Intern (Current Employee) – Northridge, CA – August 12, 2014
Assigned a project to work on increasing patient satisfaction scores, enhancing teamwork, and boosting morale and positivity amongst professional staff Participate in weekly staff meetings, updating the leadership team on my findings and ideas Present research and power points at bi-monthly in-service meetings Communicate with staff in several areas and observe teamwork and patient care (OR, PACU, Scheduling, PAT) Shadowed professional staff while learning Teletracking, AS400, and Cerner
Medical Office Representative (Former Employee) – Sacramento, CA – April 20, 2018
Started work and did front office duties. I learned a lot about insurances and registration. The staff were not team-players. There was a lot of animosity in the office. The most enjoyable part about the job was working with the public and helping them with there information.
Program Manager (Former Employee) – Phoenix, AZ – April 19, 2018
Dignity Health is a large scale health organization that is riding through a challenging period in the time of technology, government mandates and an aging insurer that is living longer than any have before.
If the opportunity came back, Dignity Health would be the first place that I would try to go back to. The work was challenging and across multiple states but the value for trying to perform the role required was possibly not the best situation to support but needed in the end.
Government Health Care is driving some of the decisions vs. open market