the call center workplace can be stressful at times. some calls take quite a while to handle, and you have to meet quotas each week, and if you are unable to meet them, you will be written up and dismissed if it continues. not many people can handle the pace, but i was able to, and enjoyed my time there. it gets easier as time progresses, because you get better at solving the issues that the merchants are calling in about, but in the beginning, it's hard to make it through their weeding out process. i was almost let go twice in my first 3 months, but i got better at it, and ended up working there for several years. i finally left when they started regulating your speech. you had to say a bunch of different phrases mandatory throughout the call, and if you left out the phrase, you lost a bunch of points on your monitorings, and you would get low scores on it even if it was a call that was handled great. i think that defeats the purpose of good customer service. they were trying to turn us into robots. i imagine thats what they would prefer.
good pay, good benefits
stressful and fast paced, and micromanagement