While the company is in a very strong financial situation, there have been people in a few departments who were forced to leave the company with a day's notice. I realize this may be standard practice in the industry, but to hear about that from your cohorts instead of your management doesn't really instill a feeling of job security. That being said, customer service roles will always be relatively secure so long as you are doing your job, as the department has been understaffed due to a few employees leaving.
It used to not be too exhausting to take calls, but recently taking calls, rising call volume and case load, has left me anxious without a sense that this will change. I still have hope, but may be looking to work elsewhere as a result of the overall culture shift of the company, as I feel I work alongside many demotivated individuals at this point in time.
Friendly and helpful managers, decent pay, solid time off.
Pressure to upsell, understaffed, trending towards a negative atmosphere.