eBay culture is diverse, with opportunities for advancement. Loved the people, culture and management. I learned a lot while there. Unfortunately, my position was a contract position, which ended. Would love to work there again!
Senior Business Analyst/Specialist (Former Employee) – Burlington, MA – March 6, 2019
eBay acquired our company and they did a great job of easing us into the greater group. We were allowed to keep a small company culture but with large company avenues to pursue job growth. Too bad they blew it all up.
You assist customers with online orders an track packages and help customers place orders online or transfer phone calls to the correct departments. The hardest part of the job is the timely manor you have to complete your call in.
Fun workplace with great people and interesting projects
Product Owner (Current Employee) – San Jose, CA – February 28, 2019
I worked at ebay for 5 years in various roles. They have a really great culture and support a great work life balance. I had the opportunity to learn new areas of the business and work with some really great people.
Great benefits and in office culture. Able to work remotely.
Principle Product Manager (Former Employee) – Bellevue, WA – February 27, 2019
The company is quite large, so you need to do your part to make it small. It's best to make sure you are working within a team and organization that is important to the company though that can change from one minute to the next. Also, if you don't work in San Jose, you're at a disadvantage when it comes to career development and advancement.
You also MUST HAVE visibility and a good relationship with your organization's leadership. And they must be positioned well politically and be highly visible with the company's executive leadership. If you don't have this, then you don't have job security at eBay. Period.
And working in a technical domain area can be detrimental. Many of the senior leadership only have a superficial understanding of the more technical domains. Unfortunately, that doesn't prevent them from making misguided, impactful decisions that set the company back.
On a related note, company leadership does not know how to evaluate talent. This shortcoming is an epidemic for the company and one of the main reasons why they struggle to attract and retain top talent. They reward people who are not very well thought of by their peers. People who are focused more on managing up than on execution.
Doing good work is not enough to be successful at eBay. That makes for a very untrusting and insecure culture. Nobody is sure when the next round of layoffs is coming, who will be impacted, or why certain decisions are made.
It's also becoming very bureaucratic. Executive leadership will have reviews, then organizational leadership will have another version ofmore... the same review, and then a team leader will have yet another. This pattern follows with all-hands and townhall meetings. At some point, it should occur to them that they are consuming about 10% to 20% of their organization's time preparing for and then attending repetitive reviews and meetings. The chaotic annual planning process only makes things worse. Often times the outcome of the over-engineered process is scrapped before the end of January.
In summary, eBay is more political than technical. Your relationships are more important than the work you deliver. Morale is low because the company keeps shuffling priorities and laying off people in an unpredictable manner that does not reflect their performance or contributions. And the executive leadership is blind to the fact that the company is becoming increasingly bureaucratic and less effective.less
Great compensation and benefits, many great co-workers
No clear direction, inept leadership, no job security, low morale
Network Engineer (Former Employee) – San Jose, CA – February 25, 2019
A typical day at work would involve resolving trouble tickets and implementing configuration templates. Have mentors to help, if we are stuck.Most employees follow SOP's and best practices. Great place to work.
Independent Sales Agent (Former Employee) – Las Vegas, NV – February 19, 2019
My overall thought about working on E-bay is simple, items I found in town I would resell for a profit. I would work my own hours from home which gave me more time for family yet I didn't have any security the way I do while I'm working for an actual company. This was a temporary fix to supplement income.
Seller, partsmaster924 (Current Employee) – Home office – February 14, 2019
eBay has an excellent template to earn money selling anything. I have been profitable since day one. The eBay business model is very rewarding with the reviews. Also, eBay representatives are very helpful solving customer concerns.
Remote selling from home, flexuble hours you create and make as mych as you put in.
Seller (Current Employee) – Texas – February 10, 2019
I live being an Ebay seller because you get to work at your own pace from home selling whatever you want as much as you want. Also as a seller I get monthly invoices and seller hub website to view my sales, returns and overall performance details. Ebay has 24 hour customer service to assist sellers with sales, buyers, pricing and any assistance needed. The pay is amazing as you can list as many listings of items from any niche like clothes, shoes, books, art, etcetera and sell them at recommended prices Ebay sets, or your own price as well as auction- it's all your choice. I have the freedom of working with customers through messaging provided by ebay to assist a buyer with any questions they have about my product. Finally the growth you gain from selling and experience is gold.