Dialog Direct
Happiness rating is 53 out of 100
3.0 out of 5 stars.
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Dialog Direct Careers and Employment

Work happiness

Scores based on about 513 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Doug Kearney
    56%
    approve of Doug Kearney's performance
  • Founded
    1977
  • Company size
    5,001 to 10,000
  • Revenue
    $25M to $100M (USD)
  • Industry
  • Headquarters
    Highland Park
  • Link
    Dialog Direct website

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. We do this by creating personalized and relevant dialogue throughout the entire customer journey.

Dialog Direct utilizes sophisticated analytics and customer interaction strategies to reengineer channel processes that deliver a more effective and integrated customer experience, playing to the strengths of today's mix of online and traditional service channels.

With more than 4,500 employees across the U.S. and Costa Rica, we offer lead generation, customer care, inside sales support, social media engagement and order fulfillment services that build long term enterprise value and lifelong customer relationships.

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Jobs

You’re seeing all 2 jobs at Dialog Direct because we can’t find any available jobs at Dialog Direct close to Ashburn, VA at the moment.

Browse jobs by location

Highland Park, MI

2 jobs

Salaries

Salary estimated from 3.8K employees, users, and past and present job advertisements on Indeed.

Benefits

Employees at Dialog Direct have reported receiving these benefits. They will vary by role and location.

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan
Professional development assistance
Life insurance
Referral program
Parental leave
Work from home
Employee discount
Tuition reimbursement
Health savings account
Flexible spending account
On-site gym

Rating overview

Rating is calculated based on 1.3K reviews and is evolving.

2.9820182.8720192.9520202.7220212.602022

Reviews

CSR - Customer Service Representative in Fort Worth, TX
on November 30, 2022

The employees are what’ll keep you there but the actual work is hard and they pay the minimum. It’s just to many people that need help and callers wanting to speak to a supervisor but not enough supervisors which is not their fault of course but it causes the customers to go into a rage

Customer Service Representative in Highland Park, MI
on November 22, 2022

What is the best part of working at the company? Remote availability What is the most stressful part about working at the company? The incomplete trainings What is the work environment and culture like at the company? Everything was rushed through. Training was incomplete and it was difficult retaining information. What is a typical day like for you at the company? I do not work there

Customer Service Representative in Remote
on November 8, 2022

What is the best part of working at the company? Working from home. What is the most stressful part about working at the company? Must be able to multitask. What is the work environment and culture like at the company? Wonderful they make you feel like family! What is a typical day like for you at the company? Answering inbound calls Taking payments Helping resolve issues

CSR - Customer Service Representative in Texas
on November 4, 2022

Great job to work learned a lot very positive would do it all again if I could plenty of OVertime which was a big plus love it love love it made me start up my cute business desk

Customer Service Representative in Fort Worth, TX
on October 11, 2022

Learned a lot and had to think quickly because some calls required you to call law enforcement to block off road. My mangers were great and always willing to help!

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Questions and answers

People have asked 138 questions about working at Dialog Direct. See the answers, explore popular topics and discover unique insights from Dialog Direct employees.

See questions about:

  • Salaries
  • Hiring Process
  • Working Hours
  • Drug Test
  • Work from Home
  • Benefits
  • Interviews
  • Office Locations
  • Background Check
  • Promotion
  • Working Environment
  • Part Time Jobs
  • Attire
  • Dress Code
  • Training

Interview insights

Insights from 270 Indeed users who have interviewed with Dialog Direct within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview Questions

Basic interview questions

Shared on November 7, 2022

Can you show up on time... how do you handle irate customers

Shared on July 5, 2022

What is your experience as a licensed health insurance agent?

Shared on August 5, 2020

Recent news

Read about Dialog Direct on various news sites
November 20, 2022

Dialog sees improvement in near-term outlook

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The Star

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