Dominion Virginia Power
4.1 out of 5 stars.
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Dominion Virginia Power Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative2 reviews
Location
United States2 reviews

Ratings by category

4.1Pay & Benefits

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Dominion Virginia Power insights

Based on 3 survey responses
What people like
  • Clear sense of purpose
  • Ability to meet personal goals
  • Overall satisfaction

To help keep custimer's lights on by offering payment plans or extentions

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A typical day was completing customers request for connects, disconnect, transfers, extentions, payment arrangemets, general inquiries about bills. Discusing whatever concerns the customer was calling about. I learned to be patient and confident to let the customer know that their concerns mattered and to give the customer my full attention and appropriate responses to their question or concerns.

Pros

To keep the electricity on in all seasons.

Cons

To do our best to work with customers to maintain service.
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gained experience communicating with customers to make them happy and learning new commputer systems.

I gained valueable on the job experience working with customers in resolving issues on their bill. Dominion has a great training program before you begin customer service phone calls. I also learned two different computer systems to use for people's bills. I enjoyed working there and meeting new people.

Pros

good benefits

Cons

working in major snow storms around the clock.
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Overall rating

4.1

Based on 48 reviews
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Ratings by category

3.7Work/Life Balance
4.1Compensation/Benefits
3.6Job Security/Advancement
3.5Management
3.8Culture

Ratings from women

4.3
InHerSight Score
4.0Personal Development
4.8Career Opportunities
4.4Family Support
Women rate the female-friendliness of their workplaces on InHerSight
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