Dow Jones
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  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

19 questions

Tell us about yourself.

How do you keep up with the information about business changes in customer service arena?

Describe a situation when you went above and beyond to exceed customer expectation?

Describe a situation you had problem with your manager and how you solved it?

You have won awards/promotions in your past work, how did you achieve these?

Answered March 29, 2020

There is no set time to hear back after applying. All openings are posted for two weeks. HR forwards applications to the hiring manager once week for two weeks. Then the manager has to request for new application after two weeks. The manager can contact candidates directly to set up interviews or they can ask HR to conduct screeners. Expect to have at least one Google meet video call in the interview process.

Answered November 6, 2019

You start with 15 vacation days and 6 personal days and depending on how long you stay it moves up to 25 vacation days and personal days stay the same.
Most of the benefits can be found on the benefit site

Answered November 6, 2019

From start date for the first 3 years you get 15 vacation days, 3-6 years 20 vacation days and 6 or more years 25 vacation days. In addition you have 6 personal days a year.

Answered November 6, 2019

35 hours a week, only flexible if you have coverage

Answered September 30, 2017

I applied by sending my resume to a friend of mine that worked there and he passed it on the the HR department.

Answered February 20, 2019

Phone interview by the recruiter.
In-person interview with 2 supervisors.

In-person interview with Customer service manager.

Answered March 29, 2020
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