New trainee class paid more than seasoned employees with excellent work records, AHT, Compliance, Absentee Points.
Raise during peak only. Mandatory 10 hour days Nov - Jan and at other times during the year.
Asked my team lead 3 times to meet regarding my PTO and Compliance.
Unfair point system, rarely added up correctly. Must write down every phone crash, maiinframe crash, etc so you have a record.
Phone crashes regularly.
New trainees sit and talk while others answer phones peak time, no break between calls 8 hr /day.
Phone system antiquated. Customers screaming because of 30, 45, 1 hr wait time.
New trainees call off 9 to 11 per day or quit.
Very old ancient mainframe system.
EB does not send emails when orders cancelled and sometimes when shipped as they say they will.
Work every holiday unless it falls on your day off.
Refund timeframe very poor, 28 business days.
5 wk PTO includes holidays, sick.