Ellucian Employee Reviews

Found 128 reviews matching the search See all 138 reviews
Sort by: Helpfulness | Rating | Date
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ellucian is good for Entry Level
Tier 1 Help Desk Specialist (Current Employee) –  Lake Mary, FLDecember 13, 2018
Working at Ellucian is great for a first-time job especially if you are just getting started in I.T.
As for the pay, you are underpaid and the company can keep any Full-time employees. Basically, all of the employees are contractors which half of them are let go during peak season. That means that the calls are constantly coming in with barely anytime to get a drink or snack. Also, the splits for the call queue's are very unfair. You have some people here in idle for 20 min and other people get a call as soon as they Auto in.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Management is great
Campus Card Administrator (Former Employee) –  Seattle, WADecember 9, 2018
I worked under several managers at Ellucian. All of them were positive and guiding and taught me a great deal. If the right opportunity came up I would go back.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Company
Help Desk (Former Employee) –  Maitland, FLDecember 1, 2018
Call center is segregated from the general culture of the rest of the offices so I cannot comment too much on the professional environment. It is overall a tight ship and seems like a good place.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Highly distributed workforce
Technical Analyst (Former Employee) –  Maitland, FLNovember 4, 2018
Not a bad place to work overall, just lots of changes constantly. Lack of consistency between departments. Seems like mission gets lost depending upon what your role is.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun Work Place
ServiceNow Developer (Former Employee) –  Reston, VAOctober 25, 2018
productive and fun workplace. good work-life balance, well management nice to be hired by Ellucian they will treat their employees in a good manner and provide the better thing for work.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Experience
Help Desk Specialist (Former Employee) –  Lake Mary, FLOctober 18, 2018
I initially liked working for Ellucian. I appreciate the opportunity that they have given me. A typical day at work includes clocking in via phone, receiving calls and giving technical support to people in places of higher education and documenting properly through a ticketing system. I have enjoyed learning a lot of good things training and working and have built a good rapport with my colleagues and coworkers. Everyone is always helping everybody out and there is almost always a positive atmosphere.

I can sum up the cons of this company with one word, 'favoritism.' They will find subtle methods and ways to get rid of you, if one or more of the higher ups don't like you, ranging from having a team lead instant-message you with erroneous information in order to second-guess yourself to passive-aggressive emails in order to micromanage what you do as a worker. If you know somebody in a higher position, you get promoted even if you are clueless about your surroundings or disrespect the caller on 'mute'. The favoritism problem pits workers against each other and does not comply with 'due diligence'.
Pros
free soda, great fun with Ellucian events, occasional lunch and breakfasts
Cons
short breaks, mild retaliation/reprimand towards workers, higher-ups playing favorites
Was this review helpful?Yes 3NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Innovative corporation offers good pay and benefits
Senior Systems Analyst (Former Employee) –  Houston, TXOctober 9, 2018
The corporation overall is a good strong employer and offers a good variety of training for various skills. Opportunities for transition within the corporation are available.
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Principal Software Engineer
Principal Software Engineer (Current Employee) –  OfficeSeptember 26, 2018
The company suffers from an excess of bureaucracy that makes getting work done more difficult than it would already be.

Work environment is very casual, which is good.
Working from home is partial only, not enough support for that.
The office layout if open, lots of space, somewhat empty.
Social office gatherings are few and far between.

Interactions between teams is minimal. Communication between teams is lacking. Networking is infrequent.

Onboarding process is a whirlwind, but it fails to establish the one most important thing, a mentor or guide, a human person, who can introduce the company after the webinars have finished.

Company is trying to modernize it's technology, which is good. Progress forward is very gradual, there is a lot of inertia to overcome.
Pros
high pay, business-casual work environment, healthcare, retirement, technology stack is robust, easy
Cons
culture of obstruction to work, self-motivation is impeded, opportunities to advance are non-transparent, change is prevented by bureaucratic holding-pattern, months to get a software license, weeks to make minor decisions
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great place to work
Financial Analyst (Current Employee) –  Reston, VASeptember 24, 2018
needs some improvement but new CEO has a good direction and hopefully the movement will trickle down. business groups are very siloed and separate from one another
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Instructional Designer
Senior Instructional Designer, Curriculum Design (Current Employee) –  Virginia Beach, VAAugust 23, 2018
Great company! They provide excellent customer service and use a collaborative approach. They are personal, yet professional. There is a lot of work and managing your time is essential.
Pros
Benefits
Cons
Work Life Balance
Was this review helpful?Yes 2NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Normal Help desk job.
Technical Support Specialist (Former Employee) –  Maitland, FLAugust 21, 2018
Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support to. Performed security administration functions for user, data, and remote. Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades. Office 365 proficiency and tracking-software familiarity.
Was this review helpful?Yes 2No 2Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Overall good company
Senior Manager (Current Employee) –  RemoteAugust 8, 2018
Definitely has pros and cons. There is the flexibility to work remotely but the focus on work/life balance is nil and the expectation to work nights/weekends/holidays/vacations is high. Culture is slowly improving but largely due to work of key individuals across the company pushing hard to make change -- not necessarily due to overall/executive management direction or example.
Was this review helpful?Yes 5NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Job stability? Forget it.
Web Developer (Current Employee) –  Remote, USAJuly 16, 2018
I've seen entire departments fired and rehired twice in the last 2 years. They keep emphasizing "Cloud" but don't ever invest the money for resources to keep it running efficiently, or really, at all. I've already seen my own coworkers turn people away from the company because of that.
Pros
Has a PIP, great health benefits, work from home
Cons
Unstable job. Too many firings and you can see it coming a mile a way.
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent Place to Work
Senior Technical Support Analyst III (Former Employee) –  Lake Mary, FLJuly 13, 2018
I think it speaks volumes when you've worked for a company 20 years... I started with Ellucian (which was known as Systems & Computer Technology back when I started) right out of college. I was hired on as a Lotus Notes Administrator and was both nervous and excited at the same time. Jump forward 20+ years later I'm happy to say that I am still excited about the work I do here at Ellucian.
Pros
Free Soda
Was this review helpful?Yes 2NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great purpose, great colleagues
Senior Director- Global Learning & Development (Former Employee) –  Reston, VAJune 5, 2018
Awesome, mid-sized, global company with a fantastic purpose-- you can impact the lives of students and college/universities around the world-- and super co-workers. Company is highly virtual and dynamic. Growth strategy in place.
Pros
purpose, flexibility, caring colleagues
Cons
Lots of change (which can be exciting), if you want more 'status quo' this may not be the place for you
Was this review helpful?Yes 2NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Company ruled by VC
Director (Former Employee) –  Reston, VAMay 29, 2018
This company owned by a VC company who feel like they are stuck with a lemon and keep shuffling top mgmt brass in the hope they will be able to exit gracefully with minimum damage. This company is playing in a very niche sandbox and none of the major software houses are interested in acquiring them. Hence, there is no bright future for this company.
Pros
there is nothing good about this company
Cons
too many to list in here, but this company is full of bad politics and dead beats.
Was this review helpful?Yes 7NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unstable and freequent leadership changes - never sure whats correct
Technology Manager (Current Employee) –  Fairfax, VAMay 18, 2018
This use to be a good place to work. Frequent leadership changes and shifts in direction make it unstable and uncertain what is the correct or desired action to take in any given situation. Sometimes it feels like a ship at sea with no one in the wheel house or worse yet multiple skippers in the wheel house arguing over who is going to steer the ship! Recent HR changes for annual reviews has turned into a joke. No documentation and no ratings. Has become a popularity contest and a managers nightmare. No means to document performance good or bad or document discussions. Calls for periodic discussions that are a waste of tine due to no means to document them to reflect back on for progress at the next discussion. The answer is managers and employee take personal notes and use those thus in a conflict it becomes a he said she said situation..
Pros
Its a living
Cons
Unstable, freequent leadership changes, never sure whats correct
Was this review helpful?Yes 4NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive and fun environment
Aws Cloud Engineer (Current Employee) –  Maitland, FLMay 17, 2018
Ellucian is a company where you can excel in all kinds of IT environments. Friendly staff and a decent company to work for. I highly recommend to check out this company.
Was this review helpful?Yes 2NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Places to Work!
Executive Assistant to SVP & CIO (Current Employee) –  Reston, VAMay 9, 2018
Ellucian is a GREAT PLACE TO WORK, I have worked at the company currently 2 1/2 years. I really enjoy my co-workers and boss. This is a laid back company with great perks.
Pros
Work Remote at times
Was this review helpful?Yes 2No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great team members, fun workplace but poor management .
Senior Technical Support Engineer (Current Employee) –  Prairie View, TXApril 6, 2018
Great team members, issues, and problems resolved as a team, fun workplace but poor management. There was an increasing workload put on a small staff yet poorly compensated leading to burnt out feeling.
Was this review helpful?Yes 3NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Ellucian. Our community is ready to answer.

Ask a Question

Overall rating

3.6
Based on 138 reviews
533
452
330
29
114

See reviews about

3.6Work/Life Balance
3.5Compensation/Benefits
2.9Job Security/Advancement
3.1Management
3.3Culture

Ratings from women

3.0InHerSight Score

2.9Personal Development

2.5Career Opportunities

3.5Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight