it is a high stress position with too much expectation and not enough man power and too much emphasis put on numbers and meeting number-related goals than attention to costmers and staff/staff relationships. They pay never did meet up with the demands of the position
The reason I stayed so long is my love for the clients.
Mail Clerk (Former Employee) – Tampa, FL – March 21, 2018
I would not return to this company for future employment. I am thankful for the job opportunity that Direct Auto and Life Insurance though. I feel like the management could have been more professional.
Lead Sales agent (Former Employee) – Memphis, TN – March 13, 2018
This is a company where you write bad buisness so even though you write a huge amount of policies you can have double that to cancel, so you can end up owing them. Also, they require you to sale products you know are not beneficial to the customer. They also expect you to do work off the clock and clock in until you are in the office.
You get paid base pay and commission
You get chargebacks and they give penny raises. They also don't follow procedures when firing you.
Front Desk Coordinator (Former Employee) – Lutz, FL – March 5, 2018
The typical day would consist of getting all the adjusters faxes and mail together, when asked upon take them their files. I learned to work with a big company and how fast everything moved. Management was good very understanding and if there was ever a problem , I could always go to them. There was a mixture of culture and religion . The hardest part was when everything would get behind and had to get caught up. The most enjoyable part was we were all a big family.
Direct Phones Sales Agent (Current Employee) – Tampa, FL – March 4, 2018
It's a nice place to work but it's not a place that you can stay if you're on the sales side. A lot of changes have been made recently that make you fear for your job daily. Micro management is crazy. Calls are constantly being listened to, which isn't bad but the goals are unrealistic considering Direct doesn't do very many states. They want you to work through lunches and do overtime during season with the promise of lunch which is usually pizza. The management is childish and has no problem indulging in their employee's drama. The sick/PTO/Occurrence policy also needs work. If you're not someone good with time management and you know you get sick frequently throughout the year, this is not the place for you. Occurrences build quickly and do not get waved if the sickness is met with a doctors note.The best thing is the company pay's for all licenses that you have to have to work their with no contract.
pay for licensing, supervisors are nice, don't do too many things for the teams and more things for team leads
micro manage, sales driven, no room for movement, don't do enough states, not very professional
CSR - Customer Service Representative (Former Employee) – Orlando, FL – February 27, 2018
good start for a career in insurance, management needs improvement, hard to make good commission if sitting in office with senior agents. will need to market and generate leads to increase sales, most sell ancillary products
The company has since been bought out and I do not know the current culture. Prior to acquisition, it was a pretty easy going environment but the culture was fairly complacent and slow to accept change or improvement.
Sales Agent (Former Employee) – Conyers, GA – January 23, 2018
Direct Auto Insurance provides it's employees with a good work/life balance. With a two person office each employee has the flexibility to move with life. If need a off day for kid's, doctor visits, etc. it's not that difficult to obtain and always have Sundays off. The only thing that would make this company better in this category is Saturdays off as well.