Director of BUSINESS DEVELOPMENT/GATEWAY SOLUTIONS (Former Employee) – Atlanta, GA – April 27, 2018
Being involved, strategically, at Elavon in expanding the Company's vision and product offering in the merchant acquiring services by assisting in bringing their gateway solution to market, I both contributed and benefited from learning how to offer advanced payment solutions to the targeted market in retail and hospitality. Mobile solutions and advanced mobile applications were a part of this advanced selling environment.
The workplace environment gave me insight on how a major bank, like US Bank, managed their asset in Elavon, their large third payment processor company.
The hardest part of that job was the continued anticipation of gaining additional partners to to expand the Third Party Processors being supported by the Elavon gateway, Fusebox. I was hired to penetrate the retail sector, but it was a challenged to have certified end points to use and leverage. Most of Elavon's focus was in the hospitality marketplace.
Success was the most rewarding part of the job. Elavon celebrated my participation and contributions.
The security of working for a large Bank.
The challenges for working for a large payment processor.
Customer Account Manager (Former Employee) – Atlanta, GA – April 17, 2018
Routine day of 50 calls + Sales Quota This position was my stepping stone to get back in the workforce/corporate America after staying home to raise kids. Very diverse group - friendly! Hardest part of the job was the pressure the managers put on their groups for an unrealistic goal or timeline because of short notice... but it came from the top. Most enjoyable was my team...we looked out for each other and my 2 direct managers!
They do not pay enough for good-quality and educated people.
Senior Director (Former Employee) – Atlanta, GA – April 3, 2018
About 10 years behind the time in terms of minorities, women, etc and running an effective IT organization. Very inside/outside culture, not representative of progressive IT organizations. Processes are still evolving.
Customer Service/Tech Support (Former Employee) – Knoxville, TN – April 2, 2018
Well this was your typical call center. Sit in your cubicle for 8 hrs with breaks and lunches. Calls ranged from simple to emotional. I loved my co workers but management was poor. Workplace culture was intense and stressful but it had its fun moments. I love helping people and this job really helped me evolve in that area and become a top notch customer service rep. I learned a lot about financials in all kinds of areas as well as emotional management and time management. The hardest part was dealing with mistakes of other reps as well as dealing with high credit card rates. Most enjoyable part of the job was the money and my coworkers.
Telephone Customer Care Rep (Current Employee) – Centennial, CO – March 6, 2018
It is a good company but I am looking for more compensation more satisfaction, I like a base salary but I am looking to make good money over the next 6 or 7 years in hopes of retiring one day. Most of the time a steady stream of calls. Very diverse.
Customer Care Representative (Former Employee) – Knoxville, TN – March 2, 2018
I was located in the Customer Care (basic Customer Service) and did not like the job at all. However, my husband worked in the CAT (customer activation and training) dept and really liked it. They got fewer calls and the supervisors were less strict about what they could do in their downtime. In Customer Care, you're getting calls pretty consistently, and any time you do have free time, you're not allowed to read, write, etc. You're supposed to read on the computer about the company's info. It was just very mentally taxing for me (I was also 8 months pregnant at the time so maybe that's why haha) and there was definitely a high turnover rate, but I've heard other depts, especially ones where you're not on the phones, are much better. The company itself is fairly good, it's just not my kind of job, I guess.
Terminal Escalation Representative (Former Employee) – Knox County, TN – February 3, 2018
Elavon is a good place for someone out of high school or college to get their first full-time job with benefits. Everyone gets paid time off from day 1, but it's pro-rated in the first year. Advancement opportunities are competitive.
Underwriter (Former Employee) – Knoxville, TN – January 15, 2018
To start off you have over 5 levels of management right with in a 100 yard radius so if you mess up you get to hear about it 5 different times depending on how bad it is. This is a credit card merchant company since they should embrace technically but they still rely on team leads or assistant managers to input alot of tracking data.
With then using a web-based software to input abd approve or decline applications to process cards they should be able to track how many a person does per day, but they still rely on you to track that in a separate Microsoft access system so it is easy to pad your stats. You are held to a standard for quality and quantity which is far but far too easy to cheat and make yourself look good.
They do have good benefits and if in underwriting you get paid well but be careful as everything you say to management is recorded even if you go to lunch and are "off the record".
CUSTOMER CARE (Former Employee) – Centennial, CO – January 15, 2018
The job was working in a call center. I learned a lot about credit card processing and technology. The management was absolutely wonderful. The culture is fun and very relaxed. The hardest part of the job would be when we would extend and use all of our resources and sometimes we could not satisfy the client as they desired. The most enjoyable part of my job was helping other, whether it be my team, clients, or my managers.
Was at this position for 4+ years with 2 different divisions. Enjoyed both of them immensely, but you could tell they were managed differently. After 4 years I was told it just wasn't working out. Not really sure what that meant.