The company once was truly amazing, but they are losing more customers than they are getting annually. The companies biggest growth is by buying more companies.
Communication between the call center and the front line, while improved, it’s still very poor and not much is fixing that.
The Center itself is beautiful and most of the management is ok, their hands are tied in actually helping the agents because of the reports and other things that’s not mission critical. The management can be very petty and childish here as well. They want professionalism, but rarely act it
If you really suck up, you can get ahead, but generally advancement is null. They do offer “promotions, but only a couple departments offer a pay increase.
The turnover rate is very high, they just started a retention team to save customers, but nothing to keep seasoned agents around.
Great center, great gym, free coffee
Short breaks, micro management, poor leadership