Front Desk (Former Employee) – Denver, CO – January 15, 2019
Most people, in different departments, where friendly, to other departments.Some, were clicquish. Lots of turnaround, in FD, and Sales. Operational Manager, was pompous. General Manager, was indifferent - didn't want to be bothered. Maintained, very well.
Lead Server/Room Service (Former Employee) – Dallas, TX – January 14, 2019
Embassy Suites is good place to work. I'm was anticipating a higher volume of guests on average. The hardest part of the job was getting off and not being able to eat on a daily basis because no discount was offered to employees.
Controller (Former Employee) – Arcadia CA – January 11, 2019
These ratings are for PHM Management and not Embassy Suites Arcadia. PHM Management has a great team and is a pleasure to work with. Friendly and great morale. Important to note again, this rating is not a reflection of Embassy Suites; only PHM Management.
Front Desk Agent/Shuttle Driver (Former Employee) – Birmingham, AL – January 10, 2019
awesome discounts on hotel stays , average pay, PTO based on how many hours you work. hilton is a great company to work for... management of the specific hotel can make or break your experience though!!
If you like being busy a lot, this is the place for you.
Shuttle Driver (Former Employee) – Troy, MI – January 9, 2019
Well, My last two years at Embassy Suites, the Company came under new ownership. But I really liked the concept of the Hotel work. I related the work to like being in High School. I was very busy in High school. ( Football, Swim Team, Varsity Club, Marching Band, helped Student Council when I could, ) So Like that you wear many Hats at the Hotel. I was at Embassy Suites for 14 years.
The Hotel lets you make some decisions about your work.
When I had to do my internship to graduate, I chose this place and to say that it was good is an understatement. The team that works here work very synchronized and help you clear the doubts that you might need for a task, which makes you feel like you're kind of part of the family. The management of the kitchen is really good, everyone has a part to do to make the day at work run smooth. The hardest part of the job is then a customer or party group cancels or changes something at the very last minute and we have to think of a way to use or make whatever it is that the customer wants or didn't want. The most enjoyable part of work is when you finish a very important or big ask as a group and everything is a success.
Lead Bartender/Server (Former Employee) – South San Francisco, CA 94080 – January 6, 2019
It was a very busy bar. The Hotel was understaffed which made the job a lot more difficult than necessary. However, I made good money there so that made everything else more bearable. Management was not very sympathetic their employees needs or concerns.
Guest Services Agent (Former Employee) – Santa Ana, CA – December 28, 2018
A typical day at work consisted of completing a long check list, checking in and out guests, solving guest problems and complaints, answering phone calls while assisting guests in person and various other tasks. I learned how to deal with people, make quick decisions, follow through with requests, work through the OnQ system, and perform refunds and financial transactions. The management was fair and had an open door policy. The culture was very fast paced and stressful. The hardest part was dealing with complaints while the property was under construction and the low staff. The most enjoyable part was being able to solve problems and assist the guests through the most difficult work days.
Breakfast Attendant (Former Employee) – Syracuse, NY – December 26, 2018
It was a quick turnover rate because of management did not know how to put together everybody’s time and schedules. The higher ups after I left got fired for multiple reasons and the food management manager got fired for drinking. It was a mess.
None (Former Employee) – Charlotte, NC – December 22, 2018
You think you’re going to work at a fun place because they hype it up during orientation. There was money stolen from me.. I had proof and I still didn’t get my money back. Rumors were spread, the management was poor... good work is overlooked. Never got breaks, management didn’t care. People were fired for stupid reasons but when someone breaks the code of conduct it’s just a slap on the wrist. Embassy suites are a great hotel but this actual location is terrible.
Guest Service Agent (Former Employee) – Anchorage, AK – December 16, 2018
I learned how to work with multiple ethnicities and cultures in this environment. It gave me the building blocks to work in a patient setting, and allowed me to understand social situations and cultural demands better.