Where do I start? On slow days, we have to call stylists off or make them take breaks. If they don't want to take a break, they're expected to clean- which is NOT what they went to cosmotology school for! On busy days, stylists work their entire shift without a break, barely a moment to eat anything all day because they're handed a ticket for another client the moment they finish. Corporate constantly overbooks their salons with appointments for "buttercup" stylists, ignoring how many stylists are actually working, so the salon very often runs behind- ruining the entire expierence for the clients. Front desk staff constantly takes verbal beatings from clients over appointment times running behind, complaints about the call center which has been outsourced to the Philippines, complaints about the booking process through the website or mobile app- none of which would be such an issue if corporate cared about the business they're running. The company has a great concept but they're executing it so poorly. Stop overbooking your salons to get more money, because it's going to end up costing you when clients either complain and get discounted/free blowouts or stop coming alltogether.
discount on products, staff does eachother's hair for free, comission on products sold, failry flexible on schedule
short or no breaks, high-stress environment, poor care/concern from upper management