Been here for about 3 months and I’ve had a great time. I’m the type to keep my head down and just work, but I’ve noticed that the people who tend to struggle are usually the ones who like to be doing other things.
They give a lot to the employees to keep morale up and encourage everyone. Lots of incentives and giveaways.
People complain about the call volumes but even when calls are back to back I only get 30-40 a day in my 10 hour shift, with 8 hour shifts getting 25-35 on those days. Rarely ever having to get out of a queue.
It’s true that the bubbly, more outgoing, and sometimes less qualified move up, but as long as you actually do your job, you can move up also.
Many of the people that get “mysteriously fired” are actually fired for hanging up on customers, cursing at customers, not adhering to schedules intended to keep us from being overworked (tends to be an issue when they do events and people go on break all at once rather than when they’re scheduled), or sleeping with people they shouldn’t (its full of young people).
Overall, it’s got ups and downs like everything else, but it’s been a great place for me to be. I don’t have to take work home and it’s pretty basic tech stuff.
Incentives, treats, pay, ability to move up
Entitled coworkers, a bit clique-y