Work wellbeing score is 64 out of 100
3.3 out of 5 stars.
Write a review

Dunkin' Employee Reviews

Review this company
Job Title
United States24,819 reviews

Ratings by category

3.2Work-Life Balance

Sort by

Found 24,819 reviews matching the searchSee all 25,762 reviews

Cool people to work with

Indeed Featured review

The most useful review selected by Indeed
Excellent people to work with but really short-staffed at the Dunkin I worked, horrible management as well. On busy days some co-workers wouldn't show up and management wouldn't do anything about it. You end up doing the job of multiple people.
Was this review helpful?

It was okay, coworkers are cool

easy job just do not get wrapped up in "friends" do your job and go home. The manager is a little toxic I got let go for simply coming in on my day off!
Was this review helpful?

Dunkin' insights

Based on 18,558 survey responses
What people like
  • Ability to learn new things
  • Feeling of personal appreciation
  • Ability to meet personal goals
Areas for improvement
  • Fair pay for job
  • Sense of belonging
  • Overall satisfaction

Fun Productive

Dunkin' is an okay job for extra money or just getting started. Would not recommend long term as it differs by franchisee. Weekly pay was a huge plus!
Was this review helpful?

Understaffed, pressure from management

I worked midnights at the Dunkin in Cortland. We were constantly understaffed, with little support from management. Tasks were constantly divided and redivided, so it was difficult to know what expectations were.
Was this review helpful?

Productive fast paced

Fast paced, I can make pretty much any kind of coffee, lattee now. Foods are easy. Management, depends on who they are as a person. Most enjoyable id say was some of the customers. Can get stressful with fast pace.


Free coffee


Short breaks, fast paced
Was this review helpful?

Rate your recent company

Share your experience to help others

No Breaks

This company has workers scheduled for 9.5 hours with no allowed breaks. You cannot stop cleaning either or you will be audited by management. It’s not a very fun company
Was this review helpful?

One of the worst places I’ve ever worked

Horrible pay, untrained management, short staffed, constant call offs and product theft. More drama than a high school about any and everyone, even if it was your first day. Employees taken advantage of constantly and guilted into working longer shifts, management sits in the office and watched the video monitors and complains when things are moving fast enough instead of helping


I quit


Whole entire place
Was this review helpful?

Great place to start

A great beginner job . Very fast paced and understandable management! As long as you show your commitment when you are there, they are very loyal! Customers can be very difficult at times and sometimes it can seem a bit unorganized but at the end of the day team work is happening
Was this review helpful?

Productive & Fun Work Place

Great Management, great staffing, great customers, great tips. I worked at the Casino, we used table or slot points for transactions as well. Easy bus routes to Kennedy Plaza
Was this review helpful?

It was okay

It was okay. It was great for a first job but looking back I took on many different jobs and skills for low pay. Still a overall positive experience, just would never work there again
Was this review helpful?

Bad First Job

No room for any advancement where I worked, poor and dishonest upper management, people did not care about quality or doing their job better because there were no rewards or encouragement for doing so.
Was this review helpful?

I do not recommend it

What is the best part of working at the company?The possible friendships you can make with the employeesWhat is the most stressful part about working at the company?Management is very hypocritical and acts on emotions only.What is the work environment and culture like at the company?Stressful when management is constantly watching the camera feed. Morning shift does not help out night shift
Was this review helpful?

Poor management

Management is awful. You're lied to about your pay. Minors are not allowed to take breaks, no one is allowed to take breaks actually. Poor pay and rude customers.
Was this review helpful?

Good for the pay

- A good way to learn people skills and definitely for someone passionate about customer service. Also provides may of hours for people that are willing and want to work
Was this review helpful?

Its a job

It was okay. I didnt have issues with the job bc its Dunkin..not that hard to get but you do what you do when you need and sell donuts and make coffee
Was this review helpful?

Bad management

Management was horrible and unprofessional. Do not care about employees no breaks were given. Overwhelming and understaffed along with overworking workers.
Was this review helpful?

Literally just getting a paycheck. Not worth the mental health trauma

HR were on drugs No foundation No growth No proper training Pay is disrespectful for what employees have to go through Overall worst company I’ve ever worked for




Working here
Was this review helpful?

don’t work at dunkin

the managers will have it out for you. they will actively avoid acting as proper leaders and will watch and wait for you to make enough mistakes to justify your termination. you can do your absolute best, work for free in the name of helping them cut down on labor, you can sacrifice your personal time to make checklists and handouts to help the team out, it does not matter. dunkin is notorious for horrible service. a good dunkin management team seems rarer than striking oil in your backyard.


Was this review helpful?

Not too bad but might find a different job

It’s usually fine but there are most times where I feel stressed. Like them not looking at the schedule to see if I’m working there or not. Don’t give me any time to figure out if I can help or not. It’s just really disorganized in all honesty. I mean I will give it a chance just a while longer but it’s probably best that I should find a better place to work at then here.


Get a free donut and a drink. Have a employees discount and breaks if need be.


Understaffed and disorganized. No management. And seems to be always lost or confused.
Was this review helpful?

Very stressful but tips make it up

If you need a beginners job work here.if your a little bit older than 25 then I would not recommend a job like this’s definitely a job that many can’t take.
Was this review helpful?

Okay Job

The job itself is fine but coworkers are what make or break the job especially when they treat you like youre sub-human. I am being vague to keep my anonymity.


free drinks/food


No breaks
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Dunkin'. Our community is ready to answer.Ask a Question

Overall rating

Based on 25,762 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Compensation/Benefits
2.8 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
3.1 out of 5 stars for Culture

Compare Dunkin' with

  • Companies
  • Restaurants & Food Service
  • Dunkin'
  • Employee Reviews
Tell us how to improve this page
What would you add or change?