Good life/work balance, decent pay, questionable future
Senior Voice of the Customer/Research Analyst (Current Employee) – New York, NY – May 27, 2018
Company has always had a good work/life balance, decent pay and decent employee morale. Some of that has changed in recent years, with bad management decisions leading to layoffs, transitioning to positions being off-shored, challenges with new systems being implemented amid the complex health environment. Depending on which area you are employed, organization can have good opportunities for training/leadership skills or very limited opportunities for those as well as advancement. I've been fortunate to be in the former group, and have mostly enjoyed my time at the company. However, future is in doubt with turnover and knowledge gap in employees, including off-shoring many key positions, and not holding enough senior management accountable.
culture difficulty and knowledge gap with new offshore positions, takes too long to make meaningful changes to address process inefficiencies