Dollar Financial Group Employee Reviews

3.1
Overall rating
Based on 102 reviews
Ratings breakdown
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Found 85 reviews matching the search See all 102 reviews
1.0
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Wrongful termination
Collector (Former Employee) –  Salt Lake City, UTApril 30, 2018
Worked there for 7 1/2 years was wrongfully terminated, large bonus checks are what made me stay. New management took over and I cleaned out as much of them as possible and left when I had enough evidence to convict them.
Pros
Bonus
Cons
Me
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4.0
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Bonus, Raffle games, Potlucks and PTO.
Collections Agent (Former Employee) –  Salt Lake City, UTApril 4, 2018
Overall everything this company was always a challenge on learning new system data. They would set new goals every month on how to hit goals for bonus. Call flow to certain agents would get more clients to collect. Even on the same base line, I feel it made it more challenging to hit bonus.
Example: Supervisor that step down are on the same baseline and allowed all call flow to that agents. They had 4 different levels on the same baseline.
Pros
bonuses
Cons
short breaks, system change frequently
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4.0
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Great Pay, Great People
Customer Service Rep (Former Employee) –  Salt Lake City, UT 84119April 4, 2018
Not like most call centers, it's a small group (teammates) and the phone calls aren't stressful as most call center jobs. Pay and Bonus end of Month is Great too, Management is very understanding!
Pros
Great Pay, Great Work Activities, Small Call Center, Open Environment
Cons
None
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1.0
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District Manager was a nighmare
Customer Service Rep (Former Employee) –  Newport News, VAFebruary 9, 2018
Payday load company. open 24 hours. schedule was based on favoritism. District manager would call you and cuss you out. Night manager sexually harassed the lady staff.
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3.0
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nice place to work
Sr. Business Analyst (Current Employee) –  Malvern, PAJanuary 30, 2018
pleasant atmosphere to work.

friendly SME...

great genpact team that i ever worked.

Due to change in management our project was not continued any more. Since i'm doing contract job i can't say more than this.
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1.0
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No Strategy
Senior Vice President/CIO (Former Employee) –  Berwyn, PAJanuary 6, 2018
I found that the three key leaders at that time did not agree on any key issues. Communications were poor to staff and motivation was very low. There was no trust in the environment.
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2.0
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All talk NO Action
Collections Agent (Former Employee) –  Salt Lake City, UTDecember 22, 2017
They tell you what you want to hear. They do the opposite. They focus on hitting goals regardless of doing the right thing for employees who achieve results. Card table size desks and outdated equipment. Outdated chairs with plywood seats. Management do not care about any concerns to create a better environment. Computers are dinosaurs.
Pros
paycheck
Cons
no advancement opportunities
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4.0
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Fast paced and mildly stressful.
Assistant Manager (Former Employee) –  Fresno, CADecember 5, 2017
Assistant Manager and Managers will open the store. Walking in you check store for security then set vault timer . While waiting for the safe set up and/or verify misc. inventory. Once the safe is open then verify the money then get out the cash drawer to be worked out from. Verify the money in drawer and assign it to work yourself.
Pros
A different day then the previous day.
Cons
Upset customers, busy, sales expectations from upper management.
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3.0
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Decent company to work for
Store Manager (Current Employee) –  Coffeyville, KSNovember 9, 2017
My experience with DFG has mostly been positive but I feel as if the higher ups and especially in the bigger cities don't truly understand how business works in the smaller towns. I don't like that they feel as if marketing will bring in ample amounts of new business. In our field people will come in if they need or want to. I understand marketing to get your company's name out there but in my opinion after working in a store for almost 7 years the best way to do that is radio, and tv commercials. Social media ads, phone book ads, and billboards even fliers.
Pros
Decent starting wages, offers benefits.
Cons
Very small yearly pay increases if any
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2.0
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Not a good job if you like breaks!
Soon to be ex store manager (Current Employee) –  UsNovember 7, 2017
They do not allow breaks and you are not allowed out of the secured area while at work. If your a smoker this is not the job for you! I was hired as a smoker and they changed the rules after 5 years of being there. If you are a non smoker and like to sit most of the day and maybe help a couple customers then this is the job for you. Also management in corporate does nothing but bark orders that cant even close to be fulfilled!
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5.0
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Great employer
Regional Support Specialist (Current Employee) –  Fresno, caOctober 17, 2017
It's a great place to work if you enjoy this line of work. You must enjoy working with people and enjoy crosselling. You must relate to change and grow with it
Pros
Flexible and fair
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4.0
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Money Mart No Longer In Business
MANAGER IN TRAINING (Former Employee) –  Brook Park, OHSeptember 27, 2017
This business no longer operates in the US. They issued payday loans and cashed paper checks in various lower income areas and neighborhoods.Also provided Western Union services and sold money orders.
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5.0
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Financil services
Staff Accountant (Former Employee) –  Wayne, PASeptember 23, 2017
A typical busy work day, since accountants had to answer calls from different store employees and gave solutions to their questions.
Management encouraged teamwork and a positive environment.
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4.0
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First Job Ever
Manager (Former Employee) –  Las Vegas, NVAugust 30, 2017
Dollar Financial Group was my first job. If the company had not closed all their stores in Las Vegas, I would still be there til to this day. It's a great company to work for.
Pros
Benefits
Cons
Store hours
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3.0
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Fast Paced
Director (Current Employee) –  Malvern, PAAugust 28, 2017
Dollar Financial Group offers great experience to those seeking a challenge in a high growth environment. The industry competitiveness brings a healthy intensity to perform.
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4.0
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Interesting Work PLace
Assistant Manager (Former Employee) –  Port Charlotte, FLJuly 27, 2017
A typical day consists of dealing with a lot of different types of people, cashing checks, giving pay day loans, ordering cash, ordering supplies, completing daily and weekly reports.
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2.0
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training needs improvement
Regional Manager of Oklahoma, Kansas, & Missouri (Former Employee) –  Kansas, OKJuly 6, 2017
The company likes to hire and throw you to the wolves. Not enough training provided in order to handle customers and situations that arise. No room for advancement. they do not hire from within.
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3.0
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none
Customer Service Representative/Cashier (Former Employee) –  FloridaJune 9, 2017
Processing loans, transferring western union, cashing checks, selling money orders, selling prepaid cards, answering incoming and making outgoing calls to customer
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2.0
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Unprofessional
Collections Agent (Former Employee) –  Salt Lake City, UTJune 2, 2017
In My Opinion: Company policy is not followed by management and many employees. There is profanity used on the floor. If you feel it is a hostile work environment, nothing will be done to change it. It seems as though there is favoritism, and not all employees are treated equally. The pay is excellent. The incentives are excellent.
Pros
Opportunity for a monthly bonus
Cons
Company Policy is not applied to everyone
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5.0
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None
Manager on Duty (Current Employee) –  Canada and usMay 4, 2017
Flexible safe caring accommodation selling, the most enjoyable time of the day is the customer the culture is great. Manager we work as a team to get work done
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