DirectSat USA Employee Reviews

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3.0
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no work life balance
Service Technician (Former Employee) –  Bethlehem, PAOctober 30, 2018
Working mandatory 6 days a week for more than 4 mos was the reason I left. Too much wear and tear on your body. Definitely a younger mans job. Working outside all day during winter months was difficult.
Pros
Working unsupervised was great, piece rate
Cons
no time for breaks, no work/Life balance
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4.0
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You work your butt off and they keep cutting pay and benefits
Warehouse Manager (Current Employee) –  Fort Wayne, INSeptember 19, 2018
They really aren't about the employees, more about the bottom dollar. My manager is very good and easy to work with but as the company as a whole, sometimes it is all about the dollar.
Pros
Discounted DirecTV service.
Cons
usual money money money
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4.0
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An overall good place to work
Field Supervisor (Current Employee) –  USAJuly 20, 2018
A company that does try to care as much as they can about their employees. Due to our primary contract being bought out by a multinational conglomerate the budget has started to feel the pinch in the last year while overall morale seems to be dropping.

We went from primarily servicing a company dedicated to quality products and customer satisfaction to becoming another cog in a giant machine that only cares about the bottom line.

I loved working for this company right up until January 2018 when the new contract came into play. Since then I have watched a slow but steady decline in almost every aspect, from customer service to technician payouts, to staffing.

Some of the new contracts they are acquiring to try and keep the books in the black are not being taken well by the tech force who are being forced to wear multiple hats per day all with different requirements. They are being forced to change gears from Satellite TV install to Internet install, cell phone repair, TV mounting, alarm and security system installs, and more.

There is room for advancement for the ambitious, but the vast majority of them require relocation. They have also "trimmed the fat" this year and gotten rid of numerous positions to advance into.

To go from a regular field tech to a field supervisor is typically 25-50% pay REDUCTION. Once you are salaried be prepared to put in massive hours both at home and in the field. It's not unheard of for me to put in 15+ hour days multiple times a week.

They do have health benefits but they are expensive practically to the point of unreasonable.
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If you work on the Satellite TV side of the business, you get an HSP account that gets you all the channels including all the sports packages and movie channels for only the cost of the monthly receiver fee (My monthly bill is under $15)
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Pros
company vehicle and gas card, basically free TV subscription
Cons
Primary contract is squeezing the lifeblood out of the company
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1.0
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Very poor management
Satellite Technician (Current Employee) –  Pittsburgh, PAJuly 17, 2018
Poor management. Heading to bankruptcy again. Work six day work week all year. 60 to 70 hrs per week plus travel long travel to start and end day. Also short of equipment to do your job. Poor dispatch support.
Pros
Not many
Cons
Poor management
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2.0
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Independent work environment but management to pushy at times due to poor quality upper management.
Installer (Current Employee) –  Fort Wayne, INJune 19, 2018
Directsat USA is an ok employer, they don’t put forth to much effort to help but you are paid well IF you can make it to a high tier technician which is easily achieved with hard work. I don’t mind working for them but they do tend to not have much care about your personal life and are driven to keep you out late so they can have a healthy bottom line. I feel would this change that they would be a much better place to work.
Pros
Discounted tv service
Cons
Bad management, unknown hours of work.
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4.0
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Meeting the customers at every job
Technician (Former Employee) –  Madison, WIJune 11, 2018
Install and service satellite equipment; Customer Service; run coax line in customers home. Customer education on directv system. The Most enjoyable part of the job was meeting new people at every job.
Pros
company vehicle and fuel card
Cons
short brakes and long hours
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5.0
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productive
Warehouse Assistant-current (Current Employee) –  Baxter, MNJune 8, 2018
work in the warehouse receiving new product and get ready for he techs with new gear. the management is good to work with. i have learned what warehouse goes though and what it takes the job done.
Pros
mon-fri
Cons
not getting the gear in time
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3.0
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Great Job: Hard work equals great pay.
Warehouse & Fleet Manager (Former Employee) –  Beltsville, MDJune 3, 2018
Great job I love making the customers happy and seeing their smiling faces after completing my hard work. As an technician you have to complete a good number of jobs to get a good pay check. The 1st year most field technicians work 10 hour days. It takes between 1 to 2 years to perfect the skills to have an 8 hour day. As an Field Supervisor You work until the last technician is home. Than you create the nightly report before spending time with your family. Warehouse Manager was a wonderful. I had a job with normal hours.
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5.0
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good work place for good peoples
DirecTV Technician installer (Former Employee) –  Beltsville, MDMay 21, 2018
good place for all.
as a tech you will enjoy working her and all you need is to do the right thing.
the provide good benefit, good pay and also more bonus than any other companies similar in the area
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5.0
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busy short days
outfield technician (Former Employee) –  Milwaukee, WIMay 7, 2018
Every morning I receive a route with different types of jobs that require different equipment .My job is to verify my van if I have the right equipment through out the day .It can be really stressful ,but at the end of the day what matters is to be safe .Every technician learns from each other ,so getting along is very important.
Pros
always busy all year long
Cons
working in dangerous conditions
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3.0
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It alright
Satellite Technician (Former Employee) –  Rice Lake, WIMay 3, 2018
Apply only if you like to travel or make sure your in a city or town or near bigger cities or youll be travelin a lot. also work fast or youll get screwed out of jobs and pay.
Pros
company truck
Cons
travel
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3.0
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production based pay plenty of work
Satellite Technician (Former Employee) –  Minneapolis, MNMarch 2, 2018
dsat usa is a pretty good company. everything is provided for you. pay is based on how much work you can do. if you get good at the job you can make 80 90 even $100k a year. management isn't always the best but it's not really that bad like people say. and dtv is a pretty easy system to learn.
Pros
company vehicle, phone, gas card, tools, uniforms, boots 2x a year, full benefits, great pay
Cons
long days up to 6 days a week.
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2.0
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So many issues, so little time
Field Service Technician (Current Employee) –  King of Prussia, PAMarch 1, 2018
Everyday starts with travelling to a location not given until that morning. Number of service calls will vary. Finishing a day early is rare because more service calls can be assigned without warning. Days are about 12 hours long, minimum.
Pay based on each service completed, rather than working hours.
Services usually take longer than specified, resulting in missed service windows and rescheduled appointments.
Equipment necessary to complete service may or may not be provided to you.
Serious lack of communication from HQ results in Misinformation about services, appointments and equipment necessary.
Any requests made for assistance are denied.
Pros
Company provided vehicle
Cons
Pay based on job completion, not working hours
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4.0
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decent company
Installation Technician (Former Employee) –  Monroeville, PAFebruary 14, 2018
Offered health, dental, vision, 401k. Hours could long and then the next week there could be no work at all. Varied week to week. You are paid by the job so if there was no work you get no pay.
Pros
benefits
Cons
not steady pay
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3.0
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Wild Wild West
DirecTV Satellite Technician (Former Employee) –  Green Bay, WIFebruary 5, 2018
Not a lot of team building, just cut throat - get the job done. You feel you are on your own when it comes to support. Culture is rough... no soft skills applied to environment which leads to a lack of communication.
Pros
it is a job
Cons
lack of positive leadership
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1.0
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A Slog
Dispatch Coordinator (Former Employee) –  King of Prussia, PAFebruary 2, 2018
This place was very difficult to work at. You were not guaranteed 40 hours a week. They would continually add new responsibilities to your work day without the appropriate raise in pay.
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4.0
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Good place to work if you are self motivated
Field Supervisor (Current Employee) –  Dayton, OHFebruary 1, 2018
This is a good company to work for if you are self motivated. The majority of positions in the company are piece rate, so if you don't have the drive to succeed, you won't. Although the company's primary focus is Directv installations they also do work for Vivint home automation and security systems, as well as, techlink and digital signage.
Pros
fast paced and can be lucrative if driven
Cons
somewhat seasonal
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2.0
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Almost free tv take van home
Technician (Current Employee) –  King of Prussia, PAJanuary 25, 2018
Corporate does not care about their employees always threatening to can or fire techs your just a number they show no love no Christmas bonus at all score card you get rated on number a how good or bad you are even when things are out of your control
Pros
Take van home
Cons
Health insurance is terrible payed by the job but drive 4hrs a day
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3.0
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very stressful
Satellite Technician (Current Employee) –  Fairmont, WVJanuary 24, 2018
working for direct sat is a constant struggle with little respect paid to anyone you work with or for, technicians are the first to feel all pain. if equipment is low the tech has to let the customer know, if people call off jobs are moved to already overworked employees, and the biggest moto to live by at work is "It sucks to suck" meaning if it sucks there is nothing you can truly do about it.
Pros
vacation time in first year of employment
Cons
management is under paid resulting in poor performance.
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3.0
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It was a job
Directv Installer (Former Employee) –  Bethlehem, PAJanuary 23, 2018
Many hours working in extreme conditions, some dangerous situations, without much back up unless you were friends with someone. Tough unhappy customers you must satisfy or else.
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