Customer Service Representative (Former Employee) – Arlington, VA – June 21, 2018
You will be stressed! You work for Member Services but handles claims, billing, providers and then members. Although all those have their own department; your salary is still the least of those departments? Just saying; don't say you weren't warned.
If you're not a family member; they don't like to see you move ahead
Not Applicable (Former Employee) – Arlington, VA – April 24, 2018
no feedback or recognition for hard work, only promote favorites, HR open door policy is not true. really bad management, managers don't have college degrees but act like they are better than you. everyone gossips even men, hated going to work everyday
holiday party, no drug test prior to working there, paid holidays, never worked on MLK holiday or Black Friday
Fun workplace but lacks substantial work ethic among the majority
Anonymous (Current Employee) – Crystal City, VA – April 4, 2018
Dominion has many Pros socially but professionally and the actual knowledge of the general population is severely lacking.Many get by pushing work onto others or half way doing projects.It is very frustrating to have a college degree and continuously work hard and see others with less credentials and work ethic get ahead.
Social morale is a pro
merit weighted on who you know versus what you know
Member Services Representative (Former Employee) – Arlington, VA – March 28, 2018
At Dominion National, it was all about who can suck up the most to management. If you have an opinion about them then you are in jeopardy of losing your job but if you are a person that did and say what ever they want you to then you are good. Management is very unprofessional. So in a nutshell the company pays well if you can deal with the craziness that goes on in the member services department.
Holiday parites (free alcohol and food), weekends off, pay and benefits
Nice location, close to DC, workplace culture is neutral
Escalation Specialist (Current Employee) – Arlington, VA – February 6, 2018
Nice location, close to DC. The workplace culture is neutral. You are allowed to be business casual or business attire during the week. You are allowed to do some teleworking if approved. High workload. New policies and procedures are still being introduced your workday can change often, you have to be quick to adapt to new changes.
Free lunches for your department when performace goals are met.
Claims Specialist (Current Employee) – Arlington, VA – November 7, 2017
At one time Dominion was an Awesome company, however since the company is growing the small family values they once held have dissipated. I have learned new facets of the job and enjoy my co-workers. Hardest part of the job is getting upper management to understand replacing the systems we work in wont help moral , if you aren't paying your staff competitively.
Member Service Representative (Former Employee) – Alexandria, VA – April 11, 2017
I dreaded going into work each day. The repetition wasn't the reason for my stress but management in the department. Member Services had some great people working there but management made it unbearable most days. Management didn't make sure people were actually taking calls. The "favorites" were allowed to do what they want while everyone else had to work double time to keep up with the call volume sometimes.
My trainer was good and I was good at my job. However being thrust onto the phones with inadequate programs was always a pain. I would not recommend working here unless you are just passing through until another opportunity comes along.
Member Service Rep (Former Employee) – Alexandria VA – February 3, 2015
I was hired as a temp 4 weeks ago. We had 1 1/2 weeks of training and was thrown on the phones. Team leads were told not to help us. We were left to get help from more experienced member service reps. Today was told my job would be over after my shift. They made up so elaborate lie to tell my temp agency. This is the worst place I ever worked. They did me a favor in letting me go, because I had plan to quit by the end of the week.
On Monday's we had to work 9 hours on phone with no lunch break
Keep your eyes closed to bulls*&^ and you'll be O.K.
Member Services Representative (Former Employee) – Alexandria, VA – September 11, 2013
Management will not take responsibility for their inability to handle complex situations, they expect you to do it. IF...IF you are caught, don't look for help. They will throw you under the bus. MEMBER SERVICES AND PROVIDER SERVICES ARE THE SAME!! So a MSR may be helping your doctor, while helping you. This is impossible, but not to management.
Admin (Former Employee) – Alexandria, VA – May 1, 2013
The only way a person can make it in this company is if they suck up to management. It does not matter how much you know, but who you know. The turnover rate is high. They expect you to do alot of work for little pay. The culture is horrible. You have some managers/directors that have no business being one. All they do is throw their work off on their staff. If you do get a job in this company, make sure you're working on getting another job, because no one's job is secured.
Free parking, near Old Town, Benefits
Little pay for a lot of work, Work Culture is Horrible
Member Service Representative (Former Employee) – Alexandria, VA – September 19, 2012
My job was very enjoyable. I felt needed every morning I walked in. I was an ideal employee and was recognized by the president in a letter. The hardest part of my job was to blatantly lie to customers. Unfortunately, there was no Provider Services. So Memb. Serv. handled customer and provider services. My immediate supervisor left, her supervisor quit, and it was chaos until I was terminated shortly thereafter.
close to public transportation
management not familiar with own computer software