I was excited to work here, because I wanted a different work environment outside of retail. I wish I would have stayed in retail, or found a different job. This company does not have a good work/life balance. You are constantly threatened to be written up for things that they can't write you up for. Management has no clue what they're doing, and you can never get a straight answer from anyone. You also have to put in for PTO a month in advance, and even then are told by supervisor that just because you out in for it a month or more in advance doesn't mean you are getting the day off. They leave you out of ratio, which is against company and DMH policy. They are very buddy buddy here. If you are not on their good list, forget about getting help with anything. Not to mention, the compensation is terrible. And for Christmas, even though the company gets high dollar gift cards, direct care only gets $10-20 gas station gift cards... And no raise... While higher ups get raises $200+ gift cards, company vehicles (that are high end luxury brands), . They don't care about direct support staff.