dispatch communication is horrible, orders per hour low, delivery zone too big
driver (Former Employee) – madison, wi – March 9, 2018
I worked for eatstreet for 1 year. In the beginning, it was rough because they were always understaffed. I found myself constantly dealing with angry customers that waited over an hour for their food to be delivered. Nevertheless, I stuck it through with eatstreet, delivering 4 plus orders an hour the summer of 2017 making really good money. By the winter of 2017, Eatstreet had grown significantly, adding several new restaurants and bringing on several new drivers. By this time, I was lucky to get 2 orders an hour, causing my pay to drop significantly and forcing me out. At 2 orders an hour, you will not be making the 12 dollars an hour they guarantee after you factor gas and wear and tear on your car--it aint worth it.
Communication with dispatch was terrible (with the exception of 1 individual). They were very slow to respond, and often offered no solutions to problems. When they move slow, you move slow. And when you move slow, the money moves slow. It was very frustrating having another individual slow your money roll. Same can be said for certain restaurants that never have orders ready and making you sit for 15 plus minutes making no money.
Lastly, the delivery zone was way too big. Eatstreet will have you drive from state street to lacy road in Fitchburg for a 1 dollar tip with no gas compensation. and while you're taking longer to deliver that long range order to fitchburg, the new joe/jane they hired the week before delivered 2-3 short range orders.