Direct Energy Employee Reviews

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great
Scheduling Specialist (Former Employee) –  Woodbridge, NJApril 10, 2018
Direct Energy is definitely fun place to work, young co workers. takes too much for growth, not enough growth, will have to work in the same position for a long time before one is able to move to something new.
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Company is lacking direction
Human Resources (Former Employee) –  Houston, TXMarch 27, 2018
At one time the company had a mission and drive, but once the UK took over and the U.S. CEO left, the company has lost it's direction. The longest most employees stay is 6 yrs or less, turn over is high
Pros
Location
Cons
Turnover, Lack of Direction
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Good Culture Depending on Manager
Marketing Manager (Current Employee) –  Houston, TXMarch 26, 2018
Overall, the culture that is meant to exist is collaborative, agile, trusting and deliver-focused. This highly varies by department and manager. Most managers allow a semi-flexible schedule (okay to come in early to leave earlier or work from home on certain days).
Overall, lack of consistent strategy among top management - always chasing their latest "great idea," which more often than not ends up being a dud, causing a ripple effect with constantly changing priorities and focuses.
Little, if any, support developing director management styles. Promoted personnel often don't adjust well to managing at a more distant, trusting level, and the company has no (known) trainings to meet that management gap - leaving a significant opportunity to improve employee relations.
Management also lacks understanding of mental health/disabilities, including anxiety and depression. Coworkers feared sharing this information with their direct supervisors.
Pros
Unlimited Vacation, Flexible Schedule
Cons
Mental health awareness, Constantly changing management priorities
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Great place to work!
Documentation Writer (Former Employee) –  Forty Fort, PAMarch 26, 2018
Overall great place to work.
Great people.
Great atmosphere.
Office looks great.
Cool in the summer.
Warm in the winter.
Competitive pay.
You'll love it!
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Good Core Values
Sales Manager (Current Employee) –  Tempe, AZMarch 17, 2018
Direct Energy is a challenging and fun place to work.The management is understanding and they provided a healthy and safe environment. Direct Energy is very involved in the community and they have good volunteering opportunities.
Pros
Great benefits
Cons
No Gym
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Great
Complaints Analyst (Current Employee) –  Tulsa, OKMarch 12, 2018
Great place to work
Free Lunches
Management is great
Workplace culture is amazing
The hardest part about the job is the not flexible hours
The most enjoyable is free lunch
Pros
Free Lunches
Cons
Free Lunches
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Great place to work
Analyst, Quality Assurance (Former Employee) –  Richardson, TXMarch 9, 2018
Direct Energy was my very first call center/energy industry job. I started as a Customer Service Rep and was promoted to QA Analyst. Loved every moment of it. The company had their processes in place and everything was pretty black and white, very little gray area.
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Loved it
Bookkeeper/ Customer Service Offline Supervisor (Former Employee) –  EnnisMarch 9, 2018
Direct energy made its employees feel valued and worthy, the advancement opportunities were awesome, the team atmosphere was encouraged and the support system was excellent
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There is a reason for the high turnover.
Sales USHS (Former Employee) –  Tempe, AZMarch 5, 2018
I worked with Direct Energy home services department for 2 years. We offered clients service with Ben Franklin Plumbing, One Hour Heating and Air, and Mr Sparky Electric. The job was to book the appointment & sell the client a home protection plan if at all possible. Protection plans were offered thru Home Warranty of America, and offer some value to clients for repair coverage, but do require a 30 day waiting period to use. Service was so bad, that in most cases we would only get the clients one time. With managers and technicians trying to gouge them for more $ money, telling them they needed a 'new' system' when they needed a simple service, well you see where this is going. There are so many complaints about the quality of work, overpricing, and charging service calls to people with warranties, that one can only wonder how long they will be in business. Most people that worked here will tell you the same. I am certainly not a disgruntled former employee, and have no axe to grind, just stating the facts. Turnover in tough for anyone in business, but these guys take it to a different level. Job seekers, look elsewhere if you can, Direct Energy is not a good employer for the long haul.
Pros
Job is cool in summer & warm in winter.
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Fun work place and activities to do
Bilingual Call Center Collections Representative (Former Employee) –  Ennis, TXMarch 4, 2018
Regular call center work place answering 50+ call per day. Fun environment and co-workers always supporting each other. Managers always motivational and fun friendly competitions and prizes.
Pros
Bonuses
Cons
shift change
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Fun place
Energy Advisor (Former Employee) –  Chicago, ILFebruary 26, 2018
Wouldn't recommend. The pay took a little long and you only got paid if you got accounts. And it was hard to get accounts. Was stuck in unsafe neighborhoods.
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Free Bagels and lots of T-shirts
Customer Service and Sales Rep (Former Employee) –  Buffalo Grove, ILFebruary 26, 2018
I was hired for customer service. Everything was fine until the focus of the company shifted to sales. Although sales training was provided, not everyone is a sales person. If you didn't reach the sales goals, you were written up and eventually fired. If you asked your team leader fa question, most often you were asked to email the team leader a reminder and still get no answer to your question. The salary was low, raises were low and you were expected to more work without compensation. There were a couple pluses - free fruit on Monday, a veggie tray on Wednesday, bagels on Fridays. Also t-shirts, every season there was another t-shirt.
Pros
The PTO policy, as far as the number of days was fine. If you called off two days in a row, it was the team leaders decision if that was considered one or two issues.
Cons
Bad management from most Team leaders.
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Lots of money to be made
Sales Supervisor (Former Employee) –  Tempe, AZFebruary 23, 2018
There is a tremendous amount of money to be made at this company in all positions if your smart and you apply yourself. Room for growth and most leadership is good to work with.
Pros
Bonus plan
Cons
Some of the site leadership is lacking
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Don’t work in Finance
Financial Planning & Analysis, Analyst (Current Employee) –  Houston, TXFebruary 19, 2018
Work here if you want poor management. Work ij finance in you want to be a part of constant restructuring and change of direction. Promises from management are not fulfilled
Pros
Unlimited vacation, but be careful
Cons
Poor Management
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Direct Energy WAS cool.
Retention Inbound/Outbound Customer Service (Current Employee) –  Tempe, AZFebruary 14, 2018
Direct Energy was a great place to work at in 2016 to 2017. 2018 DE cut our pay more than half and reduced our ability to make commissions 60%. I would only recommend working here if you have a spouse that also works because this place wont get the job done. Also Leadership is never there to help and always gone but want to hold you accountable if you make a mistake when they are not there to assist Management issues.
Pros
People are nice
Cons
Pay is horrible
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Great place to work, great management
Customer Service Representative (Former Employee) –  Tempe, AZFebruary 14, 2018
This was one of the BEST call center jobs EVER!!! True support from supervisors and the support team. I wish the hourly pay was more but I truly enjoyed working here and all the wonderful customers.
Pros
Great supervisors, support team and WFM.
Cons
Sales. This has turned into a sales position
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Company forecasting closure
Authorization Representative (Current Employee) –  Buffalo Grove, ILFebruary 11, 2018
Unfortunately, the business is going under major finical crisis. The business is predicting to potential close by end of the year. Job security is slim to none, the management and Human resource dept. are not efficient and do not provide any security. Also, under paid for the type of work each representative endures,
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Customer service
Authorizations Representative (CSR) (Current Employee) –  Buffalo Grove, ILFebruary 10, 2018
late policy must be followed other than that it's a good company. calls value varies day to day. Management is reasonable if you follow the policy. I enjoy my employees
Pros
free bagel Friday
Cons
once you use all PTO make you come to work everyday
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Reviewed
Team Lead (Current Employee) –  Houston, TXFebruary 9, 2018
Learning constantly which is good
Workplace Culture - many volunteer groups to join and meet others
Enjoy meeting folks in other departments and regions
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Very productive experience
PROCUREMENT POLICY ARCHITECT, SRM HELPDESK & BUYER (Former Employee) –  Houston, TXFebruary 8, 2018
Working here let me grow and discover hidden strengths and totally utilize MBA skill set to the fullest. There were numerous opportunities in various areas of the business that helped me grow as a leader.
Pros
Amenities, atmosphere, technology
Cons
Rotating staff, lack of program guidelines.
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Overall rating

3.6
Based on 527 reviews
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Ratings by category

3.6Work/Life Balance
3.6Compensation/Benefits
3.0Job Security/Advancement
3.2Management
3.5Culture

Ratings from women

InHerSight Score
3.5

3.4Personal Development

3.1Career Opportunities

3.8Family Support

Women rate the female-friendliness of their workplaces on InHerSight