Upper management is a mix of some very smart people and some not so smart people. In my short tenure there I had 4 different department managers. It never gave any of them time to get to know the department and develop a good working relationship with them. My final manager was someone who was extremely unqualified for the role and had no business managing the department. After I left, about 25 percent of the company was laid off.
Well stocked kitchen with breakfast foods and snacks all day long, there is usually a spring or summer day trip event that the whole company is treated to.
some very unqualified people in charge; poor decision making
With a large volume of calls daily, the day started the minute I clocked in with 30 minutes of break throughout the day plus 30 minutes of lunch. In order to meet monthly quota, a daily number of transfers must be met. Time management was a key to a successful day besides meeting quality work. Supervisors were available when assistance was needed. There were incentives for high achievers daily and awarded certificates for honors monthly. It made it more challenging when the type of calls were changed constantly which disrupted the flow of expertise. This resulted to low outcomes. The most enjoyable part of the job within the two years in the company was the recognition as a top achiever in a town hall meeting. When the culture and management were changed, my part of the job became challenging.
This job is horrible management sucks ! Their a bunch of grown woman that talk about their staff all the time like we are in high school! The schedule sucks and they don’t care for Family emergencies. Their attendance policies is a joke if your late that’s a point (THEY DO NOT HAVE A 5 min Grace period GOOD LUCK) leave early that’s a point and you have until 8 point me to be terminated within 9 months. This job is a scam of all scams they have a inbound system where people are looking for jobs transfer them to you and you have to convince people to go back to school.l and these people want is a job ! Their benefits suck! Only thing good is the people you meet but once you start talking they move your seat every time. Literally stuck in your chair for 8 hours of boredom! Oh and the commission structure it’s all nice how they explain but it’s so hard for you to it that 120 goal to even get your commission. They give all the good calls to temp agencies because they don’t get paid for commission and their making the business 3,000-6000 a month which sucks because their not even getting that. While we struggle to make 120 points each month and if your Quality sucks you can forget about that commission.
Education Dynamics is very nice to place work. People here are very friendly and work culture is cool and with nice location close to hudson river. I enjoyed my time working here and learning new skills.
The environment was very open and everybody was very approachable. If I had questions, I was not afraid to ask. The hardest part of the job was improving the companies SEO. After I had finished this task, it was definitely rewarding. The most enjoyable part of the job was definitely the training process. I had learned a lot from my boss and that carries on to my daily life as well.
Sales Assistant & Office Manager (Former Employee) – Newtown Square, PA – September 18, 2016
I loved EduDyn. I felt comfortable and needed. The consistency was amazing and the people were wonderful. I did not feel like I was always given work that challenged me. I wish I could have had more in depth responsibilities.
Contact Center Performance Manager (Former Employee) – Boca Raton, FL – January 26, 2016
Education Dynamics was a leader in the For Profit Education industry, but as increased regulations have been introduced over the past several years Executive Management has been slow to react. Recently laid off one third of Contact Center employees in Boca Raton. Overall sense is that those that still remain are arranging the deck chairs on the Titanic.
A typical day was fairly standard, some days were busy other days were not. I did learn some new things which I am expanding upon on my own.
Management was distant, no reviews, no recommendations, reviews or commendations.
Very good people to work with, very easy going colleagues. The hardest part of the job is knowing that it would not be a place that I would be in for the long haul, it was hard to take interest in the company or its structure.
The best part of the job was that it is close to all transportation and there were free snacks, and the environment was fairly laid back.
The hours were too long, most employees were in from 9-6 or on.
There was good flexibility on the part of management, easy commute, free snacks.
Nowhere to go, a lot of "lay offs" Revolving door. 9-6 is a terrible shift.
I love the balance of work/fun lifestyle. Gained experience in over the phone sales, managed one of the top 5 largest agency accounts in the company in terms of revenue. Learned what it takes to go through a system migration. Worked closely with different departments including marketing, tech, content, legal, compliance teams. Performed data analysis to optimize client campaigns for high education institutions. Identified source trends in marketing mix to make business decisions on school campaigns.
Hardest part of the job: Initial manager Most enjoyable part: learning data analysis, working with different people from other departments outside of sales, ability to learn and grow with enthusiastic young people!
excellent benefits (insurance, Pto, 401k), great company culture
initial manager did not provide support, advancement options, lacked organization, unstable