Dunkin' Employee Reviews

Excellent people to work with but really short-staffed at the Dunkin I worked, horrible management as well. On busy days some co-workers wouldn't show up and management wouldn't do anything about it. You end up doing the job of multiple people.

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It was okay, coworkers are cool

Shift Leader (Former Employee) - Middleboro, MA - December 6, 2023

easy job just do not get wrapped up in "friends" do your job and go home. The manager is a little toxic I got let go for simply coming in on my day off!

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Dunkin' insights

Based on 18,558 survey responses

What people like

Ability to learn new things
Feeling of personal appreciation
Ability to meet personal goals

Areas for improvement

Fair pay for job
Sense of belonging
Overall satisfaction

Fun Productive

Crew Member (Former Employee) - New York, NY - December 6, 2023

Dunkin' is an okay job for extra money or just getting started. Would not recommend long term as it differs by franchisee. Weekly pay was a huge plus!

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Understaffed, pressure from management

Crew Member (Former Employee) - Cortland, OH - December 6, 2023

I worked midnights at the Dunkin in Cortland. We were constantly understaffed, with little support from management. Tasks were constantly divided and redivided, so it was difficult to know what expectations were.

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Productive fast paced

Dunkin Donuts Crew Member (Former Employee) - Plattsburgh, NY - December 6, 2023

Fast paced, I can make pretty much any kind of coffee, lattee now. Foods are easy. Management, depends on who they are as a person. Most enjoyable id say was some of the customers. Can get stressful with fast pace.

Pros

Free coffee

Cons

Short breaks, fast paced

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No Breaks

Crew Member (Former Employee) - Tempe, AZ - December 5, 2023

This company has workers scheduled for 9.5 hours with no allowed breaks. You cannot stop cleaning either or you will be audited by management. It’s not a very fun company

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One of the worst places I’ve ever worked

Crew Member (Former Employee) - Westover, WV - December 5, 2023

Horrible pay, untrained management, short staffed, constant call offs and product theft. More drama than a high school about any and everyone, even if it was your first day. Employees taken advantage of constantly and guilted into working longer shifts, management sits in the office and watched the video monitors and complains when things are moving fast enough instead of helping

Pros

I quit

Cons

Whole entire place

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Great place to start

Team Member (Current Employee) - Dyer, IN - December 5, 2023

A great beginner job . Very fast paced and understandable management! As long as you show your commitment when you are there, they are very loyal! Customers can be very difficult at times and sometimes it can seem a bit unorganized but at the end of the day team work is happening

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Productive & Fun Work Place

Cashier (Former Employee) - Lincoln, RI - December 5, 2023

Great Management, great staffing, great customers, great tips. I worked at the Casino, we used table or slot points for transactions as well. Easy bus routes to Kennedy Plaza

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It was okay

Crew Member (Former Employee) - 13607 Richmond Hwy Woodbridge VA - December 5, 2023

It was okay. It was great for a first job but looking back I took on many different jobs and skills for low pay. Still a overall positive experience, just would never work there again

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Jobs at Dunkin'

Restaurant Crew Member

Bad First Job

Baker (Former Employee) - Camp Pendleton, CA - December 5, 2023

No room for any advancement where I worked, poor and dishonest upper management, people did not care about quality or doing their job better because there were no rewards or encouragement for doing so.

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I do not recommend it

Barista (Current Employee) - Lowell, IN - December 5, 2023

What is the best part of working at the company?The possible friendships you can make with the employeesWhat is the most stressful part about working at the company?Management is very hypocritical and acts on emotions only.What is the work environment and culture like at the company?Stressful when management is constantly watching the camera feed. Morning shift does not help out night shift

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Poor management

Crew Member (Current Employee) - Edgewood, MD - December 5, 2023

Management is awful. You're lied to about your pay. Minors are not allowed to take breaks, no one is allowed to take breaks actually. Poor pay and rude customers.

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Good for the pay

Cashier (Current Employee) - Dover, DE - December 5, 2023

- A good way to learn people skills and definitely for someone passionate about customer service. Also provides may of hours for people that are willing and want to work

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Its a job

Barista (Former Employee) - Exeter, NH - December 5, 2023

It was okay. I didnt have issues with the job bc its Dunkin..not that hard to get but you do what you do when you need and sell donuts and make coffee

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Bad management

Dunkin Donuts Crew Member (Former Employee) - Pharr, TX - December 4, 2023

Management was horrible and unprofessional. Do not care about employees no breaks were given. Overwhelming and understaffed along with overworking workers.

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Literally just getting a paycheck. Not worth the mental health trauma

Assistant Manager (Former Employee) - 823 main st, Stroudsburg Pa 18360 - December 4, 2023

HR were on drugs No foundation No growth No proper training Pay is disrespectful for what employees have to go through Overall worst company I’ve ever worked for

Pros

Leaving

Cons

Working here

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don’t work at dunkin

Crew Member (Former Employee) - Fort Bliss, TX - December 4, 2023

the managers will have it out for you. they will actively avoid acting as proper leaders and will watch and wait for you to make enough mistakes to justify your termination. you can do your absolute best, work for free in the name of helping them cut down on labor, you can sacrifice your personal time to make checklists and handouts to help the team out, it does not matter. dunkin is notorious for horrible service. a good dunkin management team seems rarer than striking oil in your backyard.

Cons

everything

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Not too bad but might find a different job

Cashier/Barista (Current Employee) - Frisco, TX - December 4, 2023

It’s usually fine but there are most times where I feel stressed. Like them not looking at the schedule to see if I’m working there or not. Don’t give me any time to figure out if I can help or not. It’s just really disorganized in all honesty. I mean I will give it a chance just a while longer but it’s probably best that I should find a better place to work at then here.

Pros

Get a free donut and a drink. Have a employees discount and breaks if need be.

Cons

Understaffed and disorganized. No management. And seems to be always lost or confused.

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Very stressful but tips make it up

Shift Leader (Former Employee) - Dorchester, MA - December 4, 2023

If you need a beginners job work here.if your a little bit older than 25 then I would not recommend a job like this one.it’s definitely a job that many can’t take.

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Okay Job

Crew Member (Former Employee) - Bristol, CT - December 4, 2023

The job itself is fine but coworkers are what make or break the job especially when they treat you like youre sub-human. I am being vague to keep my anonymity.