Keep your eyes closed to bulls*&^ and you'll be O.K.
Member Services Representative (Former Employee) – Alexandria, VA – September 11, 2013
Management will not take responsibility for their inability to handle complex situations, they expect you to do it. IF...IF you are caught, don't look for help. They will throw you under the bus. MEMBER SERVICES AND PROVIDER SERVICES ARE THE SAME!! So a MSR may be helping your doctor, while helping you. This is impossible, but not to management.
Great benefits and pay
Management is HORRIBLE