Collection Specialist (Former Employee) – Glendale, CA – December 6, 2018
I didn’t work here very long to give a detailed review but overall it was cool, I wasn’t used to hard core cold calling sells, only upselling. So it was a bit difficult for me because I had to follow a strict script in the beginning
Inside Sales Representative (Former Employee) – Birmingham, AL – December 5, 2018
This company is a farce from the CEO downward. They bought the YellowPages (YP Marketing) in the summer of 2017, took over in the fall and has been losing customers in droves since. The software that they are pushing IS NOT what customers are looking for and sales people are forced to deviate from the natural process of selling with outlandish objectives. This leads to shortcuts and dishonesty. They will sale you the dream and it will be a wonderful dream in the beginning. The compensation and benefits are more than fair. After a while with the company, that dream will become a nightmare.
DIGITAL WEB CONSULTANT (Current Employee) – DFW, TX – November 28, 2018
Management is making it up as they go along. While company tries very hard to create a work-life balance, work tends to overflow to home. Unrealistic expectations. Company expects 2 weeks notice but doesn't offer the same for associates when they reduce the workforce.
Micro management, heavy workload, stressful environment, unstable employment
15 Year Employee (Current Employee) – California – October 30, 2018
Dex bought out YP. In repeated messaging to the new people coming into the Dex "family"... Get Out. There are just too many of you.
They do not care how good you are at your job. They do not care how long you have been in the business. They do not care that you have never taken a company to bankruptcy, as they repeatedly have. They do not care how dedicated you are.
They pay well.
They could not care less about their employees it is all the bottom line.
We know that change can sometimes be very difficult for all involved, especially after an acquisition or merger. Our employees mean the world to us here at DexYP, both former YP and Dex Media. Thank you
Job Work/Life Balance
DexYP and YP are two different companies
Senior Digital Marketing Strategist (Current Employee) – Glendale, CA – October 26, 2018
YP was a great organization. After the merger with dex, the same standard wasn't maintained. DexYP is a poorly run company with a very old fashioned culture.
Business Advisor (Former Employee) – Omaha, NE – October 17, 2018
Could have shaken down a better way with my situation, seems like once you’re out of training you’re on your own and have no help, and if you’re doing something incorrectly, instead of coaching and allowing improvement they just seem to lack the need of correcting and will terminate if they see fit.
The culture was amazing, management needs a complete overhaul on the hunter team.
Lead Training Manager (Current Employee) – Harrisburg, PA – October 15, 2018
DexYP bought yp.com and got rid of so many good employees on the yp side. They kept some but forced them to take a reduced role positions that pays tens of thousands less. This as everyone knows is to get the former yp employees to quit or eventually be fired. The former yp employees have been reduced to sell a product that is unknown to potential customer and very hard to sell with very little support from DexYP as a company.
Business Advisor (Former Employee) – California – October 12, 2018
Dex came in and bought YP.com but they ruined so many families lives by ripping the company apart. People who worked at YP.com for years we're hoping to retire were now out of a job and losing they dreams. Unfair and unethical
Business Advisor (Current Employee) – Overland Park, KS – October 8, 2018
Very difficult place to work, stressful and cold calls do not allow you the opportunity or time to demonstrate their products. Base salary is acceptable, but opportunity for bonus is limited due to complicated products requiring lengthy explanations to customers.
Bonus pay and commission
Difficult product to demonstrate online to skeptical potential customers