Sales trap for prospective hires
Concierge (Former Employee) – Virginia Beach, VA 23451 – December 3, 2018
A typical day of work consisted of misleading current owners and their guests in order to persuade and entice them to attend a timeshare meeting that could last well over what was initially disclosed. I learned much about my local area via interactivity with the customer base, and how to effectively communicate with prospective customers with regards to timeshare sales tactics. Management was extremely poor due to sales goals being set after the work week had completed thereby negating any chances of a goal for the week being obtainable (this was intentional as to deny greater-than-minimum-wage pay). Workplace culture was mediocre at best as all concierges were rotational on greeting guests/pitching, so a sense of fair competition was impossible. The hardest part of this job was knowing I was intentionally misleading owners/guests of the length of time for their timeshare meeting, as well as not disclosing it as a timeshare meeting as instead it was mandatory we refer to it as simply an "update on their current status" or "ways you can stay here and affiliated businesses in the future". The most enjoyable part of this job was the interaction with varying people and the connections I gained therein.
Minimum wage if goals not met, goals set at the end of the week when pay decisions made