DS Services Employee Reviews

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Worse company out there
Fleet Mechanic (Former Employee) –  Kent, WAMay 21, 2018
do not do it, they don't care about there people, just get the water to the customer. the trucks can run with major problems and the managers and drivers don't care. drivers are pushed and the trucks get abused daily. you will be expected to work long days, and if you don't it will be held over your head. you will learn you are expendable, the management don't care, but will tell you want you want to here. there is nothing enjoyable about the job. I get fired after i was off for a medial issues.
Pros
you will get a pay check
Cons
very high expections and long hours
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I like the company but management was terrible. he is gone now
Route Manager (Former Employee) –  Chester Springs, PAMay 10, 2018
I think that they finally made the necessary changes to help the branch succeed. They have a good upper management team. I had personal issues and HR was really helpful and caring. The job is not for everyone so if you are lazy don't even try it. You can make good money.
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Do not work for this company
Costco Sales Associate (Former Employee) –  San Diego, CAApril 18, 2018
very greedy company, 4 different pay plans in 2 years, always less money for the employee.
never fulfill promises to the customers.
they invoice for items they do not delivered.
delivered item never request and if you do not pay
whats it is on the invoice they send you to collections, whit out talking to you.
customer service and management never answer your calls or emails. this company does not care for the customer or the employers.
Please make your self a favor DO NOT WORK whit this company.
Pros
None
Cons
bad company to work for, this company is under DS services
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Demanding
Director of Logistics & Supply Chain (Former Employee) –  Atlanta, GAApril 13, 2018
Demanding. Need to keep your head down to create a rewarding career. The company is profitable and growing. A person can take care of their family working here.
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fast paced
Route development manager (Current Employee) –  Elgin, ILApril 13, 2018
fast paced environment. some long days some short. will need to be a tough minded strong person to make it through. CDL class B required with brake endorsements.
Pros
na
Cons
na
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Company with much upside
Vice President of Sales (Former Employee) –  United StatesApril 12, 2018
Average place to work. The company has tremendous upside in the water, coffee, tea market. Salary is competitive, benefit package is average, associate engagement level is average.
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Customer Care
Customer Care Supervisor (Former Employee) –  Lakeland, FLApril 3, 2018
Pretty good company to work for based on some of the incentives we received such as team building outings for supervisors and leadership. Company had great effort in providing constant development classes for supervisors based on coaching requirements.
New VP an Director are policy cost driven instead of customer driven.
Very high expectations for supervisors.
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Processes are too manual and need to be automated
Payment Specialist (Current Employee) –  Atlanta, GAMarch 28, 2018
The processes at this company are very manual. Processes should be automated to eliminate errors and processing times. Communication with employees are starting to get better. The hardest part of the job is getting management to understand the processes and timeliness of processing payments
Pros
friendly work environment
Cons
salaries are not competitive to the industry
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Don't care about the mechanics
Fleet Mechanic (Current Employee) –  Riverside, CAMarch 26, 2018
Horriable work conditions. work area is not protected by rain. you could be standing in a poddle in work area.
They dont care about the mechanics. Driver dont take care of trucks.
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Long Days
Route Sales Supervisor (Former Employee) –  Oxnard, CAMarch 21, 2018
Because everything is based on commission, it causes for very long and stressful days. I enjoyed the job and the challenge. I also enjoyed the fact that it was M-F and you had all major holidays off. I just felt that you were very overworked and not properly compensated to match.
Pros
Days Off
Cons
Work Hours
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DS Services was great
Production Operator (Former Employee) –  Mableton, GAMarch 15, 2018
My time in DS Services was very interesting.The management look out for the welfare of the employees.The work culture in the facility was great.I will recommend DS services to anybody who want to start a great career.
Pros
Free Lunches sometimes
Cons
Long hour work
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its a job
CUSTOMER SERVICE (Current Employee) –  lakeland flMarch 10, 2018
I was told a lot of things that aren't true and that leaves a sore taste in my mouth. The pay also is not that great.Benefits are expensive and aren't that great
Pros
the people are nice
Cons
insurance, get yelled at all day
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poor management
Warehouse Lead (Former Employee) –  Austin, TXMarch 10, 2018
would never recom. working for DS. I didn't get paid for my overtime. Got call in on my days off, call in early all most on a daily bases and stayed late all most every evening.
Pros
none
Cons
no breaks
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Call center, very strict schedule.
Customer Service Tier 2 (Former Employee) –  200 Eagles Landing Blvd., Lakeland FL 33810March 6, 2018
DS Service is a company that sell home delivery of water. It is a call center environment so you do not have a lot of freedom. There are some opportunities to change position in the company but not allot of opportunities to move up.
Pros
Set schedule per day not a flexible shift.
Cons
Not alot of opportunities to move up.
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Typical Call Center
Contact Center Supervisor (Former Employee) –  Lakeland, FLFebruary 28, 2018
This is a Typical call center. Inbound calls from start to finish. From a supervisor standpoint the systems were outdated which made the work very manual. Floor control process needed to be put in place but for the CSR that was willing to work there is opportunity.
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kj
Customer Service Representative (Current Employee) –  Lakeland, FLFebruary 23, 2018
It is a typical day at work, not hard to learn and you gain a lot of patience. I learn how to operate the system called CFLi and I do outbound calls as well .
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Productive
Operations of machines (Current Employee) –  Mableton, GAFebruary 21, 2018
It is very fast pace. Have to be willing to work long hours. Capable of lifting heavy material. Need very good people skills. Willing to help others.
Pros
Holiday lunches
Cons
Healthcare
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Good place to work
Bilingual Coffee and Filtration (Current Employee) –  Lakeland, FLFebruary 21, 2018
This is a good place to work and move quickly as well gain a lot of knowledge. Managers are supporting and work with you on schedules. It is slow calls on winter but summer is very busy.
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Fun
Route Driver (Current Employee) –  Pittsburgh, PAFebruary 12, 2018
Overall good place to work . Lot of time off, benifits are fair. Could use more help, hard place for new people to get started with career, would recommend for young people
Pros
Compensation
Cons
Not enough help
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Plant Manager
Logistics Manager (Former Employee) –  Atlanta, GAFebruary 8, 2018
I lead 110 employees to manufacture 14 million units within budget. Implemented productivity improvements that reduced labor cost. Re-organized maintenance department and parts inventory to reduced downtime by breakdowns. Added line leads to work as self-directed line leaders accountable for production productivity which improved by 12%.
Pros
Working with a great team
Cons
Not enough hours in the day
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Overall rating

3.3
Based on 314 reviews
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3.1Work/Life Balance
3.3Compensation/Benefits
2.9Job Security/Advancement
2.9Management
3.0Culture