Dotster Employee Reviews

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Great place to have worked
Operations Accountant (Former Employee) –  Vancouver, WAJanuary 29, 2018
Was a great place to have worked and had a great boss. Really miss the people I worked with and look back on the place fondly. Wish it could have gone on longer
Pros
was a good place to work overall
Cons
small company with limited opportunities
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Good pay for work done.
DNS management (Former Employee) –  Vancouver, WASeptember 22, 2017
Company is fair, they are enthusiastic and excited to help you atain your goals. They hold on to and advance tallent. Be flexible to change and potential to move.
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Great environment, great place to work
Sales Chat/Customer Support (Former Employee) –  Vancouver WashingtonFebruary 4, 2015
I worked while the office was located in Vancouver Washington, it was an amazing working experience, learned a lot about web hosting, domains and it was certainly a rewarding experience from the pay to the sudden lunches, the sales motivation extras such as gift cards, employee room snacks, soda fountain, beer Fridays. Management was great and just an amazing group of people. The Vancouver office closed and all operations moved to Phoenix Arizona - I am not sure if this is the case in Arizona.
Pros
If you are willing to relocate to Phoenix there is room for advancement
Cons
Vancouver Office closed
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Good place to work.
Customer Care Agent (Former Employee) –  Vancouver, WADecember 18, 2014
Unfortunately, they've moved their office to Phoenix, AZ.
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Statistic run workplace
Tier I Technician (Former Employee) –  Vancouver, WAMarch 24, 2014
I originally began working at dotster because the main focus was the customers and quality of service. after 3 months management took a 180 degree turn and completely went based on statisics, and no longer emphasized quality. a typical day at work is being called "customer support" when in reality you are just a cog/body in a seat, and if you are not up to the statistics requirements, even though you are generating more business and happy customers you will be fired. Management is uncaring and cold, and non-responsive to requests/needs of employees. other employees are team oriented, and helpful, including the network admin staff, who you occasionally speak to regarding issues for customers. the hardest part of the job is being a drone. the most enjoyable part is resolving problems and swaping tips with co-workers.
Pros
a sense of accomplishment most days.
Cons
you are a robot.
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Great atmosphere. All departments are friendly, great managers and leads!
Technical Support Representative (Former Employee) –  Vancouver, WAJanuary 23, 2014
I've never worked for a more organized and healthy company. A typical day at work was stress free. Leads were extremely helpful.
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Fast Paced Internet Company
Accounts Payable Specialist (Former Employee) –  Vancouver, WASeptember 21, 2012
The company was started in 1999 and has a fairly young work force, mostly between the ages of 25 and 40. The original product sold, a domain name, was the main focus during the first years. The company does still sell domain names, but the main focus has changed to Internet Services, Web Hosting, Web Site Design, etc.
Pros
nice location in vancouver
Cons
demanding and stressfull at times
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Fun work environment, Critical issues with everything else.
Chat Sales Representative (Former Employee) –  Vancouver, WASeptember 4, 2012
Inadequate system for Chat Sales. The Tracking system to see how much in sales you have does not work, the sale is visible in the customers account but does not get attributed to you most of the time. Reasons given for this were: Cookies not tracking from customers browser, customer chatted on one browser and processed the transaction from another browser, customer using incognito mode or in-private browsing, website experienced an error while order processed (typically a 500 error), examples of failed "conversions" (or sales that processed but were not attributed) that were passed up to management to correct went unresolved. The great majority of chats were customers looking for technical support instead of purchasing services because the support line reps would simply not perform their duties and would ultimately hang up on the customers.
Pros
beer cart friday
Cons
incompetent management, incompetent tech support, inadequate tools to perform job, inadequate training for product knowledge.
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Smaller company, good benefits but needs direction
Customer Care Supervisor (Former Employee) –  Vancouver, WAJanuary 11, 2012
Overall, Dotster is a good company to work for. They provide satisfactory compensation, good benefits and the people are wonderful to work with. Dotster is a domain registrar and their competition is stiff. Dotster is not up to par in technology and could benefit from a complete overhaul in regards to telephonic and system technology. It is frustrating to explain to a customer that a company that is based on technology does not have the technology to support their customers. However, Dotster was in the process of improving technology at the time I left the company.
Pros
good benefits, work environment and compensation.
Cons
inadequate staffing and technology.
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Overall rating

3.7
Based on 10 reviews
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3.8Work/Life Balance
4.0Compensation/Benefits
2.4Job Security/Advancement
2.5Management
3.0Culture

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