Collaborative and fast-paced work environment
Customer Service Rep/Call Center (Current Employee) – Kansas City, MO – March 12, 2018
Typically in a work day, I provide exceptional customer service to customers by answering questions, resolving issues and assisting with financial transactions. I have learned to process routine service requests for purchases, redemption's, transfers, new account set-ups and other maintenance items requested by the customer. I have learned to research complex issues for customers in order to support their requests, making outbound calls to provide customers with updates or to gain additional information.
The most enjoyable part of the job is to perform special project assignments from time to time, such as research work, obtaining special authorizations, outbound calls and data entry. The hardest part is the lack of job advancement.
The culture of the workplace is that of a collaborative nature, and each person there is committed to working together to provide excellent service to each client.