Encore Capital Group Employee Reviews

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4.0
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Great place to work
Administrative Assistant (Contract) (Current Employee) –  Troy, MIFebruary 2, 2019
I really liked my job here at Encore, but it was a contract assignment that unfortunately came to an end. I would definitely recommend the company, and wish I could have stayed longer!
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1.0
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Training Consultant (Former Employee) –  Troy, MIJanuary 16, 2019
Was not a friendly environment. Poor management, direct manager would say one thing and do the complete opposite. Direct manager talked down to employees.
Pros
Pay
Cons
Poor management
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1.0
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Just dont do it
Legal Specialist (Current Employee) –  St. Cloud, MNDecember 10, 2018
This is the biggest joke of a company I've ever worked for. The St Cloud Site is the absolute worst. The St Cloud site as a whole is basically the red headed step child of Encore. The site is in a gross warehouse. It's freezing all of the time and the air quality is terrible. Dont work here if you have health issues like asthma or something. Management does not work well together, there is no job growth, and the pay isnt as high as it should be. If you like drama and being stabbed in the back by your coworkers - this is the place for you! No one knows what is going on 90% of the time, and policies and procedures change without the employees being notified that policies have changed. Employees are not valued - they will say to your face if you have an issue with the how things are you should look for another job. The company has a culture that is reminiscence of a bunch of, "Teenage High Schoolers" in regards to being in a "click" to advance your career and development.If employees are not in the right, "click" then they will never advance. Encore Capital hires the majority of their staff from family members and friends which creates an uncomfortable negative environment. If you are not apart of their hiring staff members "Inner Circle" then there is a higher than likely chance, that you will not being promoted or trained properly. The environment is toxic and cliquey - like youre working in junior high.. If you are not in the right "clique" or a favorite of the managers than dont expect to advance. Encore Capital hires the majority of their staff from family members and friends  more... which creates an uncomfortable negative environment. If you are not apart of their hiring staff members "Inner Circle" then there is a higher than likely chance, that you will not being promoted or trained properly. Dont expect to talk to your coworkers during the day or do any collaborate projects.It's all about the bottom line. No empathy for people - employees or customers. Youre an overworked, unappreciated cog in the wheel.  less
Pros
There used to be several but theyve all been taken away
Cons
The job, the management, the cliquey backstabby coworkers
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3.0
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It's Ok
Legal Specialist- Affiant (Current Employee) –  St. Cloud, MNNovember 28, 2018
Encore gives me mixed feelings. I do think that the job and the culture of the company could be good if you are late in your working life, brand new to working life, or really don't care much for career advancement or fun at work. The St Cloud site as a whole is basically the red headed step child of Encore. The site is in a gross warehouse. It's freezing all of the time. The parking situation sucks. There are too many people for the size of the break rooms. They have been planning a remodel for a year now and it is yet again pushed back. The managers there are all basically there to do not a whole lot and make a lot of money. As a Legal Specialist, the job is extremely boring and low key. There are almost no changes for career advancement or opportunity. There is no room to take on new responsibilities. The pay is ok. It doesn't pay as well as it should. The raises are usually 2% per year. They don't do market analysis' enough to see what other places would pay for people who have a Paralegal Certificate or degree. Most of the people I work with are unhappy due to the building or work environment and the pay.
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2.0
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Okay if you are great at being a bill collector
ACCOUNT MANAGER (Current Employee) –  Phoenix, AZOctober 5, 2018
Stressful to hit goal every month. If you don't hit goal, you can't pay your bills. You meet some awesome people. Too many female supervisors that have attitudes and focus on the males on top paper more than others.
Pros
If you hit goal, you can make good money. Weekends off and holidays off. PTO time
Cons
Goal can be impossible to hit sometimes, hard to move up paper types
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1.0
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Back stabbing & the "click" runs the show
IT (Former Employee) –  San Diego, CASeptember 28, 2018
Company re-orgs every month and the if you are in the special circle of friends you get taken care of. If you do not make the cut of the clique then you should simply give up and move on! Back-stabbing and complaining are daily events. Simply amazed this company can survive and thrive. San Diego office is slowly being downsized to cheaper locations (i.e. India or MI).
Pros
Good benefits
Cons
Back-stab culture and small circle of friends in control. No advancement!
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4.0
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Company Enviorment
Accounting/Finance - Lead Posting Clerk (Former Employee) –  San Diego, CAAugust 20, 2018
Supervisor was approachable. Work load was manageable. Great rapport with other departments.Diverse culture experience. Response to issues were quickly resolved.
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3.0
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Legal Assistant
Legal Specialist- Internal Legal (Former Employee) –  San Diego, CAAugust 1, 2018
This company wasn't bad to work for. I was a temporary hire through a third-party company. The environment every day was really nice. Everyone knew they had work to get done and would bust their butt to get it done, but also would have fun and would be sociable - which makes the cubicle setting less miserable. The team I was apart of did monthly pot lucks and went to dinners together. It was a lot of fun. I don't know about the environment now but I did hear that people who were employed directly through the company had a hard time with management and with moving up in the company.
Pros
team meetings and pot luck, relaxed but busy environment
Cons
Hard to move up in the company.
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5.0
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Awesome Career Culture
Account Manager (Former Employee) –  Phoenix, AZAugust 1, 2018
Working at Encore provided me with the financial stability needed to attend school while maintaining my other financial responsibilities. The management is awesome. They take a sincere concern for your advancement within the company.
Pros
Culture. Compensation
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2.0
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Unnecessarily Stressful Environment
Account Manager (Current Employee) –  Troy, MIJuly 25, 2018
They do pay pretty fairly for being a debt collector but it is not worth the stress from managers and upper management. Very unorganized system and constantly micro-managing every little thing to the point where it creates a terrible work environment. You do need to be very organized and decent with computers to be successful, but the job is easy and managers make it way more complicated for no reason. You do gain some good experience but plateau very quickly. There is no growth with this position but it is a solid job to have while looking for other opportunities and does look good having the "Account Manager" role on your resume. If certain managers/upper management were better, then this job would not be nearly as bad as it is.
Pros
Pay, breaks, healthcare, 401K
Cons
wasteful meetings, micro-management, environment, no growth
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4.0
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Encore Capital Group
Project Excellence Manager (Current Employee) –  Saint Cloud, MNJuly 10, 2018
Overall, I really like working for Encore capital group. It is a global company that treats their consumers and employees really well. I find thew work environment to be inclusive, the initial training to be adequate, and general work to be satisfying.
Pros
Great benefits like PTO, Holidays, Medical, dental and vision
Cons
Sometimes slow to make internal change happen
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2.0
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Work Day
Account Manager-Post Judgment (Current Employee) –  Warren, MIJuly 2, 2018
Management does not work well together, there is no job growth, all new managers are from outside the company they do not hire internally. No one knows what is going employees are not valued they basically state if you have an issue with the how things are you should look for another job.
Cons
Healthcare
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2.0
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Not to be trusted
Assistant Manager (Current Employee) –  San Diego, CAJune 18, 2018
Pockets of good people but lots of backstabbing. Senior managers seem to have good intentions but middle managers and director play to favorites. If you're in the click, lucky you, you'll be highly rewarded. If you're not you'll do all the work while others get the recognition and rewards. Oh and don't expect human resources to help. They are there to sweep things under the carpet quietly.
Pros
Nice location
Cons
Fake people
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3.0
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High stress and fast paced
Internal Legal Support Representative (Current Employee) –  Warren, MIMay 27, 2018
If you like fast paced environments and you don't mind being stressed every month to meet goals than this is a great place to work. The environment is very nice.
Pros
Good co-workers
Cons
Management
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2.0
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Boring Job
Vendor Specialist (Current Employee) –  San Diego, CAMay 9, 2018
Boring and does not pay well. The people are great. The work culture is laid back, but it takes too long to get hired on as a full-time employee. The work is very repetitive.
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1.0
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Run don’t walk!
Compliance Officer (Former Employee) –  San Diego, CAMay 4, 2018
Truly one of the most insidious work place environments. The Management is obnoxious and uneducated when it comes to compliance. The is an emphasis on legal aspects. Name calling, and hostility is commonplace in the day to day. The department itself is like a juvenile version of what a real compliance professional would have in financial services. Many of the department staff have dated and social together inappropriately outside of work.
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1.0
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I interviewed for an account manager position with this company
Job Candidate (Former Employee) –  Troy, MIApril 25, 2018
I interviewed for a position with this company. Their ad makes it sound like you are going to be making a great deal of money, but it's misleading. They only pay $14/hr for this position, plus a modest bonus, which did seem attainable. The job is call center work dealing with people who are in collections. They speak of advancement opportunities, but you have to be in the account manager role for one year. I would not recommend this company to anyone.
Pros
none
Cons
low pay
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4.0
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Quick paced agile envirenment
SQL DBA/Developer (Former Employee) –  San Diego, CAApril 23, 2018
Cycles were arranged in two or three week sprints. Projects (stories) were typically not assigned but chosen. Full team collaboration was encouraged to help meet timelines. All projects required documentation to support the QA team and eventually the production deployment. Some completed projects were picked for presentation to the technical and business teams to provide an overview and awareness of the solutions.
Pros
A highly collaborative environment helped getting projects (stories) completed, Plenty of group activities and outings.
Cons
Sometimes assigned bugs were due to outside factors not under the developer's control.
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2.0
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Unless your boss is your buddy don't bother
Team Leader (Former Employee) –  San Diego, CAApril 9, 2018
The company is badly organized, only the senior people or pets get any good perks or recognition. They are always downsizing or restructuring, you never know if they will keep you around or dismiss you. Long hours and lack or direction resounds.
Pros
Convenient location
Cons
Lack of recognition
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4.0
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Interesting business model
Director, IT (Former Employee) –  San Diego, CAMarch 29, 2018
I really appreciated how much emphasis there was in running the company using quantitative analysis.

Culture is good. We had a lot of elements of fun and a lot of collaboration between departments.
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Overall rating

3.6
Based on 178 reviews
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3.6Culture

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3.6Family Support

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