
Off Sundays, Paid Holidays.
Cons
Poor Management, No Room for Advancement.
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1.0
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Make a friendly and sales oriented.
Service Manager (Current Employee) –  Phoenix, AZNovember 7, 2018
Desert financial has been a very successful credit union and has grown to be one on the largest credit union in Arizona. As they grown, they have forgotten that employees are a very essential part of the business.
Pros
Good sales incentives
Cons
Unprofessional manager
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3.0
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Great Organization - Tough Time
Leader (Former Employee) –  Phoenix, AZOctober 22, 2018
Lots of transition in the organization at the leadership level resulted in a lack of clarity. Change was necessary. Infighting at the highest levels of the organization caused a lot of talent to leave.
Pros
Culture
Cons
Leadership transitions
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5.0
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Great company, poor branch pmanagement
Member Advocate (Current Employee) –  Phoenix, AZOctober 18, 2018
I love this company, but my recent promotion and relocation has been rough. Great perks; discounts, goody bags, free events, employee assistance programs.
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5.0
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Good place to Work
Back Office Support (BOSS) Specialist (Current Employee) –  Phoenix, AZOctober 5, 2018
Good environment, nice people to work with. Good benefits package. Was able to learn a lot about working in a credit union. Great place to work.Love being able to work from home.
Pros
Work from Home
Cons
Can only work from home in Arizona
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2.0
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Incentive based employment, with consequences for not pushing sales.
Teller (Former Employee) –  Phoenix, AZAugust 26, 2018
There is no reward for hard work, just for sales. The branches say that there is a somewhat flexible schedule, but it must fit within a schedule that benefits the management.
Pros
Overtime potential
Cons
Poor management
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5.0
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Fantastic Place to Work
Assistant Manager (Former Employee) –  Phoenix, AZAugust 24, 2018
I had an overall good experience. I was not experienced enough to navigate the politics of Upper Management and had a disagreement with a member of management. Overall excluding the unethical experience I had prior to my leaving, the company itself is a wonderful place to work. I had great relationships with my peers and was confident in the products offered to the members.
Pros
culture
Cons
promote inexperienced leaders
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4.0
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Excellent community focused organization with advancement opportunities
Retail Operations Coordinator (Former Employee) –  Phoenix, AZAugust 22, 2018
A typical day at Desert Schools (now Desert Financial) was filled with fulfilling work surrounded by a great team of coworkers and wonderful managers.
Pros
great people, community focused
Cons
not for profit means not the greatest pay
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2.0
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Cross selling
MAC (Former Employee) –  Phoenix, AZAugust 12, 2018
Come in and find out what the sales of the day is for that you can come up with a way to incorporate that in every call that comes in and cross sell and even if it did not fix since they have gotten information the more things that customers know that their credit union does the better the business we would get.
Pros
Largest Credit Union
Cons
Lack of management
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2.0
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Employee relationships with management excellent
Consumer Lending System Specialist Contractor (Former Employee) –  Phoenix, AZAugust 9, 2018
I was a contractor so I did not reap the benefits of being a full time employee unfortunately. When my contract was completed, ahead of schedule, they were not hiring due to a black out on hiring due to them changing to a new operating system.
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4.0
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Okay place to work
Assistant Branch Manager (Former Employee) –  Phoenix, AZAugust 8, 2018
Things are getting too sales oriented and they are getting away from what made them successful and that is their membership. They would rather get rid of a long time member that isn't "making them money" than continue to help them.
Pros
Benefits
Cons
Heavy sales
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2.0
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They talk a good game but, watch out.
HRIS Analyst (Current Employee) –  Phoenix, AZAugust 5, 2018
They seem like a great company to work at in the beginning but people are not supportive of their co-workers. On the bright side, the company is very community outreach oriented.
Pros
paid time for charity events
Cons
Little or no team support.
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1.0
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Extremely sales driven
Teller (Former Employee) –  Phoenix, AZAugust 5, 2018
A typical day at work includes close engagement with customers. The branch roles are very sales driven. High stress and long hours. The best part of the job is interacting with nice members.
Pros
Sundays off
Cons
extreme pressure to sell products
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3.0
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Some Good, Some Bad
I got Duped (Current Employee) –  Phoenix, AZJuly 12, 2018
Desert Financial is a company filled with very nice people, but they are not very effective. If nice is good enough for you, then this may be the place for you, however if you want to grow your skills, this is not the place. Stay away.
Pros
Free Coffee, Nice people
Cons
Inefficient, High attrition
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5.0
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loved it
TELLER (Former Employee) –  Mesa, AZJune 26, 2018
Desert Financial is a great place especially if you have no prior banking experience, they will work with you.

training lasts about 2 weeks and is finished by a test to prove you understand how to do the job functions.

plenty of room for growth and caring management.
Pros
decent pay, great company, benefits, room for growth.
Cons
once they are fully staffed you lose over time allowance.
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2.0
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Desert Schools FCU
PERSONAL BANKER/ LOAN OFFICER (Former Employee) –  Phoenix, AZJune 24, 2018
Leadership at my branch was very poor. People in charge drove sales goals hard and had their way of how to achieve them, not open to new ideas. The overall culture was poor
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2.0
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teller
Member Advocate (Former Employee) –  Scottsdale, AZJune 21, 2018
good work environment, quiet, boring, they at least let you sit, some people can be on their phones then some get yelled at for it..very team-oriented....
Pros
teller
Cons
teller
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5.0
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credit union
Teller/Member Solutions Representative (Former Employee) –  Phoenix, AZJune 21, 2018
The location I worked at was too far of a commute and even though it was a credit union and cared for their member they were very Bank oriented with sales and daily numbers.
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2.0
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CEO changed as did Culture
Branch Manager (Former Employee) –  Phoenix, AZMay 17, 2018
The new CEO has changed the culture of the Credit Union which is no longer supportive to employees, tenure or the Credit Union Movement. Now environment is toxic with people afraid of losing jobs and not having a job.
Pros
People
Cons
New environment and no trust
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4.0
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It was a great stepping stone
Financial Services Representative (Former Employee) –  Phoenix, AZMay 12, 2018
This company had a friendly atmosphere. I liked the structure of management. Its was fair and strong. They have alot of Integrity. The hardest part of the job was the aged system, technology was being updated as I was leaving. The people ,friends and even management were my favorite.
Pros
The Benefits were very competitive with other companys people were solid
Cons
The technology was somewhat aged didnt feel like training for other jobs were readily available.
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Overall rating

3.5
Based on 112 reviews
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3.4Work/Life Balance
3.5Compensation/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture