Duke Energy Careers and Employment

It was an okay job, the only issue was working mandatory overtime. Which was when the weather changes ie storms or snow. Other than that it was a good job with good benefits.

Bilingual Account Representative in Lake Mary, FL

on August 6, 2022

High Stress Level HUNDREDS of Calls!

Duke Energy is a high paced inbound call center. The management micromanages with very little support! The calls do not stop coming in and you will be required to take calls from North Carolina … The pay sucks and you are humiliated if you do not sell sub products such as “ warranty” to earn a bonus which they display for all others to see and calculate your bonus. It will break your heart to see coworkers being cruel to customers who cannot afford to pay their electricity bill and are shut off accumulating extra fees. Must take over 110 calls a day!

Call Center Customer Service Representative in Plainfield, IN

on August 3, 2022

Decent but draining

It’s an incredible amount of inbound calls which takes a lot of mental energy to keep track of all the rules and regulations when dealing with utilities. It can be rewarding to help people genuinely in need, but the majority of stress is dealing with disgruntled customers.

Customer Service Representative in Charlotte, NC

on August 3, 2022

Decent pay and incentives but crazy schedule

Duke Energy tries to promote a positive work environment, but there is no work life balance. Any major storms in any region and we HAVE to work overtime. Sometimes the overtime won’t be confirmed until 10 minutes before your shift is over. Compensation is pretty good though and there are bonuses and prize giveaways.

Operator in Raleigh, NC

on July 30, 2022

Great place to work

Loved working here. Great people and lots of challenging things to learn. Shift work can be tough at times but having a 7 day break every 5th week isn't bad.

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Questions and answers

People have asked 156 questions about working at Duke Energy. See the answers, explore popular topics and discover unique insights from Duke Energy employees.

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Interview insights

Insights from 530 Indeed users who have interviewed with Duke Energy within the last 5 years.

Favorable experience

Interview is average

Process takes about a day or two

Interview Questions

Attendance questions

Shared on July 12, 2022

I applied 8 times and had 2 interviews. First you need to pass phone interview, You will need to give a test with maths problems, fractions multiple choice, etc and after that face to face. Tell me about yourself Different situations where you handled upsets customers

Shared on October 13, 2019

Mostly questions about decision making

Shared on August 17, 2018

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