Customer Service Representative (Former Employee) – Lehigh Acres, FL – June 26, 2018
No set schedule. Created each week by a certain day. If working in Lehigh acres then there is a possibility of traveling between 2 stores depending on need. Work can be busy or completely dead depending on what day of the month it is. Sunday shifts are an all day shift.
Flexible schedule depending on whether they are fully staffed or not.
Customer Service Representative (Former Employee) – CA – August 12, 2018
Worked for the company for a good amount of years,too much favoritism, training process is all over the place, forever changing policies and procedures, locations could be in better condition, a lot of pressure to sell products. turnover rate very high, I would not recommend this company for employment.
Teller/Customer Service Representative (Former Employee) – Miramar, FL – May 2, 2018
Pretty ok place to work for. Felt secured working there. Very busy environment. Diverse & challenging staff to work with. Work in a small area. Customer service is average depending on which location you go to.
Stay locked in, cannot leave unless your shift is over
Collector (Former Employee) – Salt Lake City, UT – April 30, 2018
Worked there for 7 1/2 years was wrongfully terminated, large bonus checks are what made me stay. New management took over and I cleaned out as much of them as possible and left when I had enough evidence to convict them.
Collections Agent (Former Employee) – Salt Lake City, UT – April 4, 2018
Overall everything this company was always a challenge on learning new system data. They would set new goals every month on how to hit goals for bonus. Call flow to certain agents would get more clients to collect. Even on the same base line, I feel it made it more challenging to hit bonus. Example: Supervisor that step down are on the same baseline and allowed all call flow to that agents. They had 4 different levels on the same baseline.
Collections Agent (Former Employee) – Salt Lake City, UT – December 22, 2017
They tell you what you want to hear. They do the opposite. They focus on hitting goals regardless of doing the right thing for employees who achieve results. Card table size desks and outdated equipment. Outdated chairs with plywood seats. Management do not care about any concerns to create a better environment. Computers are dinosaurs.
Assistant Manager (Former Employee) – Fresno, CA – December 5, 2017
Assistant Manager and Managers will open the store. Walking in you check store for security then set vault timer . While waiting for the safe set up and/or verify misc. inventory. Once the safe is open then verify the money then get out the cash drawer to be worked out from. Verify the money in drawer and assign it to work yourself.
A different day then the previous day.
Upset customers, busy, sales expectations from upper management.
Store Manager (Current Employee) – Coffeyville, KS – November 9, 2017
My experience with DFG has mostly been positive but I feel as if the higher ups and especially in the bigger cities don't truly understand how business works in the smaller towns. I don't like that they feel as if marketing will bring in ample amounts of new business. In our field people will come in if they need or want to. I understand marketing to get your company's name out there but in my opinion after working in a store for almost 7 years the best way to do that is radio, and tv commercials. Social media ads, phone book ads, and billboards even fliers.
Soon to be ex store manager (Current Employee) – Us – November 7, 2017
They do not allow breaks and you are not allowed out of the secured area while at work. If your a smoker this is not the job for you! I was hired as a smoker and they changed the rules after 5 years of being there. If you are a non smoker and like to sit most of the day and maybe help a couple customers then this is the job for you. Also management in corporate does nothing but bark orders that cant even close to be fulfilled!