DialAmerica Employee Reviews

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4.0
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They are fair
Agent/Customer Service (Current Employee) –  Orlando, FLFebruary 15, 2019
They are a good employer.However, promotions are only given to favorites. They let you choose the hours that you work, so that can be helpful. They also pay you every week and some programs offer commissions and incentives.
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3.0
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Claimed they promoted within and over time proved they do not; by hiring from without.
Sales Representative (Former Employee) –  Erie, PAFebruary 14, 2019
It was great at first, they hyped me up for promotion but never did anything and I was basically doing more than my required job. But left for better job opportunity only because of that.
Pros
Short breaks, but quite a few.
Cons
Their "leads" were terrible. Calling the same customers over and over.
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5.0
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Fun
Sales Associate (Former Employee) –  Athens, GAFebruary 13, 2019
Although you are sitting down answering phones all day, and typing away at a computer screen, the work environment is very fun. The management is strict but with reasons. Overall I miss working there
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4.0
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Fun Enviroment
Operations Manager (Former Employee) –  Hanahan, SCFebruary 12, 2019
Great training program. Compony made sure to acknowledge achievements. Very fun work environment. Managers made sure to let you know what the goals were for the day and were very present for the needs of the day.
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4.0
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Place was fun to work at
Telemarketer (Former Employee) –  El Paso, TXFebruary 6, 2019
I liked working there, it was fun to call the customers and build a relationship with them by finding out what kinds of music they liked and what other interests they liked to listen to while being in the car
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2.0
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Only for those who like making or fielding phone calls all day
Phone Agent (Former Employee) –  Athens, GAFebruary 4, 2019
High stress job. You MUST be a people-person, but must also be able to cut things short - which I was not good at.

Our center only took incoming calls (most of their centers do outgoing calls as well). I took calls for several clients at a time, but the one who accounted for the majority of my calls was an inter-city bus company. Their reservations were mostly online, so the majority of calls were people with problems or complaints.
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1.0
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Poor workplace, poor pay, poor management
Customer Service Representative/ Sales Associate (Former Employee) –  El Paso, TXJanuary 31, 2019
A typical day in Dial America was attempting to help customers over the phone, with loud music playing in the background of Dial America. The pay was $8.00/hr and you get paid weekly. Also very poor management who were very inappropriate and very unprofessional
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3.0
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Low pay, hard to make commission
Customer Service Representative (Former Employee) –  Orlando, FLJanuary 29, 2019
I have been working for the Sirius radio department for about a month and I only made 5 sales. Only because nobody is interested in buying it. It goes by sales per hour so if you don’t make at least half of the sales per the hours you worked in the week you won’t get commission. Some days I won’t make a sale the whole day just dialing numbers all day get voicemails and forwarded calls. Pay is low $8-8.75hr. Management is great people and staff also. You only advance if you make a lot of sales consistently. Job is environment is fun and outgoing. Can get boring and frustrating at times. Definitely only a temporary job if you need something fast. They are always hiring new people with or with no experience. Good place to build experience if you have none in CSR.
Pros
Relaxed outgoing environment
Cons
Low pay, frustrating to make sales
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1.0
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Wouldnt recommend it
Sales Executive (Current Employee) –  Charleston, SCJanuary 28, 2019
The managers aren't very nice they're kind of snobby. They send people home all the time. It's impossible to make the 12 dollars and hour when they are always sending you home.
Pros
Friendly environment
Cons
Bad managers, low payment
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4.0
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Good inside sales position
Inside Sales Representative (Former Employee) –  Mahwah, NJJanuary 25, 2019
Great training, good people except certain management individuals so it depends who you get. Flexible schedule but they have very strict rules policy specially with the usage of cell phone.
Pros
Great training
Cons
Strict rules
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1.0
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Poor
Phone Representative (Former Employee) –  Rochester, NYJanuary 23, 2019
No proper training. Training was rushed, they were not concerned with how well we were trained, they just put us out in the field with little to no training and we had to just make it work.
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3.0
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Fun
Telemarketer (Former Employee) –  Erie, PAJanuary 19, 2019
Loved the opportunity just can’t sit for hours with nothing to it get hung up yelled at all day some people are nice over phone but way more are nasty and time wasters
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4.0
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Dial America
Outbound Sales Supervisor (Former Employee) –  Jacksonville, FL 32256January 18, 2019
Dial America is a great place to work if you are looking to supplement your income or even looking to gain employment. The company work around your schedule and you are allowed time off when needed. You pretty much set your availability and they adhere to your schedule. Great staff and environmentally friendly.
Pros
Incentive Programs. Some Free Lunch. Nice location, Paid Weekly
Cons
Low pay could do better with the hourly pay to $15 hour.
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5.0
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Productive and fun workplace
Sales Agent (Former Employee) –  Port Richey, FLJanuary 15, 2019
Conduct sales and provide customer service over the phone. Relaxed atmosphere with pleasant co-workers and management. The most enjoyable part of the job was whom we worked with.
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2.0
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Friendly work environment.
Customer Service Representative (Former Employee) –  Johnson City, TNJanuary 14, 2019
While I enjoyed the Supervisors, the pay scales and bonus structure are no cohesive with earning good wages unless you've been there for a while. They offer $10+ an hour in advertising however when employed it's much lower.
Pros
Free product trials at times
Cons
Short breaks, not enough hours, pay not sufficient to support living expenses
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3.0
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relaxed, fun work place, great for a first job or fallback
AGENT (Former Employee) –  North Charleston, SCJanuary 12, 2019
Dial America is a good place to work if you have little or no work experience. They are very forgiving as far as discipline and productivity go. Training classes are thorough and the job starts within a week. On the other side, there is not a great deal of structure in the organization and very little opportunity for advancement.
Pros
relaxed, forgiving, choose your own schedule
Cons
low pay, no advancement, poor corporate structure
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2.0
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fast pace
Customer Service Representative (Former Employee) –  Mahwah, NJJanuary 11, 2019
Competitive from the start to end of your employment. Dial America is not for the one who is trying to be more out spoken than one another. Everyone is represented equally to a degree on their own posture to life, and the company.
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5.0
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Great company
Call Center Representative (Former Employee) –  Orlando, FLJanuary 11, 2019
Very friendly company and will help you out. Lots of coaching. Also, lots of opportunities to work there since there are several companies all siting there on the same floor.
Pros
Hours were great.
Cons
Pay might be a little low.
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3.0
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Meet great people learned a lot about Medicare replacement plans
Customer Service Specialist (Former Employee) –  North Charleston, SCJanuary 9, 2019
This job taught me about medicare replacement plans, and what they offer to there clients. How companies process claims for payment. Dial America is a call center that focused on calls and customer service.
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3.0
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Calls Center Agnet
Call Center Agent (Former Employee) –  Mahwah, NJJanuary 7, 2019
Awaits calls from customers to discuss special promotional offers that are going on. Aids customers with technical support or customer service they might need for their subscription or radio console. Shadows floor manager and attends sales meetings to learn about new products and promotions. Handles sales inquires and searches the Sirius XM data base daily to provide much needed customer support. The job was very diverse which I though was very nice. The calls were very frequent and forced you to be very busy throughout the day, which is one thing that I admired.
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Overall rating

3.3
Based on 1,824 reviews
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3.3Work/Life Balance
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2.8Job Security/Advancement
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