Still currently employed here.
Answered - Payment Relationship Manager (Current Employee) - Knoxville, TN
Management saw each person as very disposable. They would rather fire someone than help them learn. The only thing that matters is your stats. Though they make it sound like the customer is the most important thing, in practice, that's not the case. How quickly (not how effectively, but how quickly) you take care of things is their #1. Also, if you can adhere to your schedule to the minute. Breaks and lunches are at different times each day, and you are allotted 10 minutes of personal time to use the restroom. (You are SOL if you have to use the restroom more than that. hahaha.) Yet, there are people who have been there YEARS and still can't take care of the customers well, but nothing is done as long as they are filling a cubicle. Also, favorites are played... majorly. Don't get on certain managers' bad sides or they will look for every reason to write you up. I was never written up, but saw it happen every day. There are certain people there who thing they are the most amazing thing that has ever happened to any company anywhere, and they let you know it. The "big heads" that some people get is insane. Truly. (that being said, several people there are salt of the earth people and became lifelong friends)
Answered - Elavon Tech (Former Employee) - Largo, FL