Questions and Answers about Ellucian

Here's what people have asked and answered about working for and interviewing at Ellucian.

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  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

16 questions

Training for helpdesk is terrible, especially outside the classroom once you're on the floor taking calls. I've never seen a call center so badly managed in my life. They say things that don't reflect their actions. They say at Ellucian you either "sink or swim" but what I've seen and experienced is even if you do somehow manage to swim, someone in charge is gonna pull you under to your death.

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They suck. Will tell you One schedule and then hand you a totally different schedule

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NO! They will make you all sorts of promises that will never deliver or pan out.

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It depends on the team. The old timers are great and smart and are used to a collaborative environment, but changes are afoot as new faces come in.

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Once per year

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Initial phone screening, and if you pass the screening you get invited to an interview where they describe the job and what you will be doing. The process takes about a few days.

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Before I figured out how bad It was I had a lot of drive to help ans promote the company. The problem is this company is a wolf in sheeps clothing. They will tell and give you a lot at first but quickly you will find everything you liked about the job was taken away from you all at once.

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Improve technology tools and break down silos and barriers between business units

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If It's an interview for tier 1 support I'd say, "Be smart, don't just get up and walk out but RUN!"

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Uuuuggghhhhh.

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