Direct Energy is definitely fun place to work, young co workers. takes too much for growth, not enough growth, will have to work in the same position for a long time before one is able to move to something new.
Human Resources (Former Employee) – Houston, TX – March 27, 2018
At one time the company had a mission and drive, but once the UK took over and the U.S. CEO left, the company has lost it's direction. The longest most employees stay is 6 yrs or less, turn over is high
Overall, the culture that is meant to exist is collaborative, agile, trusting and deliver-focused. This highly varies by department and manager. Most managers allow a semi-flexible schedule (okay to come in early to leave earlier or work from home on certain days). Overall, lack of consistent strategy among top management - always chasing their latest "great idea," which more often than not ends up being a dud, causing a ripple effect with constantly changing priorities and focuses. Little, if any, support developing director management styles. Promoted personnel often don't adjust well to managing at a more distant, trusting level, and the company has no (known) trainings to meet that management gap - leaving a significant opportunity to improve employee relations. Management also lacks understanding of mental health/disabilities, including anxiety and depression. Coworkers feared sharing this information with their direct supervisors.
Unlimited Vacation, Flexible Schedule
Mental health awareness, Constantly changing management priorities
Sales Manager (Current Employee) – Tempe, AZ – March 17, 2018
Direct Energy is a challenging and fun place to work.The management is understanding and they provided a healthy and safe environment. Direct Energy is very involved in the community and they have good volunteering opportunities.
Direct Energy was my very first call center/energy industry job. I started as a Customer Service Rep and was promoted to QA Analyst. Loved every moment of it. The company had their processes in place and everything was pretty black and white, very little gray area.
Sales USHS (Former Employee) – Tempe, AZ – March 5, 2018
I worked with Direct Energy home services department for 2 years. We offered clients service with Ben Franklin Plumbing, One Hour Heating and Air, and Mr Sparky Electric. The job was to book the appointment & sell the client a home protection plan if at all possible. Protection plans were offered thru Home Warranty of America, and offer some value to clients for repair coverage, but do require a 30 day waiting period to use. Service was so bad, that in most cases we would only get the clients one time. With managers and technicians trying to gouge them for more $ money, telling them they needed a 'new' system' when they needed a simple service, well you see where this is going. There are so many complaints about the quality of work, overpricing, and charging service calls to people with warranties, that one can only wonder how long they will be in business. Most people that worked here will tell you the same. I am certainly not a disgruntled former employee, and have no axe to grind, just stating the facts. Turnover in tough for anyone in business, but these guys take it to a different level. Job seekers, look elsewhere if you can, Direct Energy is not a good employer for the long haul.
Customer Service and Sales Rep (Former Employee) – Buffalo Grove, IL – February 26, 2018
I was hired for customer service. Everything was fine until the focus of the company shifted to sales. Although sales training was provided, not everyone is a sales person. If you didn't reach the sales goals, you were written up and eventually fired. If you asked your team leader fa question, most often you were asked to email the team leader a reminder and still get no answer to your question. The salary was low, raises were low and you were expected to more work without compensation. There were a couple pluses - free fruit on Monday, a veggie tray on Wednesday, bagels on Fridays. Also t-shirts, every season there was another t-shirt.
The PTO policy, as far as the number of days was fine. If you called off two days in a row, it was the team leaders decision if that was considered one or two issues.
Retention Inbound/Outbound Customer Service (Current Employee) – Tempe, AZ – February 14, 2018
Direct Energy was a great place to work at in 2016 to 2017. 2018 DE cut our pay more than half and reduced our ability to make commissions 60%. I would only recommend working here if you have a spouse that also works because this place wont get the job done. Also Leadership is never there to help and always gone but want to hold you accountable if you make a mistake when they are not there to assist Management issues.
Authorization Representative (Current Employee) – Buffalo Grove, IL – February 11, 2018
Unfortunately, the business is going under major finical crisis. The business is predicting to potential close by end of the year. Job security is slim to none, the management and Human resource dept. are not efficient and do not provide any security. Also, under paid for the type of work each representative endures,
Working here let me grow and discover hidden strengths and totally utilize MBA skill set to the fullest. There were numerous opportunities in various areas of the business that helped me grow as a leader.