Massage Therapist (Current Employee) – Fort Lauderdale, FL 33305 – September 24, 2018
The spa is geared to older crowd. The technicians are not appreciated and will never get any kind of pay or commission raise even if you work here 10 years. They over staff each department so that basically you will be working for minimum wage. The only thing they care about is that you sell retail.
Guest Service Manager (Former Employee) – Bethesda, MD – August 2, 2018
Unrealistic sales goals, 30 min unpaid lunches, low pay rate, Demotion without notice, long hours standing or sitting, horribly rude clientele, Corporate does not respond to employee issues and concerns
Guest Experience Specialist (Former Employee) – White Plains, NY – July 21, 2018
I can't speak for other locations, although i have heard they are terrible, but at the white plains location management is selfish, lazy, and disgusting. They do not care about their employees, they will take advantage of you and run you dry until you finally get fed up and quit, and then they will do the same to whoever replaces you. I can almost 100% guarantee that you will regret applying for a job here if they hire you. The turnover is high for a reason.
Massage Therapist (Former Employee) – Atlantic City, NJ – July 16, 2018
The workplace culture was horrendous. Lots of favoritism. Coworkers were in fights every week. Your forced to push retail so you will get booked clients which creates a lot of negative competition. Roachs everywhere, mice, broken facilities.lots of noise from day/night club next door. Lots of back stabbers from every inch of the staff. Couldn't stand listening to people talk negatively about everything under the sun. Very gossipy. Like adult high schoolers. They are stuck there. Pathetic. Extremely unprofessional
Healthcare takes a year to be eligible, not happy environment, no raises
Lead Guest Service Representative (Former Employee) – Fort Lauderdale, FL – June 2, 2018
Terrible management, might be better now because the General Manager I worked under is gone . The technicians are great to work with, They are all very friendly. The discount on services is amazing. Technicians are very good at what they do. Even though i no longer work there i still go back to get services. As far as being an employee, I would NEVER recommend this place to anyone.
Guest Services Representative (Former Employee) – White Plains, NY – May 22, 2018
It was a fun place to work at especially if you knew the guests. Sometimes co workers could create stress, but you expect that when working with plenty of females. When family problems occurred management definitely helped out with scheduling . Hardest part about the job was keeping a relationship with co workers due to the high turn over.
Guest Service Representative (Former Employee) – Chevy Chase, MD – May 12, 2018
The Red Door has quite the history behind it. 100 years worth of history and unfortunately much of the clientele has gotten used to a certain standard. That standard being verbally abusive and condescending towards front desk and reservations specialists. The technicians can also be rude and management does nothing but allow it. Don’t work here. Protect your mental and emotional health
The worse managing I’ve ever witnessed. Managers lie about compensation to get you to work. More concerned with being friends and gossiping. If you’d rather work for a place who doesn’t care about your well being, than you’ve found your place of employment
Customer Service (Former Employee) – Mystic, CT – January 10, 2018
Management didn't know what they were doing. One of them wouldn't even look you in the eye and the others made you feel as if everything you were doing was wrong. Co workers were great and met some great people, good benefits too.
Esthetician (Former Employee) – Baltimore, MD – December 9, 2017
My experience was pretty good. My only issue was that this location was never busy, other then during spa week. They didn’t advertise the spa and the spa didn’t host alot of events to promote our location.. It was super slow most days and they wouldn’t allow you to leave. Management could have done better in terms of discipling unprofessional behavior but overall they were on top of things. Pay definitely was low and raises are hard to get. Spa week was a magical experience for me since that’s when you have a real opportunity to make some really good money (great tips) and potential repeat clients.
Nail Technician (Former Employee) – Gaithersburg, MD – November 28, 2017
I worked there for 1 year. Worst place I ever worked. Management was horrible! Any issues with clients the GM wanted you to handle your self. Returning clientele none existent. The atmosphere was extremely stressful, a lot of cat fighting and management never stepped in to fix issues with workers.
Discounts, commission and/base pay
No healthcare until 1 year, poor management and the Spa is slow most of the time.
Stylist (Former Employee) – Groton, Ct – November 4, 2017
Management would never do their job. She never helped customers when they needed help or wanted to talk to her. When it came to the employees she would never look anyone in the eye and have a conversation. She was very demeaning.
Guest Service Representative (Former Employee) – Garden City, NY – October 9, 2017
Upon hiring they tell you how much more you can earn on the low salary they provide, but its simply not true. All commission and sales off memberships all go to technicians, so there is no real way for front end to earn anymore. They are really underpaid for how much they have to do, and how long the hours they are required to work per day. I will say, the discount is great, and everyone is generally really nice especially the GM and AGM, except for a few pushy technicians.