Noble Intentions; Poor Execution
Administrative Support (Current Employee) – Culver City, CA – January 30, 2018
DHMHS has a history of serving communities where poverty or stigma limit access to mental health services, and I support the mission fully.
This agency, however, has changed over the past decade (and why shouldn't it? Every industry must adapt, right?), and not in a good way.
There is an excessive emphasis on productivity - a necessary evil because we depend on being able to bill the county for the services we provide to our clients. We need people to provide specific services so that we can be reimbursed by the county. However, there needs to be a better balance between productivity, how the clients are served and cared for, and clinician self-care.
The non-clinical upper management fails to communicate effectively with the staff, leading to a great deal of resentment. Morale is generally low (although there are pockets of strong programs with wonderful directors).
This agency makes a lot of little missteps and it is destroying the reputation that DHMHS used to have.
Excellent, trial by fire training in mental health services, a decent place to earn hours towards licensure.
low morale, leadership failures, high stress, lack of communication from upper management.