Dillard's, Inc.
Work wellbeing score is 64 out of 100
3.2 out of 5 stars.
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Dillard's, Inc. Careers and Employment

Work wellbeing

Results based on 5,126 responses to Indeed's work wellbeing survey.
Work wellbeing score is Low, 64 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Low

Purpose

How meaningful people find their work
Below average

Stress-free

How manageable people find their work stress
Low

Satisfaction

How content people feel with the way things are at work
Low

About the company

  • Founded
    1938
  • Company size
    more than 10,000
  • Revenue
    $5B to $10B (USD)
  • Industry
  • Headquarters
    1600 Cantrell Rd. Little ...
  • Link
    Dillard's, Inc. website

Tradition is trying to catch up with the times at Dillard's. Sandwiched between retail giant  Macy's and discount chains, such as Kohl's, Dillard's is rethinking its strategy and trimming its store count. The department store chain operates about 300 locations (down from 330 in 2005) in about 30 states, covering the Sunbelt and the central US. Its stores cater to middle- and upper-middle-income women, selling name-brand and private-label merchandise with a focus on apparel and home furnishings....

Tradition is trying to catch up with the times at Dillard's. Sandwiched between retail giant  Macy's and discount chains, such as Kohl's, Dillard's is rethinking its strategy and trimming its store count. The department store chain operates about 300 locations (down from 330 in 2005) in about 30 states, covering the Sunbelt and the central US. Its stores cater to middle- and upper-middle-income women, selling name-brand and private-label merchandise with a focus on apparel and home furnishings. Women's apparel and accessories account for more than 35% sales. Founded in 1938 by William Dillard, family members, through the W. D. Company, control nearly all of the company's voting shares and run the company.

Operations

Beyond department stores, Dillard's owns CDI Contractors, a Little Rock, Arkansas-based construction firm that was started to build and remodel its stores. CDI, which accounts for only about 1% of Dillard's total sales, saw its sales decline by 31% in fiscal 2012. New under Dillard's umbrella is Arkansas-based Acumen Brands (acquired in 2012), the operator of a dozen online retailers, including scrubschopper.com (medical uniforms) and countryoutfitter.com (western wear). Dillard's hopes to use Acumen's acumen to improve its namesake e-commerce site and the dozen operated by Acumen. Dillard's owns more than three-quarters of its stores as well as most its distribution centers.

Financial Analysis

Dillard's posted a nearly 3% gain in retail sales in fiscal 2012 (ends January) vs. the prior year, while same-store sales climbed 4%, their strongest gain in years. Sales of shoes and cosmetics posted significant sales gains, while apparel posted more modest gains and the home and furniture category declined. In terms of profit growth Dillard's had an excellent year, with net income up about 158%. The uptick in retail sales followed an essentially flat comparison in fiscal 2011 and several lean years during the deep recession. Still, the $6.4 billion in total sales rung up in fiscal 2012 was well below the $7.8 billion Dillard's took in in fiscal 2007. Indeed in fiscal 2002 the department store chain enjoyed sales in excess of $8 billion.

Strategy

Along with the decline in sales, the company's store count has slipped as it shutters underperforming locations, including the last of its 16 home and furniture stores. Indeed, the schedule of store closings has accelerated in recent years as Dillard's tries to reduce operating expenses in a recessionary environment. After reducing its store count by an additional four locations in fiscal 2012, the company has no plans to open any new locations in the coming year. To reverse falling sales, the department store chain has moved "up market", positioning itself above Macy's and Belk and below high-end chains such as Nordstrom and Bloomingdale's. To attract more customers Dillard's is focusing on adding more fashion, much like J. C. Penney has done in recent years. The firm's new direction is inspired on the success of specialty stores with their edited displays or merchandise in boutique-like settings rather than an endless sea of apparel racks. New stores are smaller (averaging 170,000 sq. ft.) and located in open-air lifestyle centers rather than enclosed malls. Dillard's, which is averse to marking down merchandise but has been forced to discount by its lower-end competitors, hopes its move up market will stop the markdowns.

Ownership

Dillard's, Inc. Retirement Trust owns about 25% of the company's common stock.

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Explore Dillard's, Inc.

CDI Contractors
17 reviews

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Clarksville, IN

17 jobs

Salaries

Salary estimated from 15.3K employees, users, and past and present job advertisements on Indeed.

Benefits

Employees at Dillard's, Inc. have reported receiving these benefits. They will vary by role and location.

Employee discount
Health insurance
Paid time off
Dental insurance
Retirement plan
Vision insurance
Flexible schedule
Life insurance
Health savings account
Flexible spending account
Professional development assistance
Disability insurance
Parental leave
Mileage reimbursement

Rating overview

Rating is calculated based on 9.4K reviews and is evolving.

2.89 out of 5 stars.20192.87 out of 5 stars.20202.64 out of 5 stars.20212.69 out of 5 stars.20222.71 out of 5 stars.2023

Reviews

Sales Associate in Collierville, TN
on June 8, 2023
There are some fun times you can have at Dillard’s, with customers and coworkers in your downtime. They have special events that are exciting and fun to win prizes and a lot of recognition for certain goals that are met. Get to meet a lot of great people that come in and shop. I work at a local hospital and a few Drs. have been in and immediately noticed me. One was my cardiologist.
Sales Associate/Customer Service in Greenville, SC
on June 9, 2023
What is the best part of working at the company?It's a very positive environment. Flexible schedule. Good salary What is the most stressful part about working at the company?Christmas hours can be long and stressful What is the work environment and culture like at the company?We are all a big family. Professional, fun and friendly. What is a typical day like for you at the company?Busy, ...
Certified Home Stylist in Madison, TN
on June 9, 2023
This job as I have come to learn was so not worth it. The company runs on bizzare metrics and no matter how good of a worker you are you could be fired at any moment. Management often asks you to go above and beyond and do things you may not want to do. At the end of the day I realized eventually that it was not worth my time.
Lead Sales Consultant in Gretna, LA
on June 8, 2023
Work you like a dog. Management is horrible, zero work life balance, they schedule you every weekend. If you dont hit numbers youfr fired, so much stock and its expected to be out immediately, I have never worked in a more stressful, hostile environment.
Dock Associate in Virginia Beach, VA
on June 6, 2023
A lot of things going on but not to much to we’re it can’t be handle cater to sale associates a lot but good dock manger makes you feel appreciated and cared for

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Questions and answers

People have asked 240 questions about working at Dillard's, Inc.. See the answers, explore popular topics and discover unique insights from Dillard's, Inc. employees.

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Interview insights

Insights from 2.8K Indeed users who have interviewed with Dillard's, Inc. within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview Questions

Primarily about selling experience and how to sell. They are trying to gauge personability more than anything. They will ask about merchandising and "what would you do" type questions. It's rather easy though

Primarily about selling experi...

Shared on June 30, 2022

I found this link incredibly useful. I interviewed for a Sales Associate position, and about 90% of these questions were asked. I did land the job. Good luck to you all! https://worknearyou.com/dillards-interview-questions/

I found this link incredibly u...

Shared on February 11, 2021

Why did you pick us over all the retailers

Why did you pick us over all t...

Shared on September 17, 2020

Common questions about Dillard's, Inc.

Dillard's, Inc. locations

  • Houston, TX3.0 out of 5 stars.
  • Little Rock, AR3.3 out of 5 stars.
  • San Antonio, TX3.0 out of 5 stars.
  • Austin, TX3.0 out of 5 stars.
  • Fort Worth, TX3.4 out of 5 stars.
  • Dallas, TX3.0 out of 5 stars.

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