Eagle Express Lines, Inc.
41Low
2.3
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Eagle Express Lines, Inc. Employee Reviews

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2.0
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this facility is run by a couple of youg incompetent folks
This hub could have potential to be a highly effective team to drive profitability, teamwork, and continuous improvement.

Need a Captain of the ship. Have great potential with the right guidance.
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Patronage Employment
A number of positions in the Fleet Maintenance Department are held by relatives and friends of the department head. These low motivated, low skilled employees cost the company hundreds of thousands of $$$ in salary and benefits.There seems to be no effort made by the CEO, H.R., or Accounting Departments to remedy this situation, that is wasting valuable resources sorely needed by this company. It also has a detrimental effect on the other employees in the department who then have to work that much harder to make up for these workers who are nothing but a liability to the whole department. As a mechanic with an excessive workload already, we could really use more employees that can actually perform the jobs they are hired for.
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Clueless in Chicago (and everywhere else)
Eagle Express only hires entry level employees, who are then trained by someone with little or no experience. This results in the entire office and management staff being clueless about everything. The new hires with any ability and common sense stay on just long enough to add to their resume, then move on to better employment. No effort is made to retain the intelligent people, leaving only the low performing to make everyone miserable with their incompetence. Even the drivers, who are supposed to have 18 months of experience, lack even the basic driving skills to perform their jobs safely. Most of the mechanics have no CDL license, so how would they know if the equipment is repaired properly? Since most terminals have no repair facilities, there is a constant back and forth to the shop for proper repairs.Then there is the safety issue of someone driving a defective vehicle down the highway multiple time to get the repairs done. For a company allegedly concerned with safety, not such a good idea. Time for a total overhaul of this company's direction.
Pros
Zero pros
Cons
Unprofessional company
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Miserable employment experience
Terrible company to work for, no one is happy here. Poor management and equipment. Goofy hours, no family time, expensive, worthless insurance. Maybe the owner and upper management are content with bags of $$$ in their accounts, but not the drivers or mechanics. I would rather make a little less but have better equipment and benefits.
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5.0
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Top Notch.
I have been here for 3 years now. I have researched every company on the east cost and Eagle by far has the best pay/ work home time in the industry. So long as you show up to work on time you hardly have to speak to the managers. Its contract so once your on a contract that is what you do which provides consistency. The equipment is top notch. I highly recommend this company.
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UNION desperately needed here.
Due to the terrible management at Eagle Express Lines, a union would be beneficial to the employees. Workers have no recourse when subject to ridicule, insults, and other demeaning actions by their superiors. It is impossible for fellow employees to stick together, as they are then subject to intimidation and retribution as well. There are no policies in place at the present time for any mediation or arbitration, and the H.R. department is just waste of time. The future at Eagle Express is quite bleak with these ongoing issues. Many unhappy employees here, as shown by the high employee turnover and many open positions, many unfilled for months.
Pros
Nonexistent.
Cons
Too many.
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2.0
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Not Driver friendly
Upper management treats driver's has if they are a dime a dozen. They pay you for Holidays but make you take the day off afterwards what good is that to you. Big Company you are just another number and they will fire you at a split second.
Pros
Good equipment
Cons
Poor upper management not driver friendly
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Eagle doesn't care.
Eagle could not care less about it's employees. They refuse to admit that there is a terrible working environment that they have created. The workers can't get a day off without major backlash and retaliation,due to a constant driver and mechanic shortage. No one I know wants to work 10 hours a day 6 days a week. At least the mechanics get time and a half after 40, the drivers only get straight time. They must have used up the entire driver pool in Illinois judging by the low talent of drivers they have been hiring. Definitely a mistake coming here. Wouldn't recommend this place to my worst enemy.
Pros
None
Cons
Terrible company
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Big mistake
Don’t be fooled by the Eagle Express rhetoric. The Fleet Maintenance Department is run by an inexperienced untalented group of tight knit friends and relatives. They keep their eyes closed and doors locked, no outsiders allowed. Throw in some micro management, lack of supplies, and over crowded shops, and you have a miserable work day. Good luck.
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Daily deceit.
Every department is designed and managed to take advantage of the drivers. Recruiters get a commission based on new hires, resulting in misleading statements about virtually everything drivers have a concern with. They quote insurance price at $250.00 per month, but fail to mention the $4000.00 deductible, with 2-3 times that amount for a family. The 6 day work weeks go on forever, even after 15 years. Impossible to get a day off, so forget about your family life and marriage The H.R department has no concern for the workers, and are only in place to protect the management. They record phone conversations so I advise to use E-Mail only when corresponding with anyone. There are no sick days, no retirement match, no future. The shops are on a tight budget, so maintenance is minimal, with most terminals without any shop or mobile mechanics. Drivers don't get paid by hour, but on a predetermined time set by someone driving an automobile, not a tractor-trailer. No allowances for weather, construction, accidents, or other delays. Don't forget the forward and rear facing dash cameras with audio, which they monitor without your knowledge, CREEPY. Not much of a highly sought after position in my opinion.
Pros
None today, None tomorrow.
Cons
More than you can even imagine.
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Life is too short.
Don't waste your time applying here.There is no future, no promotion, no advancement, no training. You'll be over worked and under compensated. Poor benefits, no sick days, no retirement, inexperienced management, beat up equipment. Shops are small and poorly designed, insufficient parking. Very underwhelming environment. A disappointing experience.
Pros
Nothing but a paycheck.
Cons
Unrewarding big time.
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5.0
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good
Good place to work. The job is very easy and straight forward. Deliver mail from terminal to terminal. A very good work environment, manage is very good and friendly
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Its a waste of time
Flat rate runs. Occupy all you time only paid for 1/4th of it. I didn't like the 24hr every/other day runs that I could really do in 10. Getting paid bi-weekly as a driver super sucks too.
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Poorly run company.
Eagle management strongly discourages any employee with experience and any sign of ambition. Time after time the same people making bad decisions without any accountability. There absolutely no interaction between management and the working employees. The department heads and office staff are in a nice safe, clean building in Homewood, far away from the environment they have created for the rest of us. Looking at the world through a computer screen gives them a skewed perspective on the miserable conditions we endure on a daily basis. They expect the drivers to perform their duties driving unsafe, poorly maintained equipment. The overworked mechanics are expected to repair this junk with insufficient time and resources, even after years of working under these conditions. There is no security, and no hope for the future in this company. It's a day to day existence, not a good life.
Pros
None
Cons
No security, no future here
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2.0
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Not Driver friendly
They say they will pay you for all of your drive and on duty time but that's a lie. They make you drive through harsh weather conditions in the winter. You will work all holidays and weekends. Your days off are middle of the week days and sometimes not in a row. I personally would not make this a permanent place to work.
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Workers are expendable.
Eagle Express Lines treats working employees like a commodity that can be used abused and thrown away. No effort is made to retain employees for any reason. A little effort on the part of management and the H.R. Department would go a long way towards keeping some workers and stop the constant revolving door policy of this company. The unending credibility shown to management over working personnel is a constant problem, as is the lack of accountability by anyone in management. Any alleged infraction by an employee and you will be shown the exit. No mediation, no arbitration, no negotiation, just bye bye. There is no concern for the circumstances or any explanation by the employee. Sure are a lot of constant job openings for such a sought after company.
Pros
None
Cons
Hostile Environment, Bad Experience.
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ZERO family values.
Chicago area Fleet Maintenance supervisors and management have no concern for employees and their families. Being a single parent occasionally requires a few hours off to attend to medical or school issues for the children. Such requests are responded to with hostility even with plenty of advance notice. Coming in early or staying later doesn't seem to be an acceptable option to my supervisor. H.R. Department sends me a packet of FMLA papers for whatever reason. I need a few hours, not a few days or weeks. Plenty of other mechanics to fill in if necessary.
Pros
What a joy to work with such condescending management
Cons
Self centered supervisor
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Between a rock and a hard place.
Working employees are put in a very difficult situation by the management at Eagle Express Lines. Whether you are a mechanic in the middle of a repair, or a driver out on the road road, the delay in answers to questions is quite frustrating. Waiting hours or days for a reply might be acceptable for the office personnel, but the rest of us need a timely response to perform our jobs. If you happen to take the initiative and make a decision on a problem, then you are chastised by the micromanagement for overstepping your position. Even if you make the proper choice, you are still berated for trying to get the job done. Then they are confused by the low moral and high employee turnover. Most employers encourage forward thinking employees, but not this one. Progressive thinkers not welcome!
Pros
Can't think of any.
Cons
Narrow minded short sighted management.
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Skip/Pass
You're on your own at eagle don't expect too much. I left with a bad taste in my mouth. Let them figure out their own problems. It's all straight pay no time and a half. They contract with the US Post office and you know the US Post office is totally backwards
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5.0
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Highly accommitable and very task oriented
The most intriguing thing about Eagle is the willingness to achive any task set forth. Most companies team members when asked only strive to accommidate offten to somewhat, with Eagle everytime i ask if an answer is not known I'm contacted with minutes not hours or days. The thing I like most of all is that i'm treated as if I'm a valued person and not just some any minute replaceable commodity.
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Rampant harassment and discrimination
Bad attitude and behavior is normal practice by management of the Fleet Maintenance Department. While fellow workers are easy to get along with, the management is the exact opposite.The hostile behavior of the Department Head and his management team towards the mechanics has gone unchecked for years.These actions have caused the loss of many talented people because there is no recourse for any issues in this company. The Human Resource Department is unable or unwilling to intervene even after numerous complaints. If you are looking for a high stress no future job, this is the place for you.
Pros
Nothing Positive Here
Cons
Mandatory overtime and weekends, poor working conditions.
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Overall rating
2.3
Based on 241 reviews
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Ratings by category
2.1
Work/Life Balance
2.5
Compensation/Benefits
2.0
Job Security/Advancement
1.9
Management
2.1
Culture