Agent/Customer Service (Current Employee) – Orlando, FL – February 15, 2019
They are a good employer.However, promotions are only given to favorites. They let you choose the hours that you work, so that can be helpful. They also pay you every week and some programs offer commissions and incentives.
Great training program. Compony made sure to acknowledge achievements. Very fun work environment. Managers made sure to let you know what the goals were for the day and were very present for the needs of the day.
Telemarketer (Former Employee) – El Paso, TX – February 6, 2019
I liked working there, it was fun to call the customers and build a relationship with them by finding out what kinds of music they liked and what other interests they liked to listen to while being in the car
Only for those who like making or fielding phone calls all day
Phone Agent (Former Employee) – Athens, GA – February 4, 2019
High stress job. You MUST be a people-person, but must also be able to cut things short - which I was not good at.
Our center only took incoming calls (most of their centers do outgoing calls as well). I took calls for several clients at a time, but the one who accounted for the majority of my calls was an inter-city bus company. Their reservations were mostly online, so the majority of calls were people with problems or complaints.
Customer Service Representative/ Sales Associate (Former Employee) – El Paso, TX – January 31, 2019
A typical day in Dial America was attempting to help customers over the phone, with loud music playing in the background of Dial America. The pay was $8.00/hr and you get paid weekly. Also very poor management who were very inappropriate and very unprofessional
Customer Service Representative (Former Employee) – Orlando, FL – January 29, 2019
I have been working for the Sirius radio department for about a month and I only made 5 sales. Only because nobody is interested in buying it. It goes by sales per hour so if you don’t make at least half of the sales per the hours you worked in the week you won’t get commission. Some days I won’t make a sale the whole day just dialing numbers all day get voicemails and forwarded calls. Pay is low $8-8.75hr. Management is great people and staff also. You only advance if you make a lot of sales consistently. Job is environment is fun and outgoing. Can get boring and frustrating at times. Definitely only a temporary job if you need something fast. They are always hiring new people with or with no experience. Good place to build experience if you have none in CSR.
Dial America is a great place to work if you are looking to supplement your income or even looking to gain employment. The company work around your schedule and you are allowed time off when needed. You pretty much set your availability and they adhere to your schedule. Great staff and environmentally friendly.
Incentive Programs. Some Free Lunch. Nice location, Paid Weekly
Low pay could do better with the hourly pay to $15 hour.
Customer Service Representative (Former Employee) – Johnson City, TN – January 14, 2019
While I enjoyed the Supervisors, the pay scales and bonus structure are no cohesive with earning good wages unless you've been there for a while. They offer $10+ an hour in advertising however when employed it's much lower.
Free product trials at times
Short breaks, not enough hours, pay not sufficient to support living expenses
relaxed, fun work place, great for a first job or fallback
AGENT (Former Employee) – North Charleston, SC – January 12, 2019
Dial America is a good place to work if you have little or no work experience. They are very forgiving as far as discipline and productivity go. Training classes are thorough and the job starts within a week. On the other side, there is not a great deal of structure in the organization and very little opportunity for advancement.
Customer Service Representative (Former Employee) – Mahwah, NJ – January 11, 2019
Competitive from the start to end of your employment. Dial America is not for the one who is trying to be more out spoken than one another. Everyone is represented equally to a degree on their own posture to life, and the company.
Meet great people learned a lot about Medicare replacement plans
Customer Service Specialist (Former Employee) – North Charleston, SC – January 9, 2019
This job taught me about medicare replacement plans, and what they offer to there clients. How companies process claims for payment. Dial America is a call center that focused on calls and customer service.
Call Center Agent (Former Employee) – Mahwah, NJ – January 7, 2019
Awaits calls from customers to discuss special promotional offers that are going on. Aids customers with technical support or customer service they might need for their subscription or radio console. Shadows floor manager and attends sales meetings to learn about new products and promotions. Handles sales inquires and searches the Sirius XM data base daily to provide much needed customer support. The job was very diverse which I though was very nice. The calls were very frequent and forced you to be very busy throughout the day, which is one thing that I admired.