eBay Employee Reviews

I've been there for 10 years before relocating to California. This company is a very good company to work for. They have helped me raise my family financially. I love them.

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Great place to work and shop

Managed Payments Leadership (Coach) Payments Second Level Support (Current Employee) - Round Rock, TX - June 7, 2023

What is the best part of working at the company?Your benefits start from day one. If you’re part of the call centers you get to work from home. If you come to work every day on time and do the best job you can you will be successful.What is the most stressful part about working at the company?Upset customers but your train on how to handle themWhat is the work environment and culture like at the company?Everyone works together Together and it’s very inclusive. What is a typical day like for you at the company?And to work on time take your break sometime talk to customers that simple

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eBay insights

Based on 515 survey responses

What people like

Inclusive work environment
Ability to learn new things
Time and location flexibility

Not the worst call center to work for

Customer Service Representative (Current Employee) - Austin, TX - May 31, 2023

My enjoyment working at eBay has decreased in the last year due to management changes and a cease in development for agents. Even if qualified for a different position, if they don’t know you then you won’t get the position. It used to be a culture of helping people, but under different management you are held to metrics that are not very obtainable and are in opposition to actually caring about customers.

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Great Company, Difficult getting help

Customer Service Representative (Former Employee) - Draper, UT - May 25, 2023

This is a great company, excellent benefits, spectacular colleagues. However getting assistance is difficult. There are not enough people to support the team on calls.

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Decent place to work

Software Engineer (Former Employee) - San Jose, CA - May 17, 2023

Feels pretty average across the board. Lots of small free swag/gifts. Technology can feel a little outdated. Depending on your team, you might have a lot or a little work. Waiting on other teams can be slow at times.

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Very strict policies - not employee friendly at all

Customer Service Agent (Former Employee) - Work from home - May 11, 2023

Extremely strict on attendance. Don't be sick or have emergencies in family or you get a write up. Supervisors try to help but the policy is unforgiving.2 15 minute breaks and a 30-minute lunch. Yes, that time is closely monitored.Much is made about a 30-day sabbatical after 5 years but paid time off is scarce and difficult to get approved.Working from home was great. I'll give them taht!

Pros

Team and Supervisors

Cons

short breaks

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Love it

Back Office Assistant (Current Employee) - Austin, TX - May 9, 2023

eBay is a great company! The job is pretty easy, pay is good, leadership is laid back and you do get bonuses every quarter if you do your job and meet the standards. It’s a great place to work!

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Great team and great pay

Payment Operations and Reconciliation Analyst (Former Employee) - Austin, TX - April 27, 2023

Working here was a great experience. Learned a lot about the field/project I was in. Team was very supportive and was always available. Pay was great and benefits were good.

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Productive and fun workplace

Risk Procedure Analyst (Current Employee) - Draper, UT - April 26, 2023

eBay is a great place to work. They definitely keep employees and customers at the forefront of their decisions. Feedback is usually heard and implemented where possible. Benefits are unmatched.

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Fun work place

Customer Service Representative (Former Employee) - Austin, TX - April 26, 2023

Great work place. Everyone is very friendly. They offer a great training program to teach you everything you need to know to be successful at your job. You are recognized for your accomplishments.

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Ok place.

Contractor (Former Employee) - Chicago, IL - April 24, 2023

Systems are a bit disorganized. Frequent leadership changes and change of direction. Good benefits. Needs to focus on future projects for e-commerce competitions.

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Good WLB

MTS (Former Employee) - San Jose, CA - April 22, 2023

It's a great place to work, with a collaborative and inclusive culture that values diversity and encourages innovation. Many employees appreciate the company's commitment to work-life balance, including flexible schedules and remote work options.company's leadership and management, is horrible.

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Great people

Customer Service Representative (Former Employee) - Ohio - April 21, 2023

Good environment but like to move you around without warning. Coworkers and management are great and are extremely helpful. Customers can be difficult.

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eBay has lost its foundations and lost its way.

Customer Service (Concierge) (Former Employee) - Draper, UT - April 19, 2023

eBay treats it's employees like disposable diapers. They let hard working fathers with 6 kids go after 5+ years for members calling in and leaving horrible surveys about eBay and nothing to do with the agents ability or what they can actually have an ability to control regarding time frames, policies, and procedures. eBay holds it's representatives accountable and throws them under the bus for the policies they force on sellers. All sellers need to do is complain about it on a survey and the representatives are toast!

Pros

Good pay and good benefits

Cons

Ball and chain lifestyle, and forced into departments and extra job roles with little training or support.

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The company takes good care of the employees

Customer Service Representative (Former Employee) - United States - April 17, 2023

I enjoyed my time working on Ebay. Staff is taken cared of and well compensated. We had great trainers and team leaders. They also provide benefits and career growth opportunities.

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Good company

Customer Service (Former Employee) - USA - April 16, 2023

Awesome experience to go there and work if you have extra things laying around that someone else might find useful. You can post it on ebay and sell it to people.

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Good experience but contract ended unexpectedly at 6 months. I was grateful foe a manager who gave me as much heada up as she could

Senior Technical Recruiter Consultant (Former Employee) - Travis County, TX - April 9, 2023

What is the best part of working at the company?Flexible for solo parents...enjoyed the quality of my teammates and supervisorWhat is the most stressful part about working at the company?High demands and sometines vague directions from managementWhat is the work environment and culture like at the company?Mostly kind and helpful colleagues and coworkers...as a new employee find your resources quickly !What is a typical day like for you at the company?Priorities shift quickly...so I always check in at the beginning of each week with team lead and communicate what I'm working on and if anything has changed. Collaboration is key

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eBay is a bad place to work for

Customer Service Representative (Former Employee) - Draper, UT - April 1, 2023

What is the best part of working at the company?None of it. The company is full of racism and there’s a constant battle between the people who’s not in leadership and leadership. Leadership does not know how to handle anyone What is the most stressful part about working at the company?No way to move forward within the company without knowing someone already that will bump you upWhat is the work environment and culture like at the company?Harsh, mean, bad competitive. There’s no respect at all for what you do or offer to the company What is a typical day like for you at the company?Stressful and it damages your mental health every day without any help

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Good place to cultivate team work!

Risk Team Member (Current Employee) - Austin, TX - March 28, 2023

Great place to get a task of team work in regards to risk assessment and customer service. Communication and expectations of management can be pressuring but they will work to develop you for growth!

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Best place to work

Manager (Current Employee) - San Jose, CA - March 22, 2023

Great place to work and great benefits. Supportive teams and infrastructure. Multiple opportunities for advancement. Good maternity and paternity benefits

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Diverse and Great Culture

Media Specialist (Former Employee) - San Jose, CA - March 14, 2023

Great people, great culture. Work is very rewarding and the day goes by fast. There are a lot of meetings depending on the department you are in. Some people are full time employees and some are contractors. You can become an FTE if you are a contractor.

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