Training for helpdesk is terrible, especially outside the classroom once you're on the floor taking calls. I've never seen a call center so badly managed in my life. They say things that don't reflect their actions. They say at Ellucian you either "sink or swim" but what I've seen and experienced is even if you do somehow manage to swim, someone in charge is gonna pull you under to your death.
Informal interview process usually done remotely. Many of the internal tech jobs have moved to India. Be prepared to move to Florida or Northern Virginia if the job is not remote.
How long does it take to get hired from start to finish at Ellucian? What are the steps along the way?
They hire on the spot if you are interviewed, if they say they will let you know if you have the position, you didn't get it.