Put your RUNNING shoes on!
RNCM (Former Employee) – Woodlands, TX – November 14, 2018
The Encompass-Woodlands Branch is the most unorganized, unstructured, and understaffed hospices I worked for. The RNCM are now managing 15-20 patients each when the norm is 10-12. This has caused us nurses to work way outside of our 8 hour window. We are required to be on call at night which entails us working 8 hours that day from 8am-5pm, then being Oncall after hours from 5pm to 8 am the next day for any other visits that were missed during the day, potential admissions, emergencies, and or deaths. The marketing/sales team are ridiculously too involved in patients care. They add more fluff to make the patient look appropriate, make unreasonable promises to family, and constantly place blame on the staff when something goes wrong in one of their sales communities. If we don’t admit a patient based on them meeting hospice criteria, then they request we send another nurse out to reevaluate and admit. They don’t care if we have the staff to provide for them or not. All that matters is their sales goal. We seen so many patients revoke/transfer due to unfilled promises, and lack of staffing resulting in missed visits. The employee turnover rate is very high. The office Nursing staff is not supportive. We are bombarded with nasty emails, text messages, and phone calls. Oh and don’t take a sick day off because the job has affected your mental and physical health; you are then ridiculed for taking care of yourself and not the patients.
***the mileage and salary are not competitive to their counterparts.****
Work hours, staffing, lack of physical support, documentation