Pool Attendant (Former Employee) – Ormond Beach, FL – July 19, 2018
Work changes through the seasons, with general relaxing conditions during the off season (winter, part of spring), with stressful, hard conditions in busy season (much of the year in Florida).
I learned many useful skills there, such as better people skills, time management, some pool technician abilities, and coping with summer heat.
Management, at the location I worked for, was mixed. My general manager was kind, understanding, supportive, and firm but fair. I genuinely believe he had my best interests at heart. The resort manager I felt was overall bad. She had just been promoted to a management position and while good at first ultimately succumbed to caring more about finances and performance scores than the employees. I brought multiple concerns to her attention only to be shrugged off multiple times and told how to do things the way she wanted them done, ultimately leading to dangerous work conditions, and a near physical confrontation with a coworker I did not get along with I had voiced multiple complaints about, leading to my departure from the job. I would have to describe management as negligent.
Overall, workplace culture was friendly and diverse.
Hardest part of the job was by far the beach chairs and umbrellas, what I can only describe as heavy physical labor, for near minimum wage. Without that, I feel that my job would have been a fair and enjoyable one and many problems that arose would have never occurred.
The most enjoyable part of the job, of course, was getting to work at a beach side resort. Not many people can say they worked at a beach.more... Getting to watch the ocean waves after a hard day's work and watching the sunrise over the ocean, as well as the evening storms out over the ocean, was by far the best part of my work experience there.less
Sales Manager (Former Employee) – Scottsdale, AZ – August 15, 2018
This company has steadily declined over the past several years. It used to be a great place to work. Unfortunately management is focused on the bottom line ONLY! There is a culture of deception towards the clients. Do a search for Diamond Resorts lawsuits. I can vouch that the accusations made against Diamond and its Sales practices are TRUE!!
OPC (Current Employee) – Sedona, AZ – June 8, 2018
In this competitive workplace in regards to numbers, one is forced to build many relationships with new faces everyday and be the face of Diamond Resorts. There is a lot of pride in the representation of the company.
Great workplace in the past but recent changes hurt
Internal Audit Manager (Former Employee) – Las Vegas, NV – May 29, 2018
Fairly siloed organizational structure. Individual departments are well managed and run. Organizational goals are determined by holding company, which negatively impacts department goals and improvement opportunities.
Great workplace, great benefits
Organizational culture is siloed and decisions are made by holding company
Social Media Specialist (Former Employee) – Las Vegas, NV – May 18, 2018
On paper, this company is great to work for and if you have the zeal to throw yourself into it and drink the koolaid, it can be amazing. However, politics play a big part in this company and its corporate structure and it's not always fair.
Escrow Specialist (Former Employee) – Las Vegas, NV – April 4, 2018
Working at Diamond has taught me that you must have a calm demeanor when dealing with the team members and the training that you receive. It is a good idea, once you are trained to tailor the job to your style of working while staying within the company policies and procedures.
Monthly birthday celebrations for team members
Mandatory Saturdays after already working a five day work-week
It was a decent place to work. Very competitive and numbers based environment. The Management was willing to train. The hardest part was keeping up with the production standards. I enjoyed speaking with the guests.