Teller and Telebanker (Former Employee) – Rochester, NY – February 26, 2018
I would compare headquarters and all of the people there to the Capital in Hunger Games the movie. All of the branches are treated like districts. For every position that is posted 20+ people apply. May the odds be ever in your favor.
MSR (Former Employee) – Brighton, NY – September 24, 2017
ESL is a great place to work! Pay is good, benefits are great, your customers and coworkers are fun to be around. They have the best corporate culture of any employer I have worked for and invest in there employees. There is not a lot of opportunity to move up with the company because people just don't leave their positions unless they are retiring.
Bank Teller/Customer Service Representative (Current Employee) – Rochester, NY – May 16, 2017
Working in the company is like a home with very capable management and helpful and experienced coworkers. Flexible time and opportunities to grow with necessary tools for efficient workflow available to all employee.
Telephone Banker (Former Employee) – Rochester, NY – March 21, 2017
I enjoyed working at ESL FCU! The training was demanding but good the culture was good. The hardest part of the job was the aggressive sales goals monthly. The most enjoyable part of the job was helping the customers conveniently by phone & really getting to know their banking needs as an individual customer.
Not a bad place to work for some but not a "great place to work" for others
Executive Assistant (Former Employee) – Rochester, NY – May 2, 2016
My co-workers were nice, hardworking/overworked people for the most part. Many long-term employees in some positions (25+ year tenure not uncommon) but high turnover in others.
New building, very pleasant surroundings, free downtown parking. Decent compensation, annual profit sharing/bonus to all employees. Many social/company events for employee involvement.
A know-your-role culture for Executive Assistants, EAs are not members of the team they support, EAs are categorized as a 'service' reporting to a manager of facility services, Treated as 'service' both outwardly and clandestinely, Expectation that EA be submissive and happy to be so
Collections Representative (Former Employee) – Rochester, NY – October 11, 2015
Well, where do I start. I left a good job at another place to come work here. I thought there would be a good opportunity but boy was I wrong. The management at ESL is very cutthroat and people are always being fired or leaving. They don't understand that many of their managers and supervisors are really over their heads and do not have actual management skills. I unfortunately got one of those managers supervisors. I guess it is a lesson learned.
Downtown and indoor parking
Managemnet is poor. ESL can not keep help and they do not care. Like no one is in control.
Collections Representative (Former Employee) – Rochester, NY – September 4, 2015
Horrible pay and leadership. They had to pay an outside company big bucks to come in and say 3/4 of the people were way under paid. Then they gave you a measly raise. Also those who did not do anything last year. You get promoted if you are part of the clicks if not you were over looked. The HR department has the most mangers of any other section though they have no subordinates and do the least amount of work. ESL has so many managers its a joke. Like Kodak use to be. You wonder what they all do? It's very sad people are fired randomly for looking the wrong way. Even management has become a revolving door. Things are not what they used to be. It's very reminiscent of Auschwitz concentration camp. Run like North Korea.
Not many. ESL has become a horrible place to work.
Give promotions to people based on merit not on who they are friends with or related to.
Manager (Former Employee) – Rochester, NY – August 26, 2015
Its banking only different. Member and employee focused is the theory behind the company. I enjoyed the people I worked with. Was not fond of the corporate structure and the constant meetings to review, recommend and approve things that needed to be done. Everyone had to have a say in the process. Thus slowing projects and increasing timelines. You could not do much without having a meeting to discuss it over and over again. Trying to add headcount to front-line staff needs was nearly impossible. Benefits were great. They have a 401k, pension plan and yearly bonus for all employees if the company achieved it's goals.
"Great People" Exiting In large Numbers- Voluntary or Involuntary
Manager (Former Employee) – Rochester – October 31, 2014
Many great employees quitting or getting fired daily. Lots of very special and wonderful employes being put in the street from stress, goals, politics, backstabbing and poor management. Wonderful sense of shoving products down customers throats that are not needed as well as striving for what is wrong for the customer so you can keep your job. A culture like no other that is sick to the core. ESL is at every job fair begging for workers. I wonder why?. This is what makes ESL so special.
Teller (Former Employee) – Rochester – October 17, 2014
They don't care about anything but sales sales sales... Too much pressure to meet sales goals, all they want is sales no matter how you do it.. I will never recommend anyone to work for ESL. I am ashamed of the working conditions. I went into this job with a high level of self-motivation and proven high performing sales ability. Every bit of your day is micromanaged as they suck every bit of sales out of you as possible. There is no longer any room for any intrinsic sales motivation, other than saving your job. Too much politics of management. Management cares nothing about their employees. If you like sales and selling product to customers who don't need them with little recognition then this is your job. You will also need a friend or relative in a high position or kiss butt big time or you will have no future here.
sales goals - pressure - no future - little recognition
Home Equity Closing Representative (Current Employee) – Rochester, NY – September 25, 2014
ESL is falling apart at the seams. The "happy" culture they promote is fake. CEO is out for himself and that permeates the whole organization. He is a bully that is not capable of listening or leading a credit union How he ever got this position is a great question? As soon as someone has a different idea than his, that person is escorted from the company. I have seen it time and time again. Management by fear. CEO is a dictator/bully and other senior people are intimidated by him. A lot of scared, spineless and angry people running the joint. Joyless place to come into every day. Like a morgue. Branches are also out of control and in turmoil. CEO Makes decisions to grow so he can lap up the attention from those in high places in the community/society. He loves the Limelight and attention. Loves to give credit union money away for recognition and personal ego building. By growing too much to fast chaos ensues and it is happening as I speak at ESL. Because of the fear culture and the chaos from growing too fast, everyone plays the blame game. Most of top execs are not qualified to run a bank this size. Ditto for the board of directors. Amateur hour.Total unorganization with leadership that can not lead or manage in branches or back office. ESL has a very long list of outstanding leaders/employees who have been let go for no reason and with no notice. Especially the CFO who was walked out last year. Not a way to run an organization. Its the CEO that has created this environment. Time to retire MR CEO.. What a work place you have created at ESL. You should be ashamed of yourself.more... You are a heartless piece of work. You just do not care about your workers or Members. Its all about you.less
Senior management pumps you up with motivational fluffery and a few peanuts.
Goals, Stress, No Leadership, Sick Culture, Dictatorship, High Turnover, Spineless managers with no ambition to get ahead, Employees treated as disposible trash