Electronic Arts Employee Reviews

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1.0
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Dont care about customers
Customer Service Representative (Former Employee) –  CaliforniaDecember 29, 2018
If you want a job helping people, then look elsewhere. Many calls recieved each day about customers being treated unfairly. Our job was to get them off the phone as quickly as possible then laugh at them after.
Pros
Nothing
Cons
Everything
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3.0
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The job is misleading when it comes to advancement
Quality Assurance Test Lead (Former Employee) –  Redwood City, CADecember 21, 2018
Everything dealing with promotion or higher job opportunity was always vague.
They gave tester a dollar raise when you return to a temp job. If you got hired permanently you may not get a raise. I was promoted assistant test lead no raise. Yet to employees returned and made more money than me with less job responsibility.
Pros
Discounts on products
Cons
Getting to and from work may be difficult from the east bay.
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4.0
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Fun place, fairly repetitive work
QA Mobile Team Lead (Former Employee) –  Baton Rouge, LADecember 4, 2018
Great work environment with happy, energetic people. Also very cool up to date offices, it is a game development studio so theres all kinds of gaming software surrounding you. Management is solid and the pay is decent enough. Nice little office job if you're looking for full time contract work. Contracts are annual and you have the ability to renew them, which many people do.
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5.0
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Excellent place to work
Quality Analyst (Former Employee) –  Orlando, FLNovember 2, 2018
The cool thing about working in this industry is that you work with people with the same interest. And when working on a team towards one goal, you feel important. It's also surprisingly mature for a work place. Not only can you raise concerns with management, but they'll actually look into it. Overall, excellent experience.
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2.0
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Not very professional managers
Director (Former Employee) –  Redwood Shores, CANovember 1, 2018
The executives at the company when I was there were not very professional. There were rumors about some of them that wouldn't bode well in in today's #metoo movement. The mid-level leaders/managers did not have very professional management skills and abilities. The company performed well, but not because a clear strategy was communicated across the company
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4.0
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Exciting, tech focused. Long hours.
Tech Support (Former Employee) –  Charlottesville, VAOctober 17, 2018
This was my dream job. But the late nights and long hours, and the three different positions I held simultaneously became to stressful to manage. Ending in mass layoffs when the company pulled out of their contract with AOL
Pros
Exciting, creative development of games.
Cons
Long hours, stressful
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5.0
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If you do drugs work at EA
QA Tester (Former Employee) –  Baton Rouge, LAOctober 16, 2018
game testing sounds like fun until you're testing candy crush or hidden object games for 40 hours a week. You do get an employee discount but that doesnt necessarily make 9$/hr a living wage, particularly within Baton Rouge.
Pros
no drug tests
Cons
boring work
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2.0
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Good benefits, poor everything else
QA Analyst (Former Employee) –  Baton Rouge, LAOctober 1, 2018
Benefits are good but compensation was not competitive for my role. Managers often seem unaware of project status and take a lot of time off. Job security non-existent, they will replace you with someone cheaper at the first opportunity.
Pros
Good benefits
Cons
Everything else
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2.0
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Easy job, low expectations, little room for advancement
QA Tester (Former Employee) –  Baton Rouge, LAOctober 1, 2018
Compensation is bad and benefits non-existent, but it was a very easy job with extremely low expectations. It's an entry-level job with an extremely low ceiling. Very little opportunity for advancement.
Pros
Very easy work
Cons
Poor pay, little room for advancement
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4.0
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Its fun if you're on staff, sucks if you are a contractor.
Engineering Program Manager (Former Employee) –  Orlando, FLSeptember 25, 2018
Its fun if you're on staff, sucks if you are a contractor. The corporate culture is great. However if you are a contractor, they keep dangling conversion in front of you but never grant it.
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2.0
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Ea
IT (Former Employee) –  CaliforniaSeptember 23, 2018
It used to be fun, however, with many new inexperienced executives, everything changed; this why many long-time employees left. Unfortunately, if management doesn't pay attention to whom they hire in an executive position this will be the expected results!
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3.0
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A stable understanding workplace
CPR and First Aid Instructor (Former Employee) –  Baton Rouge, LASeptember 10, 2018
Leads are highly understanding of external work circumstances and will often allow employees to go outside of the already flexible schedule with enough advance notice. While some of the work might be tedious, the relaxed and friendly atmosphere helps the time go by.
Pros
Flexible but reliable scheduling
Cons
Somewhat repetitive work
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5.0
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EA is a video game company and as a technical support advisor you will have plenty of fun, but work it is still a call center.
Technical Support agent (Current Employee) –  Austin, TXSeptember 1, 2018
Phone, email, and chat supported environment to help players back to enjoying their games. The tough times are when there are issues that are not able to be resolved upon a first contact. Management has gotten better about being pro active about helping fellow employees with a career path. Also the upper management seem to have a buy in to help with career development as well. The most enjoyable part for me is the events that EA has like launch parties with plenty of food and drinks for each game that comes out. The benefits are nice as well good health plans.
Pros
Health benefits, Gaming company, Company events
Cons
Call center, tough customers, It can be tough to move into the game development industry from this position
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4.0
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Committed To Great Employee and Customer Experience
Manager (Current Employee) –  Austin, TXAugust 20, 2018
EA's commitment to a great employee and customer experience is evident in everything they do.

They start by genuinely listening to the voice of the customer/employee, digesting the information and making changes that create unique experience.

Working for a company who truly values your ideas, experience and suggestions is invaluable.
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5.0
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Beat place to be!!!
In Game Advisor • Tier 1 (Current Employee) –  Austin, TXAugust 3, 2018
Managment helps you adavance your career, relevant training to keep you up to date on changes. Fun and laid back atmosphere. Amazing place to be! Always a party happening
Pros
Cheap snacks. Half off merchandise
Cons
Cold
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1.0
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Only worth the experience to get you to another position
Compliance QA II -- PC Specialization (Former Employee) –  Baton Rouge, LA 70809August 3, 2018
To specify, this is for the Baton Rouge Testing Facility.

Get in, get your experience, and get out as fast as you can. This location does not offer professional growth.

At first this seems like the perfect job. You're working on video games but that's where the good qualities end.
First and foremost: This is a low cost facility.
The bulk of the work force is made up of contract testers that are forced to take a 3 month furlough after 12 months.
This means that after 12 months of work, you are unceremoniously laid off for three months. They are constantly trying to find more friendly ways of saying this but it doesn't make it any better.

Getting a full time position comes down to who you know, not how you perform. If your boss likes you? You may get a promotion.
This leads to an unhealthy and unfriendly environment where people are more concerned about sucking up and trying to befriend their leads instead of doing their job.

Zero job security or chances of promotion: Currently the location is not back filling any full time positions. If a full time employee is fired they back fill the position at one of their many foreign offices.

When questioned about opportunities for increased compensation, the management here has gone on record saying that their pay rates are competitive and that you're taking the pay they offer for the opportunity to work in the gaming environment. That is all the compensation they believe you deserve.
Pros
Get experience in the gaming industry
Cons
Everything else. Bad work environment, poor management, Contract work, HR cares about protecting themselves from being sued not about the employees
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5.0
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Great place to work.
Quality Assurance Tester (Former Employee) –  Baton Rouge, LAAugust 2, 2018
I worked as a contractor for this company. I enjoyed every minute of working there. I was give lots of opportunity to learn things to advance my career. I will be looking forward to continuing my career with this awesome company.
Pros
Free Coffee Break Room
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3.0
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Great work life balance but no clear direction
User Acquisition Manager (Current Employee) –  Redwood Shores, CAJuly 19, 2018
The company tries its best to move toward a more modern approach but lacks the execution and direction. Decisions are waterfalled down from exec level without instructions on impact and goals.
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3.0
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Okay Company
Game Tester (Former Employee) –  Baton Rouge, LAJuly 16, 2018
It was an alright company. only worked there for one contract term of 6 months or little less. Good environment with some decent people. not the greatest pay.
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5.0
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Perfect
Quality assurance analyst (Current Employee) –  Baton Rouge, LAJuly 12, 2018
Love it HereI have been working at Electronic Arts full-time (More than a year). Lot of learning opportunities, get to work in the gaming industry. Software testing for Video Games is a good way to break into the industry.
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Overall rating

3.9
Based on 425 reviews
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3.8Work/Life Balance
3.5Compensation/Benefits
3.0Job Security/Advancement
3.5Management
3.9Culture

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