Working at Eco Plumbers, Electricians, and HVAC Technicians: 29 Reviews

Quick to the point, advancement is few and far, once you move up the ladder not many place to go past that. Customer service is what the company was built on, sometimes feel that that is lost and the profits over the people are now the main focus

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Decent pace, lack of continued training, poor pay

Booking Agent (Former Employee) - Hilliard, OH - September 10, 2023

They need you to hit crazy numbers, not enough technicians to get the opps needed but will press you to do more, not very flexible, management lacks.

Pros

Free coffee and snacks

Cons

Work-life balance, pay, time off

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Eco Plumbers, Electricians, and HVAC Technicians insights

Based on 28 survey responses

What people like

Clear sense of purpose
Feeling of personal appreciation
Supportive environment

Areas for improvement

Overall satisfaction

Do not recommend

Service Technician (Current Employee) - Hilliard, OH - August 23, 2023

When I got here it was take care of the customer, now it’s sales and profit margins. Managers tell us we are salesman not plumbers. Don’t have a bad week because you won’t get any calls the next week. A lot of turnover and lay offs lately. Most stressed I’ve ever been

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Overwhelming and underpaid

Customer Service Associate (Former Employee) - Hilliard, OH - August 17, 2023

This place used to be a great place to work, then there was a change and it became depressing and overwhelming. If you are not their favorite they will target you until they eventually get you to quit or they make up a reason to fire you. The only good thing about this place is the other employees, they are the rays of sunshine in a dark world.

Pros

Free lunch every once in a while

Cons

Bullied management and under paid

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Not great

Drain Technician (Current Employee) - Columbus, OH - August 9, 2023

They don’t treat everyone fairly they pick and choose favorites, There isn’t a lot of jobs right now either. They blame a lot on the employees when it’s really the company that needs to make changes.

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Positive and Fast Paced workplace

Call Center Lead (Current Employee) - Hilliard, OH - July 11, 2023

Eco genuinely cares about their people, community, and clients. I've never looked forward to going to work everyday until I joined this company. Yes that sounds cheesy and rehearsed but I honestly mean it. I have an amazing team and support system that has fostered my growth for a few years now and I can actually see a future for myself and my family working here. This is not an easy place to work by any means so if you're looking for a job where you can clock in, do some mind numbing tasks for 8 hours and clock out you should apply somewhere else. The pay structure is great for a call center with an awesome bonus structure in place and you will always feel like you have people behind you, supporting you.

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Okay job

Plumber (Former Employee) - Hilliard, OH - June 27, 2023

They rush training too fast and throw as many bodies on the road as possible to maximize profits. Instead of giving them good training and making them decent plumbers, they give the bare minimum and immediately expect awesome results.

Pros

Free snacks

Cons

Bad management

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Customer focused

Receptionist (Former Employee) - Columbus, OH - April 12, 2023

They are customer focused but that leaves little for you . You do not have a good home and work life balance. When you do not take care of your employees they are unhappy

Pros

Most of the co workers are nice

Cons

Managers are not listening to you at all it is like you are invisible

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Do not work here

Customer Service Representative (Former Employee) - Hilliard, OH - March 15, 2023

They never seemed to congratulate you on your good deeds in the office, there is always a rivalry between the other office members, the management talks about you behind your back and will twist your words and throw it against you. They take your breaks away for weeks at a time and they treat you like robots.

Pros

Good snacks, the co workers are nice

Cons

No breaks, management support is not there, cliques in office

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Productive and fun place to work

CSR - Customer Service Representative (Former Employee) - Hilliard, OH - February 4, 2023

Excellent work environment with great leaders and managers to help with everyday task. Friendly coworkers and everyone acts as one big family thats wants the best for everyone

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Jobs at Eco Plumbers, Electricians, and HVAC Technicians

Experienced Electrician

Cincinnati, OH

30+ days ago

Scheduling Coordinator

Hilliard, OH

30+ days ago

The family type atmosphere is what draws you in

Dispatcher/Customer Service (Former Employee) - Hilliard, OH - December 27, 2022

At first everything is peaceful and high spirited. But get on the wrong side of one bad egg in management and kiss your comfort goodbye. It will then be that persons sole purpose to get you out. The other managers will back it up. Most everyone here is awesome until that one person decides you are out.

Pros

Snacks provided

Cons

One bad Apple ruined the bunch

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Great culture

Head of Operations (Current Employee) - Hilliard, OH - October 22, 2022

Best place I've ever worked for in my 37 years. Great culture, great people, hard working.The values and quality of work performed at ecoplumbers is amazing. 5 star service for sure everytime.

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No advancement, Pay Structure is Lacking, Poor Middle Management

Drain Technician (Former Employee) - Hilliard, OH - July 29, 2022

Deceptive practices, under pays employees, misleading advertisement, no REAL chance for advancement, poor leadership. Very long hours, always finds ways to take money from employees, poor workmanship! It’s all a fake facade at this company.

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Great for everyone except military

Apprentice (Former Employee) - Hilliard, OH - June 8, 2022

If you are a member of the military I strongly caution you do NOT APPLY HERE!! You will NOT BE taken care of and penalized each time you go on drill.

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Challenging but rewarding Place to work.

LT (Current Employee) - Hilliard, OH - May 26, 2022

Working here at Eco the definitely identify your strengths and will assist you in your growth and development as a Tier 1 Technician with a very strong customer centered mindset. The training at Eco is by far compared to other companies leaps and bounds over their competitors. If there is an issue no matter the issue, Home or work they support and work with you within reason. The rate of growth this company is experiencing there will be growing pains but with that comes loads of advancement opportunity. When I worked for other companies I honestly dreaded coming to work. Here I wake up everyday happy and go to bed knowing I have done my part to help as many as I could that day. Never a dull day here and not the SSDD. (same stuff different day).

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Amazing People, Incredible Culture, Lots of Recognition!

Administrator (Current Employee) - Hilliard, OH - May 16, 2022

The Eco Plumbers really is all about the team mentality. Everyone knows all the goals and what's expected each day to win! I enjoy seeing all the great reviews come in and being part of a company that truly cares about the customer.

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Great place to learn how to become a plumber

Apprentice Plumber (Current Employee) - Hilliard, OH - March 31, 2022

EcoU is a great place to learn how to do the basics of plumbing but your real learning will start when you get your own truck. That’s when you begin to make mistakes and learn from them in a personal way. The company stands behind you and is VERY supportive. You will have all the tools you need to succeed. The dean of EcoU can be a bit intense at times but it is because he wants you to strive to be the best you can be. Overall EcoU is very well equipped to teach you the basics and to set you up for success. It sounds like I’m a raving fan, but in reality this is what it was. 10/10.

Pros

Great place to jumpstart a career, free snacks

Cons

Sometimes you will have to work an hour or two late depending on the job

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Great company

Service Plumber (Current Employee) - Hilliard, OH - October 20, 2021

Rapidly growing full service plumbing company. Tons of opportunities for growth and continued skill development. Currently just started Eco University (on the 3rd class) which is an in house trade school to give you a foundation to grow within the company in your respective department (service, install, drains, sewers, etc..) Eco university is more then just schooling you get in the field training on the job site enabling you to learn under a highly qualified technician. If you are considering Eco Plumbers as your future employer and family I highly recommend you give them the opportunity to give you a better future.

Pros

Good pay, food trucks, company events, growth opportunities, rapidly growing

Cons

Long days sometimes

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5 Stars

TA (Current Employee) - Hilliard, OH - September 7, 2021

The Ecoplumbers made me realize I could love my career and actually be happy going to work everyday. The days can sometimes be long but the work is rewarding and you always want to come back the next day with a smile on your face!

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Official response from Eco Plumbers, Electricians, and HVAC Technicians

September 8, 2021

The Eco Plumbers appreciates your positive feedback and we will continue to work hard to develop and serve each team member! Thanks for the wonderful review, The Eco Plumbers.

Never a dull moment

Service Technician (Current Employee) - Hilliard, OH - August 19, 2021

This is the first residential plumbing service company I’ve worked for and as far as I’m concerned, the best. From the day I started I felt included and as if everyone at the company was there to help. I’ve worked a plethora of different jobs types including construction, sales, and restaurant service to name a few. Without a doubt I’ve never been at a company as awesome! Truly an amazing place to work. It is definitely a demanding job and can be stressful at times, but it is not without its rewards. Working at Eco Plumbers was easily one of the best decisions I’ve made in my life yet!

Pros

Pay, learning, work environment

Cons

Inconsistent schedule (some late nights, but not too many)

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Official response from Eco Plumbers, Electricians, and HVAC Technicians

August 24, 2021

Thank you for the awesome feedback! Your feedback about your experiences working at The Eco Plumbers is greatly appreciated. As we transition and grow, it's team members like yourself that we are counting on to help build an even more successful future for our team and the communities we serve!

Dishonest shady company

CSR - Customer Service Representative (Former Employee) - Hilliard, OH - July 12, 2020

Do not try to get a job here. They are literally the most shady company I have ever worked for. They actively lie to their employees about compensation( because it’s funny to them) they lie about how long you have to train and learn the job fully. I was told at one point it was a 6 month learning curve to it changing to a 3-6 month learning curve. They fired me over my tone of voice not being upbeat enough. I literally was on the phone for 4 days total, had customers telling me I was pleasant to talk to, etc. they gave me no chance to fix this, as they never warned me. So, moral of the story, if you want to quit a job you’re currently at in the middle of a pandemic, or get off unemployment because it seems like this would be a good job, don’t. They will waste your time and energy. If you like a place that you can witness some ball taps, true story, then apply.

Pros

Pay

Cons

Everything else.

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Official response from Eco Plumbers, Electricians, and HVAC Technicians

July 24, 2020

We do our best to hire each and every person based on a great attitude and willingness to learn. We absolutely invest in our employees and that includes valuing their time. It's never our intention to resolve training concerns this way. Still, sometimes, the actual job turns out to require some specific natural abilities. So rather than having a person invest more time into the role, we believe that it is better to have them get back out there to find a better suited position for their skill set. When other positions within the company are available, we would always try to move the employee into a role that would best fit them. Open roles in other departments are not always available. Our HR department is always available to address specific concerns.