Productive & fun workplace...everyone, in my department at least, gets along
I work in the Virtual Studio and I can tell you for the most part we run like a well oiled machine. Are there kinks to be worked out in terms of staffing, training, & management...yes! However, our managers listen to our concerns and are taking active steps to alleviate them. We all pitch in and help each other out when needed. There is no every man for himself here. We go out after work and genuinely enjoy each other's company.
A typical day as a Customer Service Representative in the Virtual Studio is very busy. We field calls, emails, and live chat from clients looking for assistance, usually trying to locate an order, schedule a delivery, make a payment, schedule repairs, issue returns, warranty, item lead time, and general product questions. There is truly always something to do. What is good is our new management team has given us an hour a day off the phones just to catch up on work. We also have an hour where we just answer live chat, while still being off the phones. This gives a lot of balance to the day!
Flexible scheduling, Free bagels every Friday, Free Coffee, Tea, & Hot Chocolate every day, fully stocked chef's kitchen, Free lunches during peak periods, great pay for what we do, teamwork oriented
Slow to make changes, but that is evolving