Customer Service Representative (Former Employee) – East Syracuse, NY – February 17, 2019
The company is trying to claw itself up so it's back in the black. Massive layoffs lead to overseas help with no knowledge of basic insurance concepts. Each department is handling multiple jobs as the skilled labor was let go to save some money. Senior knowledgable people are leaving weekly and have been replaced with warm bodies in order to simply fill the position. This company is still struggling to make a comeback and it will be many more years until it does so, if at all. Management is so overwhelmed with work that they have no real time or want to look into any major issues. The constant and ongoing systemic errors cause the company to take huge steps back which costs the company more money when every penny is so important. New staff explain training as lacking at best with a feeling of "being thrown to the wolves."
Hospital Contract Administrator (Current Employee) – New York, NY – January 26, 2019
Emblem has experienced a hardship and is currently regaining its footing in the health insurance industry. Many of the issues are related to internal office politics and a work culture set on not helping one another. It is difficult to receive helpful information from other departments and if you ask for additional review on an issue you are met with resistance. Aside from this it's not a terrible place to work with decent benefits
Analyst (Former Employee) – New York, NY – December 6, 2018
Emblem offers decent employee benefits. Work has a lot of unnecessary difficulties tied to it due to poor data structure setup with no intention of fixing any of those issues and antiquated processes that are very time consuming to follow. Tech support is overseas and they are very narrow-minded in scope (expect to wait at least 2 weeks to gain access to an app and have to submit 2 more tickets to get the app downloaded to your station and patched to the latest version). There are managers who can't offer any training and have relied on the same formulaic models from before they were managers.
office location (Financial District)
antiquated processes, data structure, etc. You will know what a work culture was like before the internet
Customer Service Representative (Former Employee) – Hollywood, FL – October 11, 2018
I worked 10 months with this insurance company. I can say they are a very professional company they gave training for 4 weeks exactly and did very good job very patient. They have great benefits to offer each employee
MLTC Specialist (Former Employee) – New York, NY – November 2, 2018
Emblem was a great place to work more so due to the relationship I had with my coworkers and supervisor. The work load was heavy but manageable and it always kept you busy and intrigued, no work day was the same as the day before.I was able to learn so much in the almost three years I was employed. However the company was greatly mismanaged and eventually thousands were laid off.
Sr. Claims adjuster/examiner (Current Employee) – Albany, NY – June 11, 2018
As a claims examiner your main job is to process as many claims as possible during the day. There are different types of claims that have their own quota. The main problem I had with this is that so many questions arise that there are not clear cut answers to. Management then needs to hash it out with other higher-ups at different locations which can take a while. Quantity seems to mean more than quality in most cases. Good benefits and pay, and extensive training in the beginning.
good hours and benefits
unsureness of proper directions for claim resolution
Senior Marketing Manager (Current Employee) – New York, NY – January 9, 2019
There's good work/life balance, and the work in generally meaningful, but it can get bureaucratic and it's hard to know what it takes to advance in the company other than being in the right insider group. I would stay with the company for life except that I don't see a path to promotion and growth and that's a deal-breaker for me.
Emblem was fun to work at until @ Sept of 2017 - Management changed
Individual Sales Representative (Former Employee) – New York, NY – April 3, 2018
Was a great work environment, for many years, however, more recently there was a change in management which changed the style of selling. More specifically, the VP of sales left the company and the culture has changed dramatically
good salary and benefits, after being there for years
Good life/work balance, decent pay, questionable future
Senior Voice of the Customer/Research Analyst (Current Employee) – New York, NY – May 27, 2018
Company has always had a good work/life balance, decent pay and decent employee morale. Some of that has changed in recent years, with bad management decisions leading to layoffs, transitioning to positions being off-shored, challenges with new systems being implemented amid the complex health environment. Depending on which area you are employed, organization can have good opportunities for training/leadership skills or very limited opportunities for those as well as advancement. I've been fortunate to be in the former group, and have mostly enjoyed my time at the company. However, future is in doubt with turnover and knowledge gap in employees, including off-shoring many key positions, and not holding enough senior management accountable.
culture difficulty and knowledge gap with new offshore positions, takes too long to make meaningful changes to address process inefficiencies
Quality Engineer & Assurance Analyst (Current Employee) – New York, NY – January 10, 2019
Emblem health is a nice company to work but my experience was a little different since i went through a different company to work at emblem health so job culture is slightly different but other than that its a good company to work
Patient Care Advocate (Former Employee) – New York, NY – September 12, 2018
a lot of layoffs at this place so there is not much job security. the managers all have favorites and it creates a hostile work environment. they need more training for managers on how to create fairness throughout. co-workers were very cut-throat so they did not help very much.