DISH Employee Reviews

I worked here for a little over 4 years. I had friends at work, we all seemed to feel united, and management was very supportive. The benefits were good, and the opportunity for advancement was always present.

Pros

supportive management, fair requirements

Cons

customer service is stressful

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Official response from DISH

June 1, 2021

Thank you for your amazing contributions to DISH! We appreciate you and your time with us.

Love this place

Customer Service Representative (Current Employee) - Illinois - October 1, 2023

This company is so diverse, everybody helps everybody. Management is always there to go to if needed, you advance at your own pace. Lots of fun and knowledge!

Pros

Everything

Cons

Things change very quickly sometimes without notice

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DISH insights

Based on 2,958 survey responses

What people like

Supportive environment
Ability to meet personal goals
Ability to learn new things

Areas for improvement

Sense of belonging
Overall satisfaction
General feeling of work happiness

Darkness

Dish Technician (Former Employee) - Port Saint Lucie, FL - September 30, 2023

What is the best part of working at the company?Working by yourself meeting new people What is the most stressful part about working at the company?Working with a FSM that don’t care for helping but hoping you to fail. It used to be about Customer Service now it’s about sales to make the management money not you. Plus you’re timed on a job and they don’t know what the job in tails is. Like you have 1 he 30 to do a job but the that job requires you to install new coax cable then expect you to sell all that in a small time but you worked a extra hour a big no no.What is the work environment and culture like at the company?They don’t care about you they say they do but it’s a lie. Don’t fall for it FSM In Port St. Lucie will back stab you and get you fired. Company is going down hillWhat is a typical day like for you at the company?Sweating, and selling to customers who can’t afford to spend 450 bucks like people on SSD then go home felling miserable

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Great company

Sales Associate (Current Employee) - Roseland, NJ - September 29, 2023

Great work environment, money is there, easy going job if you enjoy over the phone sales. Nice offices. Management is always very helpful and make sure you succeed every step of the way.

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It’s work

Technician (Former Employee) - Bristol, TN - September 29, 2023

Requires dedication but can be rewarding if you put in the work some days are long others are short but it puts food on the table not someone I would do forever

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It's ok but company priorities need improvement.

Senior Customer Service Representative (Former Employee) - El Paso, TX - September 25, 2023

Going in - you will meet new connections from all places of all levels. The environment is wonderful - there are arcade games that are constantly cycled out, a cafe that caters to your needs, vacant rooms you can use if you're having a panic attack, etc..The negative side, in my opinion, far outweighs the pros. The company, in my experience, prioritizes the it's appearance; going fast and big, optimizing itself for the fastest, maximum growth possible. That's fine and dandy and all, but only if we had systems that actually worked. After the cybersecurity incident that everybody knows about, everything boots itself offline almost everyday. IT department might be "hard at work", but it's not enough. Not to mention our lovely managers. Don't get me wrong, out of the 10 or so managers, there are only 2 that are awesome. The others do more work to avoid accountability, rather than head into the trenches with you and find a solution.I liked the job, and I would recommend that you definitely apply and experience this place for yourself. You might get better or worse, it's just your luck.

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Rewarding job

Technician (Former Employee) - Chanhassen, MN - September 25, 2023

The type of work allows for ample troubleshooting and problem solving. If you don't like either of those, you won't do well. It's not as simple as "plug this unit in and go"

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No

Field Operations Supervisor (Former Employee) - Lowell, AR - September 25, 2023

It is not too bad of a place to work as long as the management group you have is good. Every office differs from the other even though they are not supposed to

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For this job, you might need to act more like a car salesman than a technician

In Home Technician (Former Employee) - Montgomery County, PA - September 24, 2023

A typical day at work,You start your day by checking your work phone for your assigned routes to determine if you're working that day (which may be fewer than three days a week). Your morning routine includes going to the warehouse for a brief 10-minute meeting, loading up your van, and then heading out to your assigned routes.While at your customers' houses, you may need to call your managers for safety checks, assistance on difficult receivers, or when working on elevated areas like rooftops. Most receivers can take up to 30 minutes or even 4 hours to set up. At times, reaching your managers can be challenging, as there are usually ten or more technicians working in the field.The most stressful aspect of the job is selling products to customers. You're expected to persuade them to make purchases, and your performance is measured by metrics. Falling short on sales can lead to issues with your managers.After completing all your routes, typically around 5 or 6 pm, you might be eager to go home. However, you must check with the dispatcher to see if there are any additional routes. If you're fortunate, they'll clear you to return to the warehouse, tidy up your van, and clock out. But if not, they may assign another route, which can be stressful and frustrating, causing you to work longer hours.

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Could use some help

Retention Representative (Former Employee) - Phoenix, AZ - September 22, 2023

Great culture but very outdated product.Micromanagement to the core. As a retention representative my tenure was short lived due to not enough management support

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Good days work.

Satellite Dish Installer (Former Employee) - Terre Haute, IN - September 21, 2023

What is the best part of working at the company?The company took good care of their customers and employees. What is the most stressful part about working at the company?The push to sale items to customers.What is the work environment and culture like at the company?Fast paced but focused on doing the job right.What is a typical day like for you at the company?Driving from job to job. Hard work at each job.

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Horrible place to work

Supervisor (Current Employee) - Denver, CO - September 21, 2023

Horrible management at the Denver distribution center. The gm doesn't do anything and two of the other managers are never on the floor. They talk big like they care but are never around when things get tough. They think and talk like they're leaders but they can't back it up. Supervisors run the show and don't make enough money to do it. Supervisors are expected to always be on call even when on PTO and get punished for being off. There is no work life balance. Several rounds of layoffs recently because the company is so far in debt and losing customers every month.

Pros

None

Cons

Horrible management from the top down

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Job duties

Customer Service Representative (Former Employee) - Harlingen, TX - September 19, 2023

Job wasn’t bad until moved into a department without wanting to. Wasn’t able to accommodate around my pregnancy. Environment was fun and friendly. Calls were definitely high volume.

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Good place to work

Technician (Former Employee) - Denver, CO - September 18, 2023

When I worked for dish it was great, worst part of the job was the push to make install techs salesmen. Other then that the Denver team was fantastic.

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Productive and fun to work with

Cable Technician (Former Employee) - Salisbury, MD - September 17, 2023

Working with dish network was a good experience and teaches a lot. My supervisor was very helpful and tried to work out situations in best amicable way

Pros

Good company to work with

Cons

Short breaks Nice company

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Your a salesman that easily replaced

Installation Technician (Former Employee) - Tigard, OR - September 16, 2023

They don’t give a Shi* if u are a good tech they just want you to trick old people into buying things they don’t need. This was one of the worst jobs I have had and they make u feel like u have no value unless u are doing sales. U also make shi* money for an extremely hard job. This job should pay upwards of 30-35 an hour to start . u start at like 19 have to wait a year before any pay raise.

Pros

Learn how to lay cable and some construction skills

Cons

Your time and effort is not reciprocated

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Overall great place to work

Tier 4 technical support (Former Employee) - Remote - September 15, 2023

The company does great with providing a good work life balance with multiple shift options and best of all being able to work from home and they also have a lot of opportunity to grow with the company.

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The people made it worth it

Ops Manager (Former Employee) - Tulsa, OK - September 15, 2023

Unfortunately, this place fails in the work/life balance category. Definitely felt like we were encouraged to put work first and family, health etc after. I stayed because of my co-workers, the majority of whom were amazing and fun people to work with. I left for another job that had a completely different corporate culture, which led me to realize how toxic things were at Dish. I learned a lot during my time there, but I sacrificed more.

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It was ok

Account Executive (Former Employee) - Phoenix, AZ - September 14, 2023

Working there had good and bad things about it. Good: There is money to be made if you're good, training and support is available always, people are cool, snacks Bad: stressful days, things change often, can't keep staff including managers, pay changes often as you rely on commission.

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Productive and fun place

Office Assistant (Former Employee) - St Croix, VI - September 13, 2023

The management team was professional and understanding, very great place to work. Honesty wish I never left . Would recommend to someone who is good a sales.

Pros

Weekends and some holidays off

Cons

No healthcare benefits or retirement benefits

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Bad Management

Technician (Former Employee) - Killeen, TX - September 13, 2023

Terrible management was very lazy i enjoyed my job just the managers. They are very lazy and do not want to help there technicians out most of the time.

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