DirectSat USA Employee Reviews

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1.0
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Hard Work & Long Hours
Hybrid Technician - DirecTV, Asurion, and Vivint (Former Employee) –  Algonquin, ILMarch 14, 2019
The manager was a complete drag. The company was on six days at 72 hour work weeks for 4 months, on the DirecTv side. The company does not care about safety, only wants to do what they can to get the job done. Before I quit, I overheard a fellow technician complaining about being sent to a 4 box install (3+ hour job) at 8 PM at night, he ended up having to work in the dark. Our manager told him "I do not want to hear your complaining, it is what it is and if you have to work in the dark to get the job done then that's what is going to happen." Yes, because working on a roof in the dark is safe. OSHA requires the company to provide site lighting if we work in the dark. This was my ending point.
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3.0
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directv install company
Dispatcher (Former Employee) –  Philadelphia, PAFebruary 18, 2019
if you like working in a call center directsat is for you

daily goals are set

need excellent phone skills and computer skills

convenient to septa route 100 trolley
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2.0
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Workers are not valued
Technician (Former Employee) –  Beltsville, MDJanuary 21, 2019
The pay structure makes it impossible to make good money. The amount of work given and expected is not condusive to the pay. Managers are not well trained or knowledgeable on the field work, so poor decisions are made without taking full effects into consideration. Employee safety is not considered enough when it comes to weather and temperatures.
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3.0
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good pay potential no real advancement opportunities pay structure is decling not advancing
Satellite Technician (Current Employee) –  Algonquin, ILDecember 5, 2018
Great pay potential if all the stars line up and u work your tail off. Job can be hard on you over time, climbing ladders, attics, and crawlspaces. Working with the public in their home is both good and bad. Makes each day a little different some : clean, dirty, smokey, stinky cat urine, nice dogs mean dogs super annoying dogs that never stop barking the whole time your there all of which are supposed to be put away but just not realistic, nice people, mean people ect. Lots of uncontrollable variables to encounter each day. You just never know what you'll get each day good or bad. Job itself is not that bad if allowed to work in a clean and peaceful environment.
Pros
never the same day twice
Cons
hard on your body over long period of time ladders, attics, crawel spaces ect.
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3.0
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no work life balance
Service Technician (Former Employee) –  Bethlehem, PAOctober 30, 2018
Working mandatory 6 days a week for more than 4 mos was the reason I left. Too much wear and tear on your body. Definitely a younger mans job. Working outside all day during winter months was difficult.
Pros
Working unsupervised was great, piece rate
Cons
no time for breaks, no work/Life balance
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4.0
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You work your butt off and they keep cutting pay and benefits
Warehouse Manager (Current Employee) –  Fort Wayne, INSeptember 19, 2018
They really aren't about the employees, more about the bottom dollar. My manager is very good and easy to work with but as the company as a whole, sometimes it is all about the dollar.
Pros
Discounted DirecTV service.
Cons
usual money money money
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4.0
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An overall good place to work
Field Supervisor (Current Employee) –  USAJuly 20, 2018
A company that does try to care as much as they can about their employees. Due to our primary contract being bought out by a multinational conglomerate the budget has started to feel the pinch in the last year while overall morale seems to be dropping.

We went from primarily servicing a company dedicated to quality products and customer satisfaction to becoming another cog in a giant machine that only cares about the bottom line.

I loved working for this company right up until January 2018 when the new contract came into play. Since then I have watched a slow but steady decline in almost every aspect, from customer service to technician payouts, to staffing.

Some of the new contracts they are acquiring to try and keep the books in the black are not being taken well by the tech force who are being forced to wear multiple hats per day all with different requirements. They are being forced to change gears from Satellite TV install to Internet install, cell phone repair, TV mounting, alarm and security system installs, and more.

There is room for advancement for the ambitious, but the vast majority of them require relocation. They have also "trimmed the fat" this year and gotten rid of numerous positions to advance into.

To go from a regular field tech to a field supervisor is typically 25-50% pay REDUCTION. Once you are salaried be prepared to put in massive hours both at home and in the field. It's not unheard of for me to put in 15+ hour days multiple times a week.

They do have health benefits but they are expensive practically to the point of unreasonable.
  more...

If you work on the Satellite TV side of the business, you get an HSP account that gets you all the channels including all the sports packages and movie channels for only the cost of the monthly receiver fee (My monthly bill is under $15)
  less
Pros
company vehicle and gas card, basically free TV subscription
Cons
Primary contract is squeezing the lifeblood out of the company
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1.0
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Very poor management
Satellite Technician (Current Employee) –  Pittsburgh, PAJuly 17, 2018
Poor management. Heading to bankruptcy again. Work six day work week all year. 60 to 70 hrs per week plus travel long travel to start and end day. Also short of equipment to do your job. Poor dispatch support.
Pros
Not many
Cons
Poor management
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2.0
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Independent work environment but management to pushy at times due to poor quality upper management.
Installer (Current Employee) –  Fort Wayne, INJune 19, 2018
Directsat USA is an ok employer, they don’t put forth to much effort to help but you are paid well IF you can make it to a high tier technician which is easily achieved with hard work. I don’t mind working for them but they do tend to not have much care about your personal life and are driven to keep you out late so they can have a healthy bottom line. I feel would this change that they would be a much better place to work.
Pros
Discounted tv service
Cons
Bad management, unknown hours of work.
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4.0
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Meeting the customers at every job
Technician (Former Employee) –  Madison, WIJune 11, 2018
Install and service satellite equipment; Customer Service; run coax line in customers home. Customer education on directv system. The Most enjoyable part of the job was meeting new people at every job.
Pros
company vehicle and fuel card
Cons
short brakes and long hours
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5.0
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productive
Warehouse Assistant-current (Current Employee) –  Baxter, MNJune 8, 2018
work in the warehouse receiving new product and get ready for he techs with new gear. the management is good to work with. i have learned what warehouse goes though and what it takes the job done.
Pros
mon-fri
Cons
not getting the gear in time
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3.0
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Great Job: Hard work equals great pay.
Warehouse & Fleet Manager (Former Employee) –  Beltsville, MDJune 3, 2018
Great job I love making the customers happy and seeing their smiling faces after completing my hard work. As an technician you have to complete a good number of jobs to get a good pay check. The 1st year most field technicians work 10 hour days. It takes between 1 to 2 years to perfect the skills to have an 8 hour day. As an Field Supervisor You work until the last technician is home. Than you create the nightly report before spending time with your family. Warehouse Manager was a wonderful. I had a job with normal hours.
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5.0
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good work place for good peoples
DirecTV Technician installer (Former Employee) –  Beltsville, MDMay 21, 2018
good place for all.
as a tech you will enjoy working her and all you need is to do the right thing.
the provide good benefit, good pay and also more bonus than any other companies similar in the area
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5.0
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busy short days
outfield technician (Former Employee) –  Milwaukee, WIMay 7, 2018
Every morning I receive a route with different types of jobs that require different equipment .My job is to verify my van if I have the right equipment through out the day .It can be really stressful ,but at the end of the day what matters is to be safe .Every technician learns from each other ,so getting along is very important.
Pros
always busy all year long
Cons
working in dangerous conditions
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3.0
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It alright
Satellite Technician (Former Employee) –  Rice Lake, WIMay 3, 2018
Apply only if you like to travel or make sure your in a city or town or near bigger cities or youll be travelin a lot. also work fast or youll get screwed out of jobs and pay.
Pros
company truck
Cons
travel
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3.0
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production based pay plenty of work
Satellite Technician (Former Employee) –  Minneapolis, MNMarch 2, 2018
dsat usa is a pretty good company. everything is provided for you. pay is based on how much work you can do. if you get good at the job you can make 80 90 even $100k a year. management isn't always the best but it's not really that bad like people say. and dtv is a pretty easy system to learn.
Pros
company vehicle, phone, gas card, tools, uniforms, boots 2x a year, full benefits, great pay
Cons
long days up to 6 days a week.
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2.0
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So many issues, so little time
Field Service Technician (Current Employee) –  King of Prussia, PAMarch 1, 2018
Everyday starts with travelling to a location not given until that morning. Number of service calls will vary. Finishing a day early is rare because more service calls can be assigned without warning. Days are about 12 hours long, minimum.
Pay based on each service completed, rather than working hours.
Services usually take longer than specified, resulting in missed service windows and rescheduled appointments.
Equipment necessary to complete service may or may not be provided to you.
Serious lack of communication from HQ results in Misinformation about services, appointments and equipment necessary.
Any requests made for assistance are denied.
Pros
Company provided vehicle
Cons
Pay based on job completion, not working hours
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4.0
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decent company
Installation Technician (Former Employee) –  Monroeville, PAFebruary 14, 2018
Offered health, dental, vision, 401k. Hours could long and then the next week there could be no work at all. Varied week to week. You are paid by the job so if there was no work you get no pay.
Pros
benefits
Cons
not steady pay
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3.0
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Wild Wild West
DirecTV Satellite Technician (Former Employee) –  Green Bay, WIFebruary 5, 2018
Not a lot of team building, just cut throat - get the job done. You feel you are on your own when it comes to support. Culture is rough... no soft skills applied to environment which leads to a lack of communication.
Pros
it is a job
Cons
lack of positive leadership
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1.0
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A Slog
Dispatch Coordinator (Former Employee) –  King of Prussia, PAFebruary 2, 2018
This place was very difficult to work at. You were not guaranteed 40 hours a week. They would continually add new responsibilities to your work day without the appropriate raise in pay.
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Overall rating

3.0
Based on 81 reviews
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2.7Work/Life Balance
3.3Compensation/Benefits
2.8Job Security/Advancement
2.7Management
2.8Culture