Tell us about yourself.
How do you keep up with the information about business changes in customer service arena?
Describe a situation when you went above and beyond to exceed customer expectation?
Describe a situation you had problem with your manager and how you solved it?
You have won awards/promotions in your past work, how did you achieve these?
There is no set time to hear back after applying. All openings are posted for two weeks. HR forwards applications to the hiring manager once week for two weeks. Then the manager has to request for new application after two weeks. The manager can contact candidates directly to set up interviews or they can ask HR to conduct screeners. Expect to have at least one Google meet video call in the interview process.
You start with 15 vacation days and 6 personal days and depending on how long you stay it moves up to 25 vacation days and personal days stay the same.
Most of the benefits can be found on the benefit site https://www.mynewscorpbenefits.com/
What is the vacation policy like at Dow Jones? How many vacation days do you get per year?
From start date for the first 3 years you get 15 vacation days, 3-6 years 20 vacation days and 6 or more years 25 vacation days. In addition you have 6 personal days a year.
I applied by sending my resume to a friend of mine that worked there and he passed it on the the HR department.
Phone interview by the recruiter.
In-person interview with 2 supervisors.
In-person interview with Customer service manager.