Direct Energy Employee Reviews

3.6
Overall rating
Based on 536 reviews
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Found 414 reviews matching the search See all 536 reviews
3.0
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Management was in constant change
Health and Safety Regional Manager (Former Employee) –  Houston, TXOctober 17, 2017
Corp. management required a safety workplace and we promoted the necessary protocols to achieve their goals. Field operations managers were at minimum in compliance.
Pros
Good pay and IT support for remote manager
Cons
Long hours
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3.0
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Workplace
Sales (Former Employee) –  Pittsburgh, PAOctober 16, 2017
One thing I can say that was great about this place was the workplace culture (that is all). Other than that this company is short staffed, requiring constant prioritization (often times valuable issues lose out are are not corrected). The culture there is backwards, they do not value the customer. Constant issues that are not really addressed but put on the back burner to create more issues.
Pros
Great benefits
Cons
Office politics, poor management, leadership is only provided to employees who "suck up" again office politics
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4.0
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A company transitioning along with electric markets
Developer (Current Employee) –  Houston, TXOctober 14, 2017
I was able to work from home several days a week so a typical work week consisted of going into the office three days a week for meetings. Working from home two days a week do development
Pros
Flexible work schedules
Cons
Inconsistent feedback
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4.0
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Typical day at work
Operations Analyst (Former Employee) –  Tulsa, OKOctober 11, 2017
Each morning was filled with coffee and hellos. The atmosphere was always very friendly. It was an open environment which allowed for a lot of collaboration and relationship building.
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5.0
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Fast-paced competitive company
Executive Assistant to the Senior Vice President (Former Employee) –  Houston, TXOctober 10, 2017
Working closely with energy traders was interesting
One of the best SVP's to work for
Working environment was excellent
Great charity work, always giving back to the community
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3.0
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It's a good company to work for
Administrative Assistant (Former Employee) –  Dayton, OHOctober 7, 2017
It's a good company to work for. My manager at that time was very accommodating when it comes to the flexibility of my work schedule. She's also very good at boosting the morale of people under her.
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4.0
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100% Commission
Sales Representative (Current Employee) –  Chicago, ILOctober 5, 2017
Direct Energy is great job for someone who is outgoing and willing to talk to people. This job is a door to door basis were personality really comes in to play. You have to be able to talk to people and get their attention. It is NOT a job for someone without people skills. You get paid by commission only, so your income is only based off of you. You can make anywhere from $45-$500+ a week if you are willing to go out and make it happen. Hours vary and are based off of you. They are flexible with hours when it comes to school or other jobs. This is not an hourly pay job, everything you make is based off you and your ability to explain our company and get people to sign up.
Pros
flexible hours
Cons
no hourly pay
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1.0
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Too much movement
Senior Accountant (Former Employee) –  Houston, TXOctober 1, 2017
There were tons of movement with the management. Also management had no idea what was going on. You get asked the same questions each and every single month.
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4.0
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Productive and fun place to work!
Senior Treasury Manager (Former Employee) –  Houston, TXSeptember 30, 2017
Direct Energy had a great management team and good work/life balance. People are nice and friendly. Employees were given many opportunities to grow professionally.
Pros
A lot of social team building activites.
Cons
restructuring due to costs cuts
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3.0
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Fast paced sales enviroment.
Sales Account Manager (Former Employee) –  Houston, TXSeptember 21, 2017
Good place to work and grow within the Energy sector.

Fast paced and always changing.

Management listens to employees.

DE provides adequate incentives.
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5.0
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Good work place
Customer Service Associate (Current Employee) –  Buffalo Grove, ILSeptember 14, 2017
Management is good to work for. The home owners are a little bit difficult to do deal, but management really cares about the people that work for them and what more can you ask for.
Pros
1 hour lunch
Cons
short breaks
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2.0
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Overwork and low payment
Account Manager (Former Employee) –  Philadelphia, PASeptember 12, 2017
There was a great opportunity to learn new skills but the benefits and the payment was not good at all. You have to use your personal vehicle and some times work more than 9 hours a day but there's no promise that you can make money due to commission based salery.
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3.0
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No
Customer Service/Sales Representative-Sales (Former Employee) –  Tempe ArizonaAugust 29, 2017
It was a sales job although it was advertised as customer service. You were pushed to sell home warranties. The hours were great, but upper management was not.
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2.0
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no room for advancement changed commission structure often
SALESMAN (Former Employee) –  Tempe, AZAugust 28, 2017
I had good managers and poor managers. The business seemed to be in a state of flux, managers would come and go without much explanation. The emphasis for the job changed from enrollment of new customers to retaining current customers. They took away almost all of our inbound calls so our commissions decreased significantly. Spent most of the time calling outbound customers leaving messages
Pros
good benefits
Cons
Commisions changed frequently usually for the worse
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2.0
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Great people
Sr Manager (Former Employee) –  Tulsa, OKAugust 23, 2017
Great people to work with and built many lasting relationships. Although, benefits and salary were good, there was a lack of opportunity for advancement for most.
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4.0
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Too many layers of management
Senior Financial Analyst (Former Employee) –  Sarasota, FLAugust 21, 2017
I really enjoyed working for Direct Energy, a division of Centrica; however, there are too many layers of management. They also think that Services and Energy should be run the same, even though they are wildly different business types.
Pros
The greatest team of professionals I have ever worked with
Cons
Shortsightedness on the part of executive management
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3.0
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prductive and fun
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Tempe, AZAugust 20, 2017
sales
they are very strict if you don't make enough sales
not willing to work with you, well only certain people
favoritis
had a cafeteria but management got rid of it
pool table in the break room
pretty cool break room
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5.0
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fun place to work and get to know interesting hard working peers
Independent Contractor/Sale Representative-Agent (Former Employee) –  Carol Stream, ILAugust 16, 2017
awesome place to work for. getting to know alot of interesting people who work their. It is a stress free environment. A lot of co workers are motivational and pushing to be the best of the best. a great place to learn and be an a leader and a CEO of an office.
Pros
making money and eating good
Cons
all of walking
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5.0
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Fun, engaging, and supportive
US Home Service Representative (Current Employee) –  Tempe, AZAugust 16, 2017
fast passed environment with a great and supportive management team. Regular incentives, awards, and team building exercises encourage an engaging atmosphere.
Initial training ensures on the job readiness and continued training guarantees employee success.
Workplace culture is open and welcoming.
The hardest part of the job, in my opinion, is the occasional wait time between phone calls, which can go as long as 20 minutes.
I personally enjoy the relaxed nature of the call center, and even though I work from home and in another state.. I still feel as a valuable member of the team.
Pros
prize drawings, great incentives and excellent benefit package
Cons
I really don't have any cons
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5.0
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Love
Sales Representative (Former Employee) –  Houston, TXAugust 15, 2017
I love working here just didnt like the hours that I was giving no time for my family the pay was awesome I loved this company would referr anyone to them
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