Be fair to employees! Stop over working and underpaying them just to meet metrics of patient calls completed. The customers are sick and deserve time and attention to make sure their medication dose and delivery is complete without error, such as having to call becuase their medication never got to them or they were billed incorrectly. Stop treating employees like they are just a number and compensate them as they deserve. $10/hr for the detailed work and responsibilities is not enough. You know they need to be paid more which is why so many people take the over time incentives
Review the manager to assure there certified and not just old guys or ladies just with company years need to be open minded not
Answered - Packer (Former Employee) - Flint, MI
Be transparent and don't lie to your shareholders and be loyal to those employees who are loyal to you
Answered - Customer Service Representative (Former Employee) - Michigan
Sell the company
I want to know why this company has no morals or standards.
Not sure how you live with yourself by treating your employees like trash
Stop treating employees like a number versus a person.
Answered - Patient Access Coordinator (Current Employee) - Flint, MI
Look at the depth to which your employees work top service patients and pay them for the quality of care they provide not the quantity.
Answered - Appeals and Prior Authorizations Specialist (Current Employee) - Flint, MI
Patients come first and employees are important and need to be treated better
Answered - Sales Account Executive- Immunology/Oncology (Former Employee) - California
Stop blowing smoke and be honest with your employees. People know when they're being lied to.
Answered - Patient Care Coordinator (Former Employee) - Flint, MI