Cashier/ Shift Leader (Current Employee) – Ashburn VA – August 19, 2015
During my time working at Dunkin Donuts, I've never felt much loved by the staff and customers. The co-workers are great and the managers are top class. The managers always keep in contact with employees 24/7 and try to give the employees their best preferred schedule.
Cashier/Drink (Former Employee) – New Smyrna Beach, FL – August 16, 2018
I worked here for two years and apart from the constant stress of making the drinks to the exact order of each customer quickly, the management (we had 2 managers and only one was any bit decent while the other was terrible and made me hate working there.) was not the best I have dealt with. I would never recommend working here and would rather forget that I did work there. It was probably my least favorite job I have ever held.
Cashier/Customer Service (Current Employee) – Fall River, MA – August 16, 2018
Has good coffee A lot of conflict between the co workers. A lot of arguing on the floor. Only a few people are very nice very quiet and accurate. Great customer service and great attitudes. Wish all the fmgirls were like the few they have in there.
Cofee and food is great
Girls constantly talking about each other fighting on the floor and swearing
Crew Member (Former Employee) – West Wareham, MA – August 15, 2018
The job is difficult, but can be adjusted to with the proper training and support. My typical day at the job was working with 5 other people who split tips among us, not resulting in much at all, but the management was the most difficult to deal with. They were competent in a manager's duties but often offensive and rude in communicating with coworkers. I felt disrespected and often left work frustrated or upset, feeling unappreciated and disliked.
The workplace culture is standardized by drink and customization. However there is a standard to follow that is enforced more and more as more windows are released for different products. There is a right and a wrong way to each procedure in a customer's beverage or drink, and that only varies if the customer asks for divergence. Even then, it is dependent on what is presented on a drink. For example, a macchiato cannot be shaken even if the customer asks, because it would go against the presentation of the drink and could be considered false advertizing.
The hardest part of the job is enduring rude customers and the hours. You are constantly on your feet and moving, shifting from one station to the next when needed, and breaks are only 15 minutes, which is usually divided between when you are called back on the floor to help. Some days I wouldn't get a break and would close the store that night as well. I found it difficult to handle the stress of feeling unappreciated by management while working with customers who were also unappreciative. I felt that this treatment was absolutely not compensated by pay. I also felt I wasmore... acting in for many different positions that I was not meant to.
The more enjoyable part of the job is friendly customers who smile and are understanding of mistakes. I also greatly appreciated the solidarity between coworkers, and the friends I'd made while working there.less
free drink and donut, tips
short breaks, not paid enough, long hours, many different responsibilities
Crew Member (Former Employee) – Carbondale, PA – August 15, 2018
Everybody was super friendly. I loved getting the discounts because I worked there. Some days were better than others but it was a job at the time and I was super close to giving birth to my second child.
Assistant manager (Former Employee) – Ocean City, MD – August 15, 2018
Working at Dunkin Donuts was a great opportunity for me to learn the aspects of coffee but also enhance and strengthen my abilities in my customer service. Being able to help somebody start their day and be optimistic towards their days is a priceless moment that nobody could ever take back
Cashier and Customer Service (Current Employee) – Cary, NC – August 15, 2018
Ruby the district manager for Cary NC is a terrible, terrible person! She shows no respect & a lack of appreciation for the employees. She yells and treats people so poorly! I will be filing another complaint formally! She does not want others to succeed. It’s like she’s scared someone will be too good at their job! Horrible, horrible, horrible!! Dunkin is such a disappointment!! The owner is just as bad..