Account Manager (Former Employee) – New Castle, DE 19720 – December 8, 2018
It's different and complex......each day you sign on and take calls breaks are 15 mins part time and two 15min breaks and one 30min lunch for full time. Breaks are paid, lunches aren't. Training system constantly changes, which is annoying. Hardest part is not getting smart with customers on the phone.
Account Manager/Customer Service (Former Employee) – Phoenix, AZ – December 6, 2018
Really cool company to work for. Easy work for descent pay and a very friendly and comfortable environment.They even have awesome rooms to get away and relax. They also have a gym, a full service cafeteria, a urgent care, and even what i would call a convienence store called the snake pit which is all so beneficial.
Account Manager (Former Employee) – Phoenix, AZ – December 4, 2018
When working for Discover Financial, I absolutely loved it! Unfortunately, I had to leave for personal reasons but I would apply again in a heart beat. Hands down best call center I have ever worked for.
Company morale boosters, events, enviroment, facility, incentives
Balance transfer representative (Former Employee) – Phoenix, AZ – December 3, 2018
This company is very family oriented and you immediately feel comfortable in the environment the moment you walk in. Training was immaculate and also included on the job training, taking live phone calls with the help of market area experts.
SENIOR CONSULTANT (Current Employee) – Phoenix, AZ – December 3, 2018
Able to move around to different departments. They help with advancement opportunities. Discover loves a good party always one type of food going around. But mostly pizza. You learn a lot working here. I have been here 3years and love it.
Account Manager (Current Employee) – Glendale, AZ – November 30, 2018
It's a great place to work for the culture. The people are friendly and for the most part they want to see you be successful. However, I feel like they make it hard for you to be successful. I feel this way because I have had numerous times where I wasn't informed about a policy until it was to late. Don't know if that is the overall company or just the department I've been in. It's differently hard to be successful in a career that doesn't always offered all the tools for continued growth. I do however love the culture and the people I've meant in discover. I would just advice to beware of all policy's since it seems management doesn't always tell them to you honestly.
For the job I do I don't feel we get paid enough (and have conversations with multiple peers who happen to feel the same way). Plus, we do have to focus on meeting a ton of goals in a short time we are there. Which would be fine if we had a little more time to start our computers, go to the bathroom, sneeze, or take care of our families or medical emergency, and were paid more than what we are offered.
Culture, people, work events, volunteering opportunities, health clinic on site.
Short breaks, or non-existing breaks, not enough time to know policy's or how the company wants you to perform.
Customer Service Rep (Former Employee) – New Castle, DE – November 29, 2018
Discover was great. I loved the early shift, but hated working the inconsistent hours on the weekends. It was supposed to be one weekend a month and ended up being 3. Wouldn't have been bad if it was my regular hours.
Account Manager (Current Employee) – Phoenix, AZ – November 27, 2018
Discover is a great company to work for. They environment is chill, the work is easy, it does get a little tiring of being on the phones all the time but the goal is to promote so you don’t have to be on the phones all the time. Customers can be refreshing it’s good to hear that they appreciate you.
Senior Analyst (Current Employee) – West Valley City, UT – November 19, 2018
I happen to work here while the company is going through some changes that make advancement at this juncture a little more difficult, but everything else is great, the pay has increased several times in the 10 months I have been here and the environment is very good, it's nice having the support structure one needs to be successful at their role.
Pay is decent, cafeteria is nice and discounted, good job for finishing up school because of some down time to study, the tuition reimbursement is very good.