EmblemHealth Employee Reviews

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3.0
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Company needs work
Hospital Contract Administrator (Current Employee) –  New York, NYJanuary 26, 2019
Emblem has experienced a hardship and is currently regaining its footing in the health insurance industry. Many of the issues are related to internal office politics and a work culture set on not helping one another. It is difficult to receive helpful information from other departments and if you ask for additional review on an issue you are met with resistance.
Aside from this it's not a terrible place to work with decent benefits
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1.0
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Would not recommend for any analyst position
Analyst (Former Employee) –  New York, NYDecember 6, 2018
Emblem offers decent employee benefits. Work has a lot of unnecessary difficulties tied to it due to poor data structure setup with no intention of fixing any of those issues and antiquated processes that are very time consuming to follow. Tech support is overseas and they are very narrow-minded in scope (expect to wait at least 2 weeks to gain access to an app and have to submit 2 more tickets to get the app downloaded to your station and patched to the latest version). There are managers who can't offer any training and have relied on the same formulaic models from before they were managers.
Pros
office location (Financial District)
Cons
antiquated processes, data structure, etc. You will know what a work culture was like before the internet
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4.0
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Na.
Customer Service Advocate (Former Employee) –  Melville, NYJanuary 10, 2019
The compensation and benefits were the best. They were really generous. The demand was a little over whelming in customer service. But overall is a good job.
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5.0
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Call Center for Medicare members
Customer Service Advocate (Former Employee) –  Phoenix, AZDecember 21, 2018
Took calls and answered or explained the member's benefits. See if claims were processed and adjudicated. Took claimants and directed them to the right department.
Pros
Close to home
Cons
Project ended
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3.0
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Great environment
Licensed Sales Advocate/Telesales (Former Employee) –  Hollywood, FLNovember 9, 2018
Great working environment with employees that do help the customers to understand their benefits and how they can apply their benefits to their healthcare.
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4.0
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Hmo
RN Complex Case Management Department (Former Employee) –  Melville, NYNovember 5, 2018
Great learning experience; understaffed for the volume required. Flex work week and work from home if desired. Good benefits; pay day twice a month instead of every other week.
Pros
flex week
Cons
large volume for staffing
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4.0
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Very Good
Administrative Coordinator (Former Employee) –  New York, NYOctober 16, 2018
Was employed for 13 years due to budget cuts was laid off.

The work was interesting and learned a lot in 13 years about
healthcare insurance and it balance my healthcare background.


I highly recommend this company.
Pros
Great salary and benefits
Cons
layoffs
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5.0
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Fun work place
Customer Service Representative (Former Employee) –  Hollywood, FLOctober 11, 2018
I worked 10 months with this insurance company. I can say they are a very professional company they gave training for 4 weeks exactly and did very good job very patient. They have great benefits to offer each employee
Pros
Great benefits
Cons
Short breaks
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5.0
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Work Place
MLTC Specialist (Former Employee) –  New York, NYNovember 2, 2018
Emblem was a great place to work more so due to the relationship I had with my coworkers and supervisor. The work load was heavy but manageable and it always kept you busy and intrigued, no work day was the same as the day before.I was able to learn so much in the almost three years I was employed. However the company was greatly mismanaged and eventually thousands were laid off.
Pros
benefits
Cons
lay offs
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5.0
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Great company to work for
Computer Operations Manager (Former Employee) –  New York, NYSeptember 14, 2018
A great company to work for with great benefits. My management were thoughful in providing time for personal bussiness if needed and had an open door policy
Pros
Great senior management team
Cons
none
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3.0
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overall good place to work
Sr. Claims adjuster/examiner (Current Employee) –  Albany, NYJune 11, 2018
As a claims examiner your main job is to process as many claims as possible during the day. There are different types of claims that have their own quota. The main problem I had with this is that so many questions arise that there are not clear cut answers to. Management then needs to hash it out with other higher-ups at different locations which can take a while. Quantity seems to mean more than quality in most cases. Good benefits and pay, and extensive training in the beginning.
Pros
good hours and benefits
Cons
unsureness of proper directions for claim resolution
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4.0
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generally good company to work for
Senior Marketing Manager (Current Employee) –  New York, NYJanuary 9, 2019
There's good work/life balance, and the work in generally meaningful, but it can get bureaucratic and it's hard to know what it takes to advance in the company other than being in the right insider group. I would stay with the company for life except that I don't see a path to promotion and growth and that's a deal-breaker for me.
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1.0
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Poor Senior Leadership
Provider (Current Employee) –  AlbanyDecember 19, 2018
Direct management is great, senior leadership is horrible. Favoritism. Work in silos. Promotions given to those who don't have the required qualifications.
Pros
Paid Time Off
Cons
Everything else about the organization.
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3.0
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Emblem was fun to work at until @ Sept of 2017 - Management changed
Individual Sales Representative (Former Employee) –  New York, NYApril 3, 2018
Was a great work environment, for many years, however, more recently there was a change in management which changed the style of selling. More specifically, the VP of sales left the company and the culture has changed dramatically
Pros
good salary and benefits, after being there for years
Cons
As with many sales jobs....its all about the #'s
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3.0
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Extremely work life balance
Senior Underwriting Consultant, Labor & Government (Current Employee) –  New York, NYNovember 26, 2018
Great work place culture and very friendly coworkers. Management likes to promote from within.
Work from home is more popular and very causal environment
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3.0
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Good life/work balance, decent pay, questionable future
Senior Voice of the Customer/Research Analyst (Current Employee) –  New York, NYMay 27, 2018
Company has always had a good work/life balance, decent pay and decent employee morale. Some of that has changed in recent years, with bad management decisions leading to layoffs, transitioning to positions being off-shored, challenges with new systems being implemented amid the complex health environment. Depending on which area you are employed, organization can have good opportunities for training/leadership skills or very limited opportunities for those as well as advancement. I've been fortunate to be in the former group, and have mostly enjoyed my time at the company. However, future is in doubt with turnover and knowledge gap in employees, including off-shoring many key positions, and not holding enough senior management accountable.
Pros
Work Life/Balance
Cons
culture difficulty and knowledge gap with new offshore positions, takes too long to make meaningful changes to address process inefficiencies
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4.0
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its a nice place to work
Quality Engineer & Assurance Analyst (Current Employee) –  New York, NYJanuary 10, 2019
Emblem health is a nice company to work but my experience was a little different since i went through a different company to work at emblem health so job culture is slightly different but other than that its a good company to work
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1.0
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poor management
Patient Care Advocate (Former Employee) –  New York, NYSeptember 12, 2018
a lot of layoffs at this place so there is not much job security. the managers all have favorites and it creates a hostile work environment. they need more training for managers on how to create fairness throughout. co-workers were very cut-throat so they did not help very much.
Pros
gym at headquarters
Cons
too much favorites
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3.0
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Was a nice place to work
Pharmacy (Former Employee) –  New York, NYJanuary 11, 2019
Was a nice place to work until they prioritized profits over members. Co-workers were great, interaction with patients was nice. Management is short sighted in my opinion.
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3.0
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Awkward
Customer Service Representative (Current Employee) –  New York, NYJanuary 11, 2019
Upper management is a joke. Not friendly everyone seems scared to voice their opinion. Systems are old. Not working as a team. Some departments have never met face to face.
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Overall rating

3.6
Based on 536 reviews
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3.6Work/Life Balance
3.7Compensation/Benefits
3.0Job Security/Advancement
3.2Management
3.4Culture

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