good pay potential no real advancement opportunities pay structure is decling not advancing
Satellite Technician (Current Employee) – Algonquin, IL – December 5, 2018
Great pay potential if all the stars line up and u work your tail off. Job can be hard on you over time, climbing ladders, attics, and crawlspaces. Working with the public in their home is both good and bad. Makes each day a little different some : clean, dirty, smokey, stinky cat urine, nice dogs mean dogs super annoying dogs that never stop barking the whole time your there all of which are supposed to be put away but just not realistic, nice people, mean people ect. Lots of uncontrollable variables to encounter each day. You just never know what you'll get each day good or bad. Job itself is not that bad if allowed to work in a clean and peaceful environment.
never the same day twice
hard on your body over long period of time ladders, attics, crawel spaces ect.
Service Technician (Former Employee) – Bethlehem, PA – October 30, 2018
Working mandatory 6 days a week for more than 4 mos was the reason I left. Too much wear and tear on your body. Definitely a younger mans job. Working outside all day during winter months was difficult.
Field Supervisor (Current Employee) – USA – July 20, 2018
A company that does try to care as much as they can about their employees. Due to our primary contract being bought out by a multinational conglomerate the budget has started to feel the pinch in the last year while overall morale seems to be dropping.
We went from primarily servicing a company dedicated to quality products and customer satisfaction to becoming another cog in a giant machine that only cares about the bottom line.
I loved working for this company right up until January 2018 when the new contract came into play. Since then I have watched a slow but steady decline in almost every aspect, from customer service to technician payouts, to staffing.
Some of the new contracts they are acquiring to try and keep the books in the black are not being taken well by the tech force who are being forced to wear multiple hats per day all with different requirements. They are being forced to change gears from Satellite TV install to Internet install, cell phone repair, TV mounting, alarm and security system installs, and more.
There is room for advancement for the ambitious, but the vast majority of them require relocation. They have also "trimmed the fat" this year and gotten rid of numerous positions to advance into.
To go from a regular field tech to a field supervisor is typically 25-50% pay REDUCTION. Once you are salaried be prepared to put in massive hours both at home and in the field. It's not unheard of for me to put in 15+ hour days multiple times a week.
They do have health benefits but they are expensive practically to the point of unreasonable.more...
If you work on the Satellite TV side of the business, you get an HSP account that gets you all the channels including all the sports packages and movie channels for only the cost of the monthly receiver fee (My monthly bill is under $15)less
company vehicle and gas card, basically free TV subscription
Primary contract is squeezing the lifeblood out of the company
Satellite Technician (Current Employee) – Pittsburgh, PA – July 17, 2018
Poor management. Heading to bankruptcy again. Work six day work week all year. 60 to 70 hrs per week plus travel long travel to start and end day. Also short of equipment to do your job. Poor dispatch support.
Independent work environment but management to pushy at times due to poor quality upper management.
Installer (Current Employee) – Fort Wayne, IN – June 19, 2018
Directsat USA is an ok employer, they don’t put forth to much effort to help but you are paid well IF you can make it to a high tier technician which is easily achieved with hard work. I don’t mind working for them but they do tend to not have much care about your personal life and are driven to keep you out late so they can have a healthy bottom line. I feel would this change that they would be a much better place to work.
Technician (Former Employee) – Madison, WI – June 11, 2018
Install and service satellite equipment; Customer Service; run coax line in customers home. Customer education on directv system. The Most enjoyable part of the job was meeting new people at every job.
Great job I love making the customers happy and seeing their smiling faces after completing my hard work. As an technician you have to complete a good number of jobs to get a good pay check. The 1st year most field technicians work 10 hour days. It takes between 1 to 2 years to perfect the skills to have an 8 hour day. As an Field Supervisor You work until the last technician is home. Than you create the nightly report before spending time with your family. Warehouse Manager was a wonderful. I had a job with normal hours.
outfield technician (Former Employee) – Milwaukee, WI – May 7, 2018
Every morning I receive a route with different types of jobs that require different equipment .My job is to verify my van if I have the right equipment through out the day .It can be really stressful ,but at the end of the day what matters is to be safe .Every technician learns from each other ,so getting along is very important.
dsat usa is a pretty good company. everything is provided for you. pay is based on how much work you can do. if you get good at the job you can make 80 90 even $100k a year. management isn't always the best but it's not really that bad like people say. and dtv is a pretty easy system to learn.
company vehicle, phone, gas card, tools, uniforms, boots 2x a year, full benefits, great pay
Field Service Technician (Current Employee) – King of Prussia, PA – March 1, 2018
Everyday starts with travelling to a location not given until that morning. Number of service calls will vary. Finishing a day early is rare because more service calls can be assigned without warning. Days are about 12 hours long, minimum. Pay based on each service completed, rather than working hours. Services usually take longer than specified, resulting in missed service windows and rescheduled appointments. Equipment necessary to complete service may or may not be provided to you. Serious lack of communication from HQ results in Misinformation about services, appointments and equipment necessary. Any requests made for assistance are denied.
DirecTV Satellite Technician (Former Employee) – Green Bay, WI – February 5, 2018
Not a lot of team building, just cut throat - get the job done. You feel you are on your own when it comes to support. Culture is rough... no soft skills applied to environment which leads to a lack of communication.
Field Supervisor (Current Employee) – Dayton, OH – February 1, 2018
This is a good company to work for if you are self motivated. The majority of positions in the company are piece rate, so if you don't have the drive to succeed, you won't. Although the company's primary focus is Directv installations they also do work for Vivint home automation and security systems, as well as, techlink and digital signage.
Technician (Current Employee) – King of Prussia, PA – January 25, 2018
Corporate does not care about their employees always threatening to can or fire techs your just a number they show no love no Christmas bonus at all score card you get rated on number a how good or bad you are even when things are out of your control
Take van home
Health insurance is terrible payed by the job but drive 4hrs a day
working for direct sat is a constant struggle with little respect paid to anyone you work with or for, technicians are the first to feel all pain. if equipment is low the tech has to let the customer know, if people call off jobs are moved to already overworked employees, and the biggest moto to live by at work is "It sucks to suck" meaning if it sucks there is nothing you can truly do about it.
vacation time in first year of employment
management is under paid resulting in poor performance.